I absolutely love, love my bikinis from Kamoni!! They have the most beautiful patterns, colors and styles! Their bikinis are extremely flattering and the material is great! I will always order my futu... See more
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See what reviewers are saying
Have attempted to return my order for weeks now as bottoms fit like a thong. Have been offered new suits which I don’t want given the sizing discrepancies or $12 (which is a joke compared to what I sp... See more
I ordered 5 suits in size XS tops, small bottoms. Order took about 8 days from time placed til delivery at my door. All suits are well crafted and made of super soft, quality material. I even ordere... See more
Quick delivery! Some of the tops/bottoms didn't fit but customer service was very responsive and replaced the pieces without returning the items and only charged 10.99 for shipping. One top didn't com... See more
3.4
Average
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Disappointing communication
I didn't receive an email to let me know the order has been received and no delivery information since. I ordered nearly 2 weeks ago. I did get the screen saying 'thank you for your order' but nothing since and I've contacted twice.
9 August 2024
Unprompted review
Reply from Kamoni
Dear Rebecca,
We apologize for any inconvenience caused. Please don't worry, we'll take care of the issue.
The order confirmation and shipment notification emails were sent to your email address you used to place the order. You may check your inbox and spam box. Our CS team has replied to your email. Sometimes, our email may be filtered by your server. We have resent the order confirmation and shipment notification emails via our service email kamoniservice@gmail.com, please kindly check your inbox as well as the junk folder, thank you. Your order is on the way to you. The parcel processed at the depot. If everything goes well, you will get the parcel within next 2—3 working days. Much appreciate your kindly understanding and patience. Thank you.
We are committed to improving our product offerings and providing our customers with a more satisfactory shopping experience.
Best regards,
Kamoni VIP customer service team
Kamoni is my Favorite store
Kamoni is my Favorite store to buy bathing suits , they fit amazing i always had trouble finding separate pieces because im a different size to and bottom they have that you can purchase different size for this Kamoni is my Favorite store, and the return policy amazing not questions ask , Love you Kamoni.
8 August 2024
Unprompted review
Returns are a nightmare
I ordered bikinis and although they ate lovely and of good quality, they are too small. Trying to obtain a return label is proving to be a nightmare. They email offering other discounts but as I don't know what size would fit I am not willing to engage with this. They state it isn't worth my while to return the items as they need to goto the USA but surely that is my decision. It makes me wonder if they just keep emailing so that the 30 days pass and no refund will be provided. I wouldn't recommend using this company for this reason as returns are proving to be an absolute nightmare.
7 August 2024
Unprompted review
Reply from Kamoni
Dear Nicky,
We sincerely regret that your recent order experience did not meet your expectations. We apologize for any inconvenience caused and for the dissatisfaction you encountered with the items purchased. Please don't worry, we'll take care of the issue.
Our service has always put customers first, and we are committed to doing everything we can to help you solve this problem. We did come up with other solutions as we work on this issue, but these are just suggestions and you have the absolute right to return your order within 30 days. Could you please leave us your order number here so that our VIP customer service team can properly take care of your issue? We'll send our return address to you. Thank you for your understanding and for giving us the opportunity to serve you. We are committed to improving our product offerings and providing our customers with a more satisfactory shopping experience.
Best regards,
Kamoni VIP customer service team
I ordered a bikini which did not fit
I ordered a bikini which did not fit. The returns policy was very difficult to find on the web site. I contacted Kamoni who advised as the company is in USA they have no pre paid postal returns and it would be up to me to pay postage. They then offered me a 15% refund or a 30% discount code on future orders. I was quite happy to pay postage and asked for the return address, however they replied to say it probably wasn’t worth my while and they offered to post the same item out again (which I would had to pay for) with a 15% discount or a 40% refund on the original order. All I wanted to do was return the bikini and get my money back. I will not be using this company again.
6 August 2024
Unprompted review
Reply from Kamoni
Dear allison,
We sincerely regret that your recent order experience did not meet your expectations. We apologize for any inconvenience caused and for the dissatisfaction you encountered with the items purchased. Please don't worry, we'll take care of the issue.
We offer 30-day return&exchange service. We did come up with other solutions as we work on this issue, but these are just suggestions and you have the absolute right to return your order within 30 days. Upon checking, you have accept the refund and keep the items without return. The refund is under processing and we believe you'll receive it soon. If you have any further questions or concerns, please do not hesitate to contact us.
We will improve the return policy accordingly and optimize the return process to give our customers a satisfactory return experience.
Best regards,
Kamoni VIP customer service team
Efficienza e rapidità
6 August 2024
Unprompted review
Great quality!
Bathing suit quality is superb! I would have liked for top strings to be shorter.
15 July 2024
Unprompted review
Great service
Great service, thank you for your help concerning my questions.
5 August 2024
Unprompted review
Great experience with customer service
Bought several bikinis from them, had to exchange 2 due the wrong size. Costumer care was very helpful and fast responding my emails. Hope I get the new items soon.
31 July 2024
Unprompted review
Good customer service
I bought 4 bikinis, but only wanted to keep two. I contacted customer support and they've been great about emailing me back and forth. We've come to a resolution and I'm now waiting for some new items! I'm excited to get them. I'm pleased with their customer service.
26 July 2024
Unprompted review
Looking to return/exchange but cant contact customer support
Updating my previous review as team reached out to me with emails. Giving 4 starts for the customer support right now as phone line wasn't available yesterday at all times. Thank you Kamoni support for reacting promptly to this review.
I bought a few bathing suits, and ya, they are nothing like on the pictures. Review saying they are very small, but bikini bottoms are huge. I usually wear size small, bought M based on reviews, but need to exchange to small.
I created a ticket with no notification of confirmation that ticket was created.
Tried to call a few times to customer support - there is no answer.
I also emailed today and hope Ill get a respond and I have to exchange bottoms to the smaller size. If there is not respond - Ill probably start conflict through PayPal, as website is stating that everything can be exchanged or returned (except Flash Sale).
Anyways... Lets see where it will take me.
So far - not very happy.
29 July 2024
Unprompted review
Reply from Kamoni
Dear Ella,
We sincerely regret that your recent order experience did not meet your expectations. We apologize for any inconvenience caused and for the dissatisfaction you encountered with the items purchased. Please don't worry, we'll surely resolve the issue for you.
We offer 30-day return&exchange service. We can exchange the size for you, no worry. We have received your return&exchange ticket you created on our website. Our CS team has replied you and we're waiting for your reply so that we can guide you to the next steps.
For the phone service, please understand our CS team may have been off work when you called. Please don't worry, we have sent you email, please check your inbox and reply to us at your earliest convenience. Thank you.
We’ll keep working to enhance the accuracy of our products size to give you better shopping experience.
Best regards,
Kamoni VIP customer service team
Above expectations
Very satisfied with the customer service and beautiful bikinis (Paisley print). Will order again :)
1 April 2024
Unprompted review
Love the fitting and the styles
Love the fitting and the styles . Spot on 😉
27 July 2024
Unprompted review
The bikini fit great
The bikini fit great. Also good material. I wish shipping was faster. I will definitely order from them again.
22 June 2024
Unprompted review
Sizing way off
Received 4 bikinis today and keeping a grand total of 0. I followed the size chart, sized up like recommended and I’m one wrong move to flashing everyone. The sizing is absolutely awful and it’s such ashame because the designs are beautiful. Processed a ticket so hoping they get back soon because there isn’t any way I’m keeping these
23 July 2024
Unprompted review
Reply from Kamoni
Dear Consumer,
We sincerely regret that your recent order experience did not meet your expectations. Your satisfaction is our top priority. We'll try every effort to resolve the problem for you.
We offer 30-day return&exchange service. If any issue with the items you received, please get back to us and we can send you new sizes. You may contact us via tickets, FB, Instagram, phone service or our service email. May we know your order number here please? We'll take care of the issue for you.
Best regards,
Kamoni VIP customer service team
Everything went in the bin…
Everything went in the bin unfortunately...no return form and unknown to me, the order is dispatched from China.
The swimsuits look nothing like the photos and I'm a size 8!
17 July 2024
Unprompted review
Reply from Kamoni
Dear Sylvie,
We sincerely regret that your recent order experience did not meet your expectations. Your satisfaction is our top priority. We'll try every effort to resolve the problem for you.
We offer 30-day return&exchange service. If any issue with the items you received, please get back to us and we'll exchange the items for you. You may contact us via tickets, FB, Instagram, phone service or our service email. May we know your order number here please? We'll take care of the issue for you.
We are committed to improving our product offerings and providing our customers with a more satisfactory shopping experience.
Best regards,
Kamoni VIP customer service team
Ordered 3 bikinis
Ordered 3 bikinis, sizes are not UK ones. Now they keep asking me to keep things that are too small and won't be worn. Scammers, you should be fined for your fraud.
15 July 2024
Unprompted review
Reply from Kamoni
Dear Yuliya,
We sincerely regret that your recent order experience did not meet your expectations. We apologize for any inconvenience caused and for the dissatisfaction you encountered with the items. We’ll keep working to enhance the accuracy of our products size.
We offer 30-day return&exchange service. We did come up with other solutions as we work on this issue, but these are just suggestions and you have the absolute right to return your order within 30 days. We have sent our return address to you. If you want to return, please return the items to us. We'll issue refund after we receive your returned parcel.
Best regards,
Kamoni VIP customer service team
So impressed with my first 4 bikinis, I bought another 4!
I purchased 4 bikinis from this site last year, but didn't get to wear them until my holiday this year. All 4 bikinis are the same style, just different colour ways. The quality is excellent. All bikinis are double lined, great stitching, tops have extra padding inserts and very supportive. I've never known bikini bottoms stay in place so well even after getting wet !
I was so impressed by these bikinis that I immediately ordered some more when I returned.
I will say sizing is a bit on the smaller size in general, but it does depend on the style and how much coverage you require. This time I ordered 3 x triangle bikini, side tie bottoms in different colourways. The bottoms in size Large are just about right if I tie the sides tight enough. (I'm size 10-12). I ordered a different bikin style for the 4th in size Large, but the bottoms are too big.
I contacted customer services to request an exchange. They sent me a link to pay for postage. They have said I can keep the too large bikini and gift it to a friend. After paying the 5.99 gbp postage, they are sending me a medium sized bikini and this should be received within 10 days. Customer service were quick to respond and very happy to help me. I can't wait to try the bikini on when it arrives. It's such a beautiful colour !
14 July 2024
Unprompted review
Love these bathing suits
Love these bathing suits. Great and fast customer service. Will buy from them again.
9 July 2024
Unprompted review
Customer servies was great!!
Customer servies was great!!
Very fast and efficient response.
Take responsibility for a mistake in delivery.
Very satisfied
10 July 2024
Unprompted review
No order received
I have ordered 2 bikinis and a throw over on 30 June and no confirmation of order.
I have emailed 5 times with order no asking for an acknowledgement of order with no reply whatever.
There was money deducted from my PayPal on the same date of order.
Please acknowledge this review and confirm my order or refund me.
It is shocking customer service.
30 June 2024
Unprompted review
Reply from Kamoni
Dear duncan,
We apologize for any inconvenience caused and we appreciate your patience and understanding. Please don't worry, we'll try our best to help you resolve the issue.
The order confirmation email will be sent to your email address you used to place the order. Once the order is shipped out, the shipment notification email will also be sent to your email address you used to place the order. You may check your inbox and spam box. Our customers' emails will be replied within 24h. This is our customer service email: service@kamoni.com. Please confirm you have contacted us via the correct service email address. Thank you. We can't locate your order with your name duncan. May we know your order number here please? We'll check the order status for you and we'll keep following up till you receive the order.
Best regards,
Kamoni VIP customer service team
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