Kangarooparking Reviews 

Horrible experience, over 2h waiting for the car return, nearly 1h waiting for someone to pick up the car, person on the line was rude, unbelievable and unprofessional
Very bad customer service!!!
Avoid much as you can!
Never ever!

Awful awful company, wish I had found reviews before booking - honestly NEVER use these people! Booked for Heathrow they make you pay an extra £15 entrance and exit fees which is included with every other parking firm and wait for my ‘meet & greet’ car on way home was 30 minutes!! Completely unacceptable

I have been waiting for 3 hours for my car. When I have called I can’t get a straight answer from them. I’m pretty sure they have lost my car or are using it for something else. These are bad people and should not be trusted.

Would NEVER use again. They never respond to emails. They were late on departure even though they were called before hand and a very long wait on return. TOO STRESSFUL

This is the worst parking services I have ever worked with. If you want your peace of mind and sanity, DO NOT USE THEM, they will not only delay you, they will ignore you and destroy your car. NEVER AGAIN!!! Groups of liars and rodents.

I booked via Parkos a “company” named kangaroo parking for Heathrow Terminal 5. whilst all seemed promising at the start in that there were no delays in waiting for the valet and that he seemed friendly enough all good things stop here!!! whilst away on our 5 day trip we returned to an absolutely filthy car (bird droppings and tree sap - which has actually permanently marked the paint on my vehicle) and a missing dash cam which was spotted right away. called both numbers: +44 7915 766342 and 07413 818425. kangaroo parking denied any knowledge of this. In correspondence they deny removing the dash cam. they say none of their valets touch the inside of the cars. LIES. my dash cam was hardwired to my car and it would have taken manipulation and some force to remove this from the cradle. and it begs one to wonder why they removed this in the first place??! What exactly are these people hiding?! from tracking my car whilst I was away it appears my car was parked off stanwell moor road in or around Heathrow plane spotting grounds. The Met police have confirmed that my call to them wasn’t the first of its kind. that these “unsavoury characters” are well known for these types of acts operating at Heathrow (and I suspect all other major UK airports). I reached out to Parkos for help in this matter but they’re unable to assist past a certain point and are unable to do anything beyond communication with Kangaroo parking. unfortunately for Parkos by association with Kangaroo parking drags their name through the mud. I’ve mentioned to all Tom D**k and Harry (including the postman, mechanic and electrician since our return home ) to NEVER book through Parkos, or indeed kangaroo parking. I’m not a wealthy person, I work hard to pay for small luxuries such as meet and greet and a short break away and to return to something missing from my car with no offer of recompense, in fact feigning ignorance, is absolutely disgusting. I also don’t understand why there aren’t any brits operating these meet and greets who are actually able to speak the English language clearly.

YOU HAVE BEEN WARNED!
USE THEM AT YOUR PERIL.

No Show for car pick up, no pick up of calls, complete scam. Paid for a week, after no show had to use an alternate parking company last minute at the airport. Ended up paying a extortionate charge as it was last minute, I'm so disgusted!
I'm still chasing for a refund

It seems this comany also trades under parking guru and genius parking. Not meet & greet but wait & wonder
Its not a meet and greet service it's a wait and wonder. They ask you to call then don't answer or respond to messages. Both when dropping the car and collecting it states to call 30 mins before arriving but then they don't answer, its anxiety inducing to say the least and not a good way to start or end a holiday. Dropping the car we were left waiting and still calling from the carpark. Returning was even worse with more than an hour from my first call and 35 minutes wait in the carpark to have my car returned. After a 10 hour flight and a 4+ hour journey ahead of us we had booked meet and greet to make a smooth journey and instead this increased the stress. Also it is £7.50 each time they come onto the carpark so add an additional £15.00 to the price they quote. Not a service I would use again. I guess you get what you pay for! I will pay more to get a reliable service next time.

DO NOT USE EVER
I would give a minus if I could.
This company left my son,his wife and 18month old child waiting for 2.5hrs in the freezing car park to deliver there car to the heathrow airport terminal at 7 in the morning. They switched off the phone and refused to take any calls.

Three days later upon the rest of my families return from holiday at the same airport they took over 2 hours to return both our cars. My car got delivered first, but I couldn't leave my daughter and her young family until their car arrived, which took a further 30mins. When we got to the car park the driver who had delivered my car had left leaving my keys on the front tyre.
I complained multiple times to be told it wasn't his fault he didn't have any drivers to send.
Beyond dreadful -i have put in a complaint to compare the parking website as they should not have unsubstantiated businesses on there.
Since I returned I have researched and there are terrible reviews.

On drop off I had followed the given instructions but still had to wait 20 mins before they turned up. The problems started trying to collect my car. On my form it stated 8am and I started calling them just before 8am, they did not answer. In fact nobody answered the phone for 1 hour 40 mins. Eventually somebody answered and they said 20 mins..... nothing. Every time I called back it was 20 mins. Eventually my car was returned 2 1/2 hours after trying to make 1st contact. THEY ARE AN ABSOLUTE BUNCH OF CLOWNS AND SHOULD NOT BE ALLOWED TO OPERATE. AVOID AT ALL COSTS

Scam!! They park the cars on Thornton Avenue which isn’t secure… and it’s £20 in a taxi from LHR.
They refused to return my car until a time suited them so I actually called the police and reported it as stolen. Luckily I was able to track exactly where the car was and funny how they had a change of tune once the police were involved.
They are trading as a dissolved company too.

Avoid at all costs!!!

Picking up the car was a nightmare, man on phone was rude, lied and did not want to help. We waited over 2 hours fod pur car after a very long flight.

Avoid this company, pay a little more for a better service.

Dropping off the car was OK, but they got confused and two separate people called me, but they picked the car up and I only waited max 10 minutes for the driver to pick up the car.

However, picking up the car was a nightmare, especially after a long flight back to the UK.

After calling them to say I had collected my baggage they said they were busy and it could be a 40 minute wait for the driver, who would call when they were 10 minutes away, to arrive.

Seeing as I couldn't do anything about that, I waited. After 40 minutes no call from the driver.

I then called the company again, they said the car was on its way but there was traffic on the road. As they were only 20 minutes away, I expected to wait maybe another 15 minutes for the car to arrive if they were already enroute.

However, after another 30 minutes no call or sign of the car. Called then back, but they didn't answer my call. Tried about 5 times and then called from another phone. They answered, another excuse about they would call back and very rude, expecting me to put up with the delay.

After another 15 minutes, no call, so called back. They didn't answer. Tried both the phones and they didn't answer. So then used my wife's phone and they answered.

This time, I had a few stern words, including threatening to call the police and reporting my car stolen as well as them having to return my car to my house as I was going to get a cab.

They then put me on hold and then after 5 minutes said car is on its way and just hung up.

After 10 minutes got a call from the driver who said he's 10 minutes away.

When he did arrive, he just handed the keys and ticket and rushed off. The inside and outside of the car was very dirty, suggesting they left it outdoors where there was dirt and went inside with dirty shoes.

So after over 2 hours of waiting I finally got my car.

Very poor comms - don't use them.

Absolute shambles of a business. I’d rather pay double than use these clowns. Luckily the car came back in one piece but the service is diabolical. Drop of was bad and pick up was even worse as for so long the phone was off and then when answered they couldn’t find the booking (when they have the car already) then to cut me off and when tried to call back after 12 attempts the same person answers to say the driver will call you and not to call again. Bunch of clowns is me being kind. There were a few other customers in the same boat so seems it’s their standard of operating. Stay away!

I had a most miserable experience with Kangaroo, and will never use them again. I will advise everyone not to use this company. YOU HAVE BEEN WARNED!
They are unprofessional, unreliable, irresponsible and not trustworthy. USE THEM AT YOUR PERIL. If I was able to give less than one star, I would give it MINUS 10. The date of my experience was both my departure on 22nd Oct and return on 31st Oct. Both were disastrous.

I booked a parking trough the smartparkingdeals.co.uk Initially everything went quite ok...I mean they had no flexibility but I can understand. Anyway, when I supposed to pick up my car, I called them as requested to let them now I am ready. They said they can't do it earlier then agreed (again lack of any flexibility but this is not the biggest issue) 2 hours later my car wasn't delivered. Multiple calls, we will call you sir...and nothing. Please avoid!

Do not use.
Used this company recommended by “compare the airport parking” for Heathrow meet & greet.
It says to phone 20 mins before arrival so someone could be there to greet and take the keys.
Arrived and took the ticket from the machine took the car to the drop off no one there waited 45
mins before he turned up and ended up paying £7 parking fees, felt panicked to get flight on time.
On return same thing notified them got to collection no one there waited 1hour 15 mins after a 7
hour flight parking cost £11.
So, having wasted 2 hours and on top paid £18 + the original booking payment, I complained, and
they just messed me about and then ignored me
Thought I should make all aware that its more grief than greet.

Due to their deliberate and obvious misrepresentation, this company has not only fabricated false advertisements, but also egregiously betrayed the trust of their customers, particularly when one believes they are entrusting their vehicle to a qualified professional, but instead dealing with an unprofessional and deceitful company. Despite the multitude of reports on airport parking scams being exposed on prominent consumer protection programs, such as Watchdog, I never envisioned these deceptive tactics would persist in recent times.

During my recent trip away, I decided to check the GPS tracker installed in my car, as most modern cars are equipped with this feature via satellite technology. Much to my astonishment and utter disbelief, I made the shocking discovery that my car was actually parked outside a completely random house on a housing estate, 3 miles away from the airport. I am finding it difficult to comprehend how the driver managed to consume 22 miles worth of fuel, especially since they supposedly parked in a secure location a mere 3 miles away from the airport. I was quite taken aback when I discovered that, in addition to the already hefty expenses of drop-off and pick-up, I also have to bear the burden of short-term parking fees, which ultimately renders the entire experience a complete joke.

After thorough deliberation and careful evaluation of the choices, I highly recommend selecting a company conveniently situated at the airport and offering services provided by Heathrow Airport Limited for the utmost seamless and efficient travel experience. If you are required to use a park and ride system, it will confidently assure you that your safety, as well as the safety of your vehicle, will be guaranteed. The reason for this is because your vehicle will not be left in a potentially hazardous housing estate, but safely stored in a closely 24/7 monitored and secure car park. Having complained to the Kanagroo Parking Head Office or its so-called Head Office? A noteworthy piece of information is that the telephone number with the area code of 020 does not connect to the company in question. I was completely caught off guard and surprised when I received an incredibly impolite and hastily written email, filled with accusations and blame towards me for supposedly being in the wrong. Due to this appalling email, I have taken the necessary steps to report this company's unethical practices to Heathrow Airport Limited, and various other sources, to bring attention to their actions and hopefully prevent them from continuing to take advantage of unsuspecting consumers. To make it known, this company has not only fabricated false advertisements, but also egregiously betrayed the trust of their customers.

As previously mentioned in this comment, I cannot stress how crucial it is to steer clear of this particular company and avoid any dealings with them at all costs. Instead, opt for a reputable airport car parking company that does not engage in fake advertising.

Please can someone help me know the difference between fraudsters and kangaroo 🤔🤔🤔anybody who will use their services is the most foolish and idiot person in this world

Handed back our car making a noise didn’t tell us just handed key didn’t even say anything - I asked him if we needed to sign anything.
Car broke down on way home ok not his fault but our car wasn’t making any noise when we handed it over. Car had done 40 miles with them so this is questionable?
We left money in glove compartment this is for parking and emergencies husband did say to me take it out but I said no because if it goes missing I’ll leave a negative review as you should be able to trust them and it was gone.
Will never use again and warning to others.