I went to Karavel to find insoles in order to improve my limp. I went to the "specialist" who took 5 pairs of shoes (that I bought at Karavel) and he placed insoles into 5 left shoes of those. Come... See more
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See what reviewers are saying
Jason has been my sales person for more than a year. I genuinely appreciate his kindness and patience while he fits me with shoes or boots. The result is I am happy with every single pair I have fou... See more
I live in CA and ordered shoes to be picked up while on a trip to Austin, TX so I could actually walk into a brick and morter shoes store and could try on other pairs too! I wear orthotics, walk a lo... See more
My order arrived very quickly! I had a hard time finding these particular pair of shoes anywhere in my size. When I found them at Karavel I purchased them before there were sold out! They look exac... See more
Company details
Written by the company
Since 1937, we have specialized in helping our clients restore the balance of their natural bodies through healthy feet. We carry a wide selection of fashionable, comfortable shoes and orthotics for both women and men.
Contact info
1011 W Anderson Ln, 78757, Austin, United States
- 512-459-7603
- customerservice@karavelshoes.com
- karavelshoes.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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package could be better prepared for shipping
shoes were great but packaging for shipping needs some work. perhaps put the shoebox in a shipping box to protect the shoes. package arrived beat up because the shoebox was flimsy and thin.
Ease of ordering online
Ease of ordering online, akways the highest quality and selection of footwear! I've been going to Karavel for over 20 years.
Very impressed and extremely…
Very impressed and extremely satisfied!! That’s the level of attention that can only be found at a place like this where employees are passionate.
I love Karavel for my Naots and other…
I love Karavel for my Naots and other good shoes. Great staff. Know how to treat people.
I ordered 2 pairs of HOKA's
I ordered 2 pairs of HOKA's on the website. No issues. Easy and got the shoes in just 3 days.
I had purchased a pair of Mephisto…
I had purchased a pair of Mephisto sandals when I was in your store in March. They were so comfortable, I bought them again! Thanks for your quick service.
Shoe sthe Naot shoes
Couldn’t find the Naot shoes, Birgit, locally or online. You were the only ones who filled my needs quickly and pleasantly. Thank you!
I don't usually order online but it was…
I don't usually order online but it was easy & successful.
This was a super easy buying experience
This was a super easy buying experience, and the assistance of the sales representative at the store was very helpful last year, so I knew exactly which brand, line, and size of shoe to get.
Easy Pay and fast free shipping.
No issues!
I didn’t have any issues. Fast shipping and product was as expected. I would definitely order from here againn
Best shoe store in Austin
Huge selection of brands, styles, and sizes. Great personal service from experts.
Kind and Competent Service
Helpful salesperson guided me to the right fit and best style for my foot. I had already bought one shoe elsewhere and held another at Karavel based on reviews, but the measurement and service process confirmed a third that was best. So grateful. It had been years since I had a truly comfortable athletic shoe.
Wonderful experience
Wonderful experience, service is good staff is supportive
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