Been waiting a week for a response to get my email list approved. Too slow to respond to business owners. Who can run a business with such slow responses. Needs better and faster customer s... See more
Company replied
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See what reviewers are saying
everything being integrated is great, I'm able to do most everything I want to. Email deliverability has been pretty solid too. Tech support has been able to answer any questions I have. I'm fairl... See more
Company replied
Kartra is the best platform I've used for my business. I've used Convert Kit, Active Campaign Campaign and Klaviyo for my business, but they never offered me everything I needed into one platform. Kar... See more
Company replied
I love Kartra. I was looking for an all-in-one solution that's easy for my team to use and Kartra does not disappoint! I highly recommend this software for any entrepreneur, business owner, expert, or... See more
Company replied
Company details
- Business-to-Business service
- Affiliate marketing service
- Email service provider
- Software company
- Web collaboration platform
Written by the company
Kartra is the all-in-one business platform for experienced creators, coaches, and experts to monetize their knowledge and services online. Build stunning pages and sales funnels with Kartra's intuitive drag-and-drop page builder. Customize everything to your liking, or choose from a selection of professionally-designed templates and done-for-you campaigns that save time and effort. Grow your email list with ease. Use forms to capture leads and set up autoresponders to effortlessly earn more. Create memberships and online courses that make an impact and can be sold to anyone—in any location or time zone. Maximize the value of each customer with Kartra's customizable checkout options. Boost your profits with upsells, downsells, subscriptions, or cart abandonment sequences. With 0% transaction fees, you keep every dollar you earn. Streamline your appointments and save time with Kartra's convenient booking calendar feature. Pre-qualify leads with questionnaires and set up automatic meeting links for seamless scheduling. Kartra offers all of these features, and so much more. Start a 30-day free trial to see how Kartra can save you time, boost your profits, and transform your online business growth.
Contact info
187 East Warm Springs Road, 89119, Las Vegas, United States
- support@kartra.com
- kartra.com
3.2
Average
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Great platform for selling products &…
Great platform for selling products & transmitting info to customers. Lots of really useful options, and lots of added features.
29 May 2024
Reply from Kartra
Thank you for your feedback! We're glad you find our platform useful and feature-rich and we hope to continue delivering even more cutting edge features.
Mostly great, but some improvements would be even better
everything being integrated is great, I'm able to do most everything I want to. Email deliverability has been pretty solid too. Tech support has been able to answer any questions I have. I'm fairly tech savvy so learning the platform wasn't too difficult.
A couple of things I would love to be added:
I wish there were individual drip setting for each access level in memberships. Video uploading and processing takes 3x longer than other platforms and may log you out and not save any videos if you were uploading multiple and it took too long.
28 May 2024
Reply from Kartra
Thank you for your detailed feedback! We're glad you're enjoying the platform's integration and email deliverability. We're continuously working on improvements, and your suggestions for individual drip settings and faster video processing are valuable. If you encounter further issues, please reach out to our tech support team for assistance.
I am not getting the support the…
I am not getting the support the program that I signed up to now doesn’t have the features that I first signed up to that now I have to upgrade to get service and basically I feel like all the money that I’m putting in plus it’s in Australian dollars so it’s so much more and I’m not getting anything out of the website and I don’t feel like I’m getting any help
22 May 2024
Reply from Kartra
We understand your frustration and sincerely apologize for the inconvenience. Your feedback is valuable, and we're committed to addressing your concerns. Please reach out to our support team so we can explore alternative solutions and ensure you receive the assistance you need.
I love Kartra!
I love this service and have been using it for years. I highly recommend their platform to anyone looking for an all in one digital marketing solution.
21 May 2024
Reply from Kartra
Thank you so much for your review and being a loyal customer. Your success means the world to us!
Reply from Kartra
We appreciate your positive feedback about our software. We understand concerns about pricing and continuously strive to offer competitive value. Your input is valuable, and we're here to address any further questions or concerns you may have. Thank you for choosing our platform!
kartra - my review
kartra is a great program, from my experience, it would be so helpful if it were more user friendly
12 April 2024
Reply from Kartra
Thank you for sharing your feedback on Kartra. We appreciate your positive review and understand your suggestion for improvement regarding user-friendliness. We continuously strive to enhance the user experience, and your input helps us identify areas for refinement. If you have specific suggestions on how we can make Kartra more intuitive, please feel free to share them with us. We're committed to providing a platform that meets the needs of our users.
Without being able to communicate with…
Without being able to communicate with someone it is challenging to resolve issues that come up.
7 May 2024
Reply from Kartra
We understand that effective communication is essential for resolving issues promptly. That's why we offer 24/7 ticketing support and live chat assistance to address any concerns or questions you may have. Additionally, we host regular "Learn Kartra Live" workshops covering various topics, complete with live Q&A sessions, to provide comprehensive support and guidance. Please feel free to reach out to us through our support channels, and we'll be more than happy to assist you with any challenges you encounter.
I'm currently not using my website
I'm currently not using my website. I haven't used it in a year. But I have to keep paying for it until I'm ready to start using it again, or I loose all the content that built on it.
9 May 2024
Reply from Kartra
We understand your situation and want to offer a solution. With our platform, you have the option to freeze your account and keep all your content stored safely for under $10/month. This way, you won't lose any of the valuable content you've built on your website, and you can resume using it whenever you're ready. Please let us know if you'd like to proceed with this option or if you have any questions. We're here to help!
I don't have the technical skills!
I don't have the technical skills to keep up with this platform. I wish I'd chosen something more user friendly. I spend so much money each month, and have for a year now, and the only really good thing is the stability of my course. I do know how to make most of the changes I'd ever want to make to the website being generated. But, when e-mail updates were needed for some reason, I was given links to articles that I don't really understand. And I don't know how to make changes to the funnel or even find copy that has been uploaded to it. Overall I feel like I'm overpaying because I don't have fluency in the functionality of this program. I need a for-non-IT course in how to use it.
8 May 2024
Reply from Kartra
We value your feedback and are dedicated to optimizing your experience with our platform. Regarding email deliverability, we want to clarify that recent changes were not unique to our platform but rather industry-wide adjustments prompted by Gmail and Yahoo. We understand the learning curve can be challenging but we're here to help every step of the way to make the most of Kartra's powerful features. Join our live learning sessions or request replays where our team of experts covers everything from building funnels to maximizing your online presence. Replays are available in the Kartra FB Community or by contacting our support team via email. Furthermore, our community and support team are readily available to assist you with any issue you encounter or to offer some tips and tricks! Your success is our priority, and we're committed to providing the guidance and resources you need to thrive with Kartra.
So far, a really good experience
So far, I’ve really enjoyed learning how to use the Kartra platform. It is a bit complicated and not very user-friendly for a non-tech like myself, but there is lots of support in the Facebook messenger chat, Facebook group and via email, and I really appreciate it. I would love some features like side-by-side buttons in the memberships, and an easier way to customize the checkout page, and I accidentally sent a welcome email to my entire email list because I some of the features don’t have how-to videos in the Kartranaut teaming yet. I do love how there is a lovely email sequence after joining, lots of check-ins via email, and I have to say, overall it’s been a good experience. I know once I learn the platform better it’s going to be great.
2 May 2024
Reply from Kartra
Thank you for sharing your experience with Kartra. We're glad to hear you're enjoying the platform and having a great experience! We understand the learning curve and glad you find the various ways to get support useful. Thank you for your suggestions as we work to improve the platform and the resources we offer.
Reply from Kartra
We're here to assist you and suspect our emails may be landing in your spam box. Please check there and consider adding our email address to your safe sender list to ensure you receive our responses.
Positive Kartra Experience
As this is my first experience with Kartra, I really appreciate the ease with which I can navigate Kartra. The instructions are comprehensive, and the results are consistently good.
Thank you!
2 May 2024
Reply from Kartra
We're thrilled to hear that your first experience with Kartra has been smooth sailing! Thank you for sharing your positive feedback, and here's to many more successful ventures together!
Kartra.com are brilliant with their…
Kartra.com are brilliant with their customer service. Whenever I get stuck I just email them and wait over night (due to different timezones) to get my answers, then I am able to follow their instructions and fix my problem.
26 April 2024
Reply from Kartra
We're thrilled to hear that you've had a positive experience with our customer service! Our team is dedicated to providing timely and helpful support to all our users, no matter where they are in the world. Thank you for being a loyal customer!
I don't believe in reviews
I don't believe in reviews on the Internet, but I'm their customer for a long time and I'll be.
That's all.
25 April 2024
Reply from Kartra
We're glad to have you as a long-time customer, and we appreciate your continued support. Thank you for taking the time to share this feedback! We truly do appreciate you.
Expensive and hard to use
Software is so expensive and is really hard to use. Hard to keep things saved without possibly overriding all hard work if auto save is on…just generally not user friendly even with drag and drop, so much can go wrong unless you’re an absolute expert. Losing $150/month and can hardly figure out how to get things connected and not sure how I’m going to be able to start a small business through it. I wish I could start paying a % of money I make or something.
Hard to find kartra help Center to talk to someone and get issues resolved. Kartra fb won’t allow you to post your issues for others to help. Just generally unhappy with it but not sure where else to go so I guess you get my money for now.
2 August 2023
Reply from Kartra
We're sorry to hear about your challenges with using Kartra. We understand the importance of affordability and ease of use, and we strive to provide both to our users. We appreciate your feedback regarding the pricing structure and usability of the platform. Rest assured, we're constantly working to enhance user experience and streamline processes. Our support team is here to assist you with any issues you encounter, and we're committed to resolving them promptly. If you have specific concerns or need further assistance, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we're dedicated to helping you succeed with Kartra.
It's "OK"
It's "OK". Initially, I was excited to use the software, but it became to confusing and challenging. Now I'm learning to maintain the software I dont care for it as much. I would suggest making it user-friendly for non-IT business owners.
25 April 2024
Reply from Kartra
We're sorry to hear that you've encountered challenges with using our software. Your feedback is important to us, and we're committed to improving the user experience to better meet the needs of all our users. If you would like to join any of our live learning events, online community or get 1:1 support please email support@kartra.com. We are here to help!
Kartra has the BEST customer service…
Kartra has the BEST customer service I've ever had the pleasure of experiencing.
Their product is incredible; it truly has everything you need for your online biz.
Thank you for everything, Kartra team.
17 April 2024
Reply from Kartra
We're delighted to hear that you've had such a positive experience with our customer service team and that you're enjoying Kartra's features for your online business. Thank you for your kind words and for being part of the Kartra community! We're here to support you every step of the way.
No french /portugese - I dont speak english!
It is only in english (do not exist in french or portugese) This messsage has been written by my wife. I had to cancel my contract only because of that. I use IO because it is in french.
Everything seems so complicated when you do not understand a thing in the system. That s the reason I put only 1 star. I try to explain that when I stop my subscribtion but they did not say a thing about the fact that there is not the language french
1 April 2024
Reply from Kartra
We're sorry to hear about your experience. While our platform and support are currently only in English, users have the option to market on the platform in multiple languages. Your feedback is incredibly valuable to us and we will use it to improve our options. If you have any further concerns, please reach out to us.
Kartra for me is the best and most…
Kartra for me is the best and most complete and versatile software out there. The support is always premium!
I glad for the team! God bless you!! Nice work
15 April 2024
Reply from Kartra
Thank you for your glowing review! We're thrilled to hear that Kartra has been the best fit for your needs and that you've had a positive experience with our support team. We're grateful for your support and blessings. Keep up the great work!
Your platform is too expensive I find…
Your platform is too expensive I find and too complicated to use. It is robust and your customer service was great but I didn't really enjoy working with it.
12 April 2024
Reply from Kartra
We appreciate your feedback and understand your concerns. While we strive to offer a comprehensive platform, we also aim to provide value for our users. We're sorry to hear that you found it complicated to use. Your experience is important to us, and we're actively enhancing our support offerings to better assist users. From free onboarding calls to live Learn Kartra Live Q&A sessions and expert-led webinars, we're committed to providing the assistance you need to succeed. Your feedback helps us grow so thank you!
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