Katamu Reviews 

486
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the lifting belts, knee sleeves, and gym bags, noting that every piece of equipment is durable and built to last. Consumers also highlight the outstanding customer support team, mentioning that staff members are exceptionally quick to respond and very helpful when handling size exchanges or product questions. Some reviewers were not happy with delivery delays, noting that packages took longer than expected to arrive. A few people also mentioned experiencing frustrations when items were missing from their shipments or when orders encountered shipping problems.

What people talk about most

Product

Reviewers highlight great satisfaction with the product, praising its durable build quality, excellent... See more

Quality

People report positive experiences with quality, expressing strong satisfaction with the durable materials... See more

Customer service

Consumers find customer service to be phenomenal, frequently praising quick response times and helpful... See more

Staff

Customers had great appreciation for the staff, frequently highlighting quick response times and helpful... See more

Order

Users describe ambiguous interactions with order processes, as experiences differ significantly among... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using the Katamu Weight Lifting Belt for a while now, and I couldn’t be happier with it. The quality is top-notch — you can immediately tell it’s built to last. What really stands out i... See more

Rated 5 out of 5 stars

The customer service was outstanding – quick, friendly, and really helpful. What I loved most was the option to communicate via Discord. That’s such a smart idea! It makes everything more direct and p... See more

Rated 5 out of 5 stars

I’ve been in Iraq in deployment for 6 months and this is probably the clothes I’ve ordered that I’m most excited to wear when I get back. The wife said they are amazing quality and showed them to me... See more

Rated 5 out of 5 stars

Great customer service! Harvey went out of his way to manually fix my order when I accidentally selected the wrong size, switching it from a small to a medium without any hassle. I really appreciate... See more


Company details

  1. Exercise Equipment Shop

Written by the company

Born in 2022. At Katamu we build high-performance lifting gear. Our mission is simple: to fuel your growth, back your grit, and keep you lifting—physically, mentally, and for life


Contact info

4.8

Excellent

TrustScore 5 out of 5

486 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(486)

231 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best customer service

Emailed customer service and they were able to change the size of my belt even after I’d ordered. Then received a response email letting me know about the change. Best customer support I’ve ever had from a gym equipment brand.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

I wanted to return my belt

I wanted to return my belt because I got a size too big and the customer service was very optimal. They lead me through the very easy process of returning my belt and once I got it sent back they shipped out my replacement right away. The belt is very nice and way better than the ones my gym has.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Definitely trust and recommend Katamu

Bought a strength kits that came with the lifting belt, wrist wraps, knee sleeves, and lifting straps. Everything in the kit was super high quality and love the belt so far, I have been using it for abt 3 weeks now. Definitely worth the money and the customer service is phenomenal. One of the studs from the lifting belt broke off and I contacted customer support and my man Harvey sorted everything out quickly got a replacement lever and even worked with my request for a different colored lever i absolutley trust this brand.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I was stuck in between 2 sizes and ordered the wrong one. The customer service showed quick response and replaced it within 1 week. Very cooperative and helpful staff.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the wrong size knee sleeve…

I ordered the wrong size knee sleeve and the katamu team (Harvey) were super attentive and helpful in the exchange process. I don’t think i’ve ever come across another company who were as responsive as this team. Can’t wait to get my correct knee sleeve size and get back to lifting heavy with the much needed knee support!!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

The belt itself is amazing

The belt itself is amazing, the lever does get it in the way sometimes which had caused it to snap but y'all sent me out a brand new one and had great customer support.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Katamu will work with you as much as you need and are very attentive and timely with their responses through email. I am very happy with the quality of product as well. Harvey was very personable and willing to answer the questions I had and help me however he could.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

I just recently got into powerlifting…

I just recently got into powerlifting and I’m not too familiar with lifting belts but, I was referred to this company through a couple friends and this YouTuber I use to watch. I decided to buy a belt on the cheaper side as it is my first one. However, being my first belt, I wasn’t to sure on the measurements and how to find a good fit. Ultimately, I just sent it on an XL belt. It arrived fairly quickly and AMAZING QUALITY. The downside was, it was too big for me. I started panicking and wasn’t sure if Katamu would accept me swapping it out for a L belt.
I reached out to the team through email and they responded in no time explaining the next step to swap the belt for a size that would fit me. I shipped my XL belt back to them and gave them the tracking number and they shipped me the Large belt and included the tracking as well.
Over all, I’m extremely impressed with the customer service and the efficiency of the company when It comes to handling inconveniences. They were a lot of help and very responsive. I highly recommend!

30 May 2026
Unprompted review
Rated 1 out of 5 stars

I went to order a belt my husband said…

I went to order a belt my husband said he wanted and it was a different price than he was seeing-same link. This is price deception.
I contacted customer service they said it was a bug and thanked me.
It’s still showing the wrong price.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for the smooth exchange process!

Harvey was great, I reached out about a size exchange for my knee sleeves and he was more than happy to help me. He even helped me decide which size would work best instead, since my measurements were a bit in between sizes. It’s always a daunting task to do a return or exchange, but they made it such an easy and enjoyable experience. Thank you!

19 May 2026
Unprompted review
Rated 1 out of 5 stars

I havent gotten my order and on the…

I havent gotten my order and on the webside it just says order didnt succeed. Havent gotten a replie from the shop. I dont recomend.

19 May 2026
Unprompted review
Katamu logo

Reply from Katamu

We’re truly sorry for the concern and frustration caused. International shipments can sometimes take additional time due to customs processing. We checked your order and can confirm that your package has already arrived in your country and is currently undergoing customs clearance. We’ve also sent you an email with more information regarding your shipment. Thank you for your patience and understanding!

Rated 5 out of 5 stars

The Katamu lever belt has been unreal…

The Katamu lever belt has been unreal for my training. Solid build quality, super supportive, and the lever is quick and reliable under heavy weight. It’s helped me stay locked in through a 230kg squat and 260kg deadlift with no issues at all.
Comfortable once broken in and definitely worth it if you’re serious about strength training.

10 February 2026
Unprompted review

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