We recently bought an Orla Kiely chair and stool from Keens. The manufacturer made a mistake and didn’t send feet for stool initially but Keens got on to them immediately and issue resolved very quick... See more
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We recently bought an Orla Kiely chair and stool from Keens. The manufacturer made a mistake and didn’t send feet for stool initially but Keens got on to them immediately and issue resolved very quick... See more
Company replied
We’ve just received delivery of two beautiful Fama chairs , matching cushions and a zany palm tree. We are delighted with our purchases, not the first great pieces of furniture bought from Keens. We... See more
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Denise was very helpful while we were choosing settees for our lounge. She was very patient while we finally chose from Keen's very wide selection. Her advice, particularly on potential colours, wa... See more
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I would highly recommend Keens, Belfast. The furniture quality and choice was by far better than anywhere else. We were in so many furniture shops before Keens and could not find anything to our ta... See more
Company replied
Welcome to KEENS Belfast - a proudly independent, family-run furniture store serving Northern Ireland since 1970. For over 50 years, we’ve been helping customers create homes they love - with quality furniture, personal service, and honest advice every step of the way. Located on Albertbridge Road, Belfast, KEENS Belfast has become one of Northern Irelands most established furniture destinations. Our three-floor showroom is home to an extensive range of living, dining and bedroom furniture, including leading brands such as Natuzzi, ercol, Parker Knoll, Calligaris, egoitaliano, Harrison Spinks and many more. Whether you’re furnishing your first home or refreshing a family space, we’re here to make the process enjoyable and stress-free. We offer quality sofas, dining sets, beds, and occasional furniture. Exclusive design collections and custom options Stylish home accessories, rugs, and lighting. Friendly, knowledgeable staff ready to help you find the perfect fit. We pride ourselves on curating timeless furniture that’s built to last - combining comfort, craftsmanship, and contemporary style. We are a family-run service: Honest, personal, and pressure-free advice. Expert guidance: Our experienced team will help you choose what’s right for your home and budget Trusted reputation: 50+ years of happy customers across Northern Ireland and beyond Delivery & assembly: Professional, careful, and reliable service every time. At KEENS Belfast, your experience means everything to us. If you’ve recently visited our showroom or made a purchase, please share your thoughts and help others discover us by leaving a Trustpilot review. Your feedback helps us continue delivering the quality and service we’re known for - and it helps new customers shop with confidence.
186 Albertbridge Road, BT5 4GS, Belfast, Antrim, United Kingdom
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We always shop at keens.have a great selection of good quality modern furniture..always very friendly and will to give advise where required..delivery guys were also superb..a great shop to shop at as we always get what want..

Reply from KEENS Belfast - KEENS Belfast
The best service always comes from a family run firm. We’ve been buying from Keens for quite some time and wouldn’t go any where else, with Keens you are well looked after by the owners and staff who know their job and how look after customers

Reply from KEENS Belfast - KEENS Belfast
First class service from Order to Supply of furniture.
Very friendly and accommodating delivery team.
Never disappointed.

Reply from KEENS Belfast - KEENS Belfast
Excellent service from all staff, polite and friendly delivery personnel. Will definitely use Keens again. Thank you

Reply from KEENS Belfast - KEENS Belfast
Always a great experience. Keens have beautiful products sold at fair prices. The staff are always helpful and friendly..I wouldn't shop anywhere else now when I need to update a room.

Reply from KEENS Belfast - KEENS Belfast
The two items I ordered were posted extremely fast. The store representative kept me up to date on every aspect of the service they provided. Would highly recommend Keens and their extremely helpful and friendly staff.

Reply from KEENS Belfast - KEENS Belfast
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