Bought a new sofa for our living room. Very pleased with our service, in shop staff very helpful. Very accommodating with our delivery date as wanted to wait until living room was painted and new carp... See more
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Review summary
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We recently purchased a recliner chair from Keens Albertbridge Road. Denise served us and made the whole transaction so easy. She took time to assess our needs and had an excellent knowledge of availa... See more
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I would highly recommend Keens, Belfast. The furniture quality and choice was by far better than anywhere else. We were in so many furniture shops before Keens and could not find anything to our ta... See more
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I can highly recommend Keens . The staff in store were extremely helpful without being pushy, very knowledgable and friendly. Delivery was organised and prompt . I was away when sofas were delivered a... See more
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Company details
- #56 of 400 best companies in Home Furniture Shop
- #31 of 225 best companies in Bedroom furniture shop
- #13 of 53 best companies in Furniture Accessories
- #19 of 112 best companies in Living room shop
- #15 of 86 best companies in Mattress Shop
- #19 of 92 best companies in Sofa store
Written by the company
Welcome to KEENS Belfast - a proudly independent, family-run furniture store serving Northern Ireland since 1970. For over 50 years, we’ve been helping customers create homes they love - with quality furniture, personal service, and honest advice every step of the way. Located on Albertbridge Road, Belfast, KEENS Belfast has become one of Northern Irelands most established furniture destinations. Our three-floor showroom is home to an extensive range of living, dining and bedroom furniture, including leading brands such as Natuzzi, ercol, Parker Knoll, Calligaris, egoitaliano, Harrison Spinks and many more. Whether you’re furnishing your first home or refreshing a family space, we’re here to make the process enjoyable and stress-free. We offer quality sofas, dining sets, beds, and occasional furniture. Exclusive design collections and custom options Stylish home accessories, rugs, and lighting. Friendly, knowledgeable staff ready to help you find the perfect fit. We pride ourselves on curating timeless furniture that’s built to last - combining comfort, craftsmanship, and contemporary style. We are a family-run service: Honest, personal, and pressure-free advice. Expert guidance: Our experienced team will help you choose what’s right for your home and budget Trusted reputation: 50+ years of happy customers across Northern Ireland and beyond Delivery & assembly: Professional, careful, and reliable service every time. At KEENS Belfast, your experience means everything to us. If you’ve recently visited our showroom or made a purchase, please share your thoughts and help others discover us by leaving a Trustpilot review. Your feedback helps us continue delivering the quality and service we’re known for - and it helps new customers shop with confidence.
Contact info
186 Albertbridge Road, BT5 4GS, Belfast, United Kingdom
- 02890453310
- contactus@keensbelfast.com
- keensbelfast.com
4.9
Excellent
287 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Lovely shopping experience 🛍️ yesterday…
Lovely shopping experience 🛍️ yesterday and today at keens sale shop. The girls were also so kind and helpful and I am away delighted with my beautiful purchases- also got great bargains in very high quality lamps and a table. Thank you both x
21 February 2026
Unprompted review
Reply from KEENS Belfast
Jill, we are delighted that you had a lovely experience in the KEENS, Outlet. It’s a great store with such wonderful bargains to be had, but you have to be quick! Enjoy your purchases and we will be sure to pass your thanks to the girls!
2 lovely delivery fellas carried all in…
2 lovely delivery fellas carried all in and were very careful. Couldn’t fault all went great. Explained how the mechanisms on drawers worked and explained where extra screws where incase would want attached to a wall as a tilt risk. Very helpful chaps. Thankyou.
20 February 2026
Reply from KEENS Belfast
Violet, thank you for such kind words! We have a great team in delivery and its so nice to receive such lovely feedback on the service they give!
Delivery on time and contacted…
Delivery on time and contacted beforehand. Drivers respectful of my premises, putting floor protection down before entering my house. Tool all rubbish away with them. Great attitudes Well done.
18 February 2026
Reply from KEENS Belfast
Sharon, once again the delivery team are complimented by our customers! We really appreciate having them with us here at KEENS, Belfast.
Good experience
Very helpful sales assistant. When the chairs were delivered they were individually wrapped and placed around the table by the pleasant young men, they then took a photo and sent it to the sales assistant.
My husband and I would recommend Keens
17 February 2026
Reply from KEENS Belfast
Oriel, thank you for your kind words! Our delivery team are wonderful and are complimented regularly by our valued customers. Enjoy the new chairs …they look great with your table!
Great
Bought a new sofa for our living room. Very pleased with our service, in shop staff very helpful. Very accommodating with our delivery date as wanted to wait until living room was painted and new carpet down. Cancelled first date and no problem at all. For delivery given a 2 hour slot which was great and guys very considerate even taking their shoes off when entering our new decorated room. Overall very pleased.
16 February 2026
Reply from KEENS Belfast
Elaine, thank you so much for the lovely review. We are so happy you had such a good experience with us here at KEENS, Belfast. We are always delighted when our customers take time to leave such great feedback!
We were unable to find the Ercol…
We were unable to find the Ercol furniture pieces we wanted but Keens has a great range with free delivery to the south of Ireland.
Very helpful staff, kept us in the picture at all times and the items arrived safe and sound.
Would highly recommend Keens .
16 February 2026
Reply from KEENS Belfast
Ray, thank you! We love Ercol here at KEENS, Belfast … it’s such a fantastic brand and so on trend! Thank you so much for the kind words and for choosing to purchase from us. We appreciate you doing so.
Choice of products
Choice of products, knowledge of products by staff, friendly not pushy well laid out store...will definitely be my go to store in the future
16 February 2026
Reply from KEENS Belfast
Philip, we couldn’t be happy reading your review. We are delighted and look forward to seeing you again
From purchase to delivery the service…
From purchase to delivery the service we received was top notch. Friendly and polite by all staff. The quality of the table and chairs is exceptional. We'll not pass Keens next time. Thank you.
13 February 2026
Reply from KEENS Belfast
James, thank you for the great review. We are delighted to hear that you had a really good experience from start to finish with KEENS, Belfast! We look forward to welcoming you back.
Friendly
Friendly, helpful staff. Very quick to respond and fix any issues with orders
11 February 2026
Reply from KEENS Belfast
Anna, thank you for your kind words we appreciate you taking the time to review KEENS, Belfast.
Brilliant
Right from the showroom service, through to the delivery, everything was great. Highly recommend visiting Keens, it’s a gorgeous store and it’s great to support a family run organisation.
12 February 2026
Reply from KEENS Belfast
Thank you for your lovely review. We are delighted you had a great experience and appreciate your support for KEENS, Belfast!
I was very impressed with the service…
I was very impressed with the service and product quality at Keens.
The sales staff were excellent and kept me fully informed regarding delivery, as did the delivery guys on the day.
The bedroom furniture is so well made and was delivered in perfect conition in the bedroom by two very helpful guys. Nothing was too much trouble for them and they were extremely careful and courteous.
I cannot recommend Keen's enough.
11 February 2026
Reply from KEENS Belfast
Linda, thank you so much for your wonderful review! We are delighted you were impressed with both our service and the quality of our bedroom furniture. Our team will be thrilled to hear your kind words, and we truly appreciate your recommendation.
Reply from KEENS Belfast
Anne, five stars thank you so much! We are delighted
5star all round
Staff are very helpful, showroom is amazing and prices are reasonable altogether a great company to do business with.
11 February 2026
Reply from KEENS Belfast
Ian, thank you for your lovely words. We are delighted that you found the experience so good with us here at KEENS, Belfast. Look forward to seeing you again in the showroom!
Love the table
Love the table - excellent quality, fair price. Delivery men were very pleasant and helpful.
9 February 2026
Reply from KEENS Belfast
Paul, we are delighted that you are happy with your new table and found the KEENS experience a good one! Thank you
Great friendly service and good…
Great friendly service and good selection of furniture. Something for everyone. Ordering and delivery was seamless.
8 February 2026
Reply from KEENS Belfast
Christopher, what a great review thank you!
Great service
Great service, prompt delivery, delivery men were were nice and friendly. Top marks KEENS.
Would definitely shop there again.
9 February 2026
Reply from KEENS Belfast
Sylvie, we could not ask for any better …top marks! Perfect thank you
Reply from KEENS Belfast
Wilma, thank you so much for your kind words we really appreciate you taking the time to do so.
Excellent follow up customer service
I bought 4 bar stools and was initially disappointed as there were some minor defects but I was delighted that staff from Keens were very apologetic and said they would rectify the issue as soon as possible.
They were true to their word and replaced the defective stools and we are delighted with the end product.
Excellent follow up customer service.
Thanks to all concerned.
6 February 2026
Reply from KEENS Belfast
Johnathan, thank you for your review.
We are very sorry to hear about your experience and understand how frustrating this must have been. Please accept our sincere apologies for the inconvenience caused.
At KEENS Belfast, our customers mean a great deal to us, and we always aim to deliver both quality products and a high level of service, so we are genuinely disappointed that this was not your experience.
We will arrange for the barstools to be replaced as quickly as possible and will be in touch shortly to organise delivery at your convenience. Thank you for your patience, and we appreciate the opportunity to put this right for you.
Keen's excellence,again!
Great selection in showroom,very helpful staff,great delivery experience on the day.
Outstanding service as expected!
5 February 2026
Reply from KEENS Belfast
Jackie, thank you for such lovely words we really appreciate it! We look forward to welcoming you back and thank you for your continued support to KEENS, Belfast.
Sofa purchase
Very helpful advisor and knowledgeable of product range and no hard sell - great service all round with very extensive range of premium furniture well displayed
6 February 2026
Reply from KEENS Belfast
Johnny, thank you for your kind words. Our team at KEENS, Belfast love to help our valued customers in the process of choosing their new furniture from the fantastic range of brands available and its a pleasure to do so for us all!
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