Kenwood Travel Reviews 

10,034
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 998 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable when planning custom trips and finding ideal hotels. Consumers often mention that the overall service is remarkably efficient and that dedicated travel agents consistently go above and beyond to secure the best possible prices. People deeply appreciate the personal touch provided throughout the entire journey, making the planning stage completely stress-free and straightforward for everyone involved. Some reviewers were not happy with occasional communication gaps, experiencing unexpected price increases or a lack of clarity regarding extra fees and cancellation terms.

What people talk about most

Staff

Users describe positive interactions with staff, praising representatives for being extremely helpful,... See more

Service

Clients share positive opinions on service, highlighting friendly, helpful, and professional staff who make... See more

Holidays

People report positive experiences with holidays, noting that the booking process is easy and... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting how straightforward and... See more

Customer service

Customers report a high level of satisfaction with customer service, highlighting friendly interactions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really positive experience so far - great customer service and communication with Zac. He was friendly, helpful and dealt with our query quickly and professionally. It is always refreshing when someo... See more

Rated 5 out of 5 stars

I had a really positive experience booking with Georgi from Kenwood Travel . He was very knowledgeable about Abu Dhabi and also the hotel is chosen. He answered my queries via email promptly and g... See more

Rated 5 out of 5 stars

Amazing personal service from Zac who has just organised my Maldives trip. He has organised numerous quotes from different airports and airlines as I knew the Island I wanted to revisit. Nothing was... See more

Rated 5 out of 5 stars

As always Stavi has worked her magic to get our holiday for 2027 sorted for us.. After all the hassles having to change our holidays for 2026 because of the UAE issues, she has always been prompt in... See more


Company details

  1. #27 of 205 best companies in Travel agent
  2. #9 of 37 best companies in Cruise agency
  3. #5 of 43 best companies in Flights search site
  4. #1 of 13 best companies in Group Accommodation
  5. #3 of 41 best companies in Holiday accommodation service
  6. #14 of 146 best companies in Tour operator

Written by the company

Kenwood Travel has over 45 years' experience in providing a fast, easy and personable way to book your dream holiday at extremely competitive prices. Whether you're craving beach bliss in the Maldives or Caribbean or prefer the thrills of Orlando or Dubai, Kenwood Travel are on hand with expert advice every step of the way. Why not call our friendly team today or book online at www.kenwoodtravel.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

10k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(10,034)

912 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I booked a hotel in Dubai with Kenwood…

I booked a hotel in Dubai with Kenwood Travel & flight with BA separately. BA cancelled all flights to BA & I asked Kenwood to change my booking to 2027. I was being charged £75 for this change but my friend did exactly the same changes & was not charged £75. I emailed several times & asked why I was being charged but never given an answer. I lost my deposit of £266. As the cancellation of my flight was due to a war I should not hay been charged to change

15 July 2026
Rated 5 out of 5 stars

Really positive experience so far

Really positive experience so far - great customer service and communication with Zac. He was friendly, helpful and dealt with our query quickly and professionally. It is always refreshing when someone calls you back when they say they will and sends you things straight away. Very happy with everything so far and looking forward to our holidays!

7 August 2026
Rated 5 out of 5 stars

A great experience from start to…

A great experience from start to finish, very professional and the lady I dealt with called Stavi was superb! She was extremely friendly and knowledgeable and gave great impartial advice l, I will be keeping her direct line and for sure she will be my first port of call for future holidays. An all around amazing experience!!!

7 August 2026
Rated 5 out of 5 stars

Carole is amazing

Carole is amazing. Always there to help with anything I need to ask. She has booked our daughters wedding,flights, along with all the rooms for the guests. I feel like everything is very organised thanks to Carole our daughter feels alot less stressed. Thank u Carole

3 August 2026
Rated 5 out of 5 stars

Excellent customer service

Lai phoned to confirm all of the arrangements soon after I had booked the holiday online. The process was so easy and it was great to talk to someone who was genuinely interested in our booking. Thank you.

5 August 2026
Rated 5 out of 5 stars

My experience is always great with…

My experience is always great with Kenwood. Super responsive and friendly. Never make anything feel like it is too much trouble. Will definitely continue to use them and their prices are very competitive

5 August 2026

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