Kenwood Travel Reviews 

Nothing was too much trouble, from my first contact with Kirsty everything was planned so well.
All in all a great company that puts the client first.

Fantastic service from Zac went above and beyond to arrange my Thailand trip nothing was too much trouble and a great price as well, also booked my air seat that I’m super pleased with , thank you Zac

Lucy was so caring with my request
Thanks so much for being so kind.

Aaron, as always, is so helpful and very prompt with his responses. I would have no hesitation to recommend him to anyone.

HELPFUL AS EVER AND UNDERSTOOD EVERYTHING WE NEEDED

Great communication with Zak. Helped us with any questions we had and also sorted out a great price for our family.
Many thanks
Saunders family.

Excellent service from Jit Mandalia, so thank you very much

Kirsty in your Cruise department is amazing, nothing is too much trouble for her. Kirsty always goes that extra mile to ensure the customer service she offers is some above and beyond and that makes all the difference, which is why I am a returning customer - I might throw a few challenges her way and amend the booking but she takes everything in her stride and ensures my expectations are always met. Thank you Kirsty

Amazing customer service as usual, by Zeb this time. Very competitive. Took the time to look for the best deal and all sorted really quickly. Great experience. Great company! Very happy and will keep going back ☺️

Pam looked after us great again, made it all clear and easy, such a prompt and professional service. Thank you ☺️

Amazing personal service from Zac who has just organised my Maldives trip. He has organised numerous quotes from different airports and airlines as I knew the Island I wanted to revisit. Nothing was too much trouble and when we did speak, he was friendly, professional and very personable. Great service so far and a great price. Thank you.

As always Reshmee has been super helpful with amending our booking. So friendly and efficient! Thank you once again!

When I contacted Kenwood Travel initially and gave them details about the holiday I was looking for they found the perfect holiday at a good price.
The booking process was very professional and when I wanted to alter the booking months later, it was sorted very quickly without any fuss.
I have used Kenwood a few times, always with great success and wouldn't hesitate to use them and recommend them to others.

Aaron was extremely helpful and made the booking process simple.

Excellent service

Have been booking with Kenwood many years - always excellent service and Stavi a pleasure to deal with!

Booked again with Kenwood Travel because i feel they offer the best service and will beat any price,will always use these from now on.

Be careful when booking with Kenwood Travel. Based on my experience, I don’t believe customer care is a priority once they have your money. The aftercare has been extremely disappointing.

When we needed to move our holiday due to exceptional circumstances, we repeatedly contacted Kenwood to ask whether our booking could be amended. We were told on numerous occasions that it was not possible because we were too close to departure, leaving us with the impression that our only option was to cancel and lose around £6,000.

Out of desperation, I contacted Atlantis directly myself. They were incredibly helpful and advised that they were happy to move our hotel booking to a later date. Once I fed this back to Kenwood, the booking was successfully amended.

I can’t understand why this option wasn’t explored by Kenwood in the first place. Had I not contacted the hotel myself, we would have lost the cost of our holiday based on the advice we had been given.

Since then, I’ve also received conflicting information regarding the cancellation terms for the amended booking. One member of staff advised that all monies paid were non-refundable because the booking had been amended. Another later explained that only the flights were non-refundable, while the hotel was subject to different cancellation terms. This inconsistency has left me with very little confidence in the advice.

Based on my experience, I won’t be using Kenwood Travel again!

Carole's customer service has been excellent.

Colin & pat.

We found our experience with booking a holiday very easy and straightforward. They were very efficient and extremely helpful, we would not hesitate to recommend them to anyone, in fact we've passed their details on to a friend who will also be booking with them.