Kenwood Travel Reviews 

10,041
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 998 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable when planning custom trips and finding ideal hotels. Consumers often mention that the overall service is remarkably efficient and that dedicated travel agents consistently go above and beyond to secure the best possible prices. People deeply appreciate the personal touch provided throughout the entire journey, making the planning stage completely stress-free and straightforward for everyone involved. Some reviewers were not happy with occasional communication gaps, experiencing unexpected price increases or a lack of clarity regarding extra fees and cancellation terms.

What people talk about most

Staff

Users describe positive interactions with staff, praising representatives for being extremely helpful,... See more

Service

Clients share positive opinions on service, highlighting friendly, helpful, and professional staff who make... See more

Holidays

People report positive experiences with holidays, noting that the booking process is easy and... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting how straightforward and... See more

Customer service

Customers report a high level of satisfaction with customer service, highlighting friendly interactions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really positive experience so far - great customer service and communication with Zac. He was friendly, helpful and dealt with our query quickly and professionally. It is always refreshing when someo... See more

Rated 5 out of 5 stars

I had a really positive experience booking with Georgi from Kenwood Travel . He was very knowledgeable about Abu Dhabi and also the hotel is chosen. He answered my queries via email promptly and g... See more

Rated 5 out of 5 stars

Amazing personal service from Zac who has just organised my Maldives trip. He has organised numerous quotes from different airports and airlines as I knew the Island I wanted to revisit. Nothing was... See more

Rated 5 out of 5 stars

As always Stavi has worked her magic to get our holiday for 2027 sorted for us.. After all the hassles having to change our holidays for 2026 because of the UAE issues, she has always been prompt in... See more


Company details

  1. #27 of 205 best companies in Travel agent
  2. #9 of 37 best companies in Cruise agency
  3. #5 of 43 best companies in Flights search site
  4. #1 of 13 best companies in Group Accommodation
  5. #3 of 41 best companies in Holiday accommodation service
  6. #14 of 146 best companies in Tour operator

Written by the company

Kenwood Travel has over 45 years' experience in providing a fast, easy and personable way to book your dream holiday at extremely competitive prices. Whether you're craving beach bliss in the Maldives or Caribbean or prefer the thrills of Orlando or Dubai, Kenwood Travel are on hand with expert advice every step of the way. Why not call our friendly team today or book online at www.kenwoodtravel.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

10k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(10,041)

915 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have just booked a holiday in the…

We have just booked a holiday in the Maldives. We have used Kenwood Travel many times in the past and they have always provided a first class service. This time wa no different.
The price was right, Aaron was friendly, helpful and very knowledgeable .

24 July 2026
Rated 5 out of 5 stars

Booked on Line

Booked on line price was good and process straight forward. Used Kenwood before always been good service.

23 July 2026
Rated 5 out of 5 stars

Great Service

Just booked my Maldives holiday with Georgi he was very knowledgeable,helpful and friendly
Kept going back and forth to him to get the best price and he was very accommodating hence why we booked our holiday with them it was nice to have a personal touch
Roll on May 2027 for our dream holiday

23 July 2026
Rated 2 out of 5 stars

The payment link saying I’d paid the…

The payment link saying I’d paid the deposit, and then chasing for the payment afterwards.

23 July 2026
Kenwood Travel logo

Reply from Kenwood Travel

Dear Guy

Thank you for your feedback.

We have spoken with your sales agent, and this was a genuine oversight on their part. They did not check the payment status before sending the email asking whether you still wished to proceed with the booking.

We apologise for any confusion this may have caused. We have addressed the matter with the agent and will be implementing corrective measures to help ensure this does not happen again in the future.

Kind regards,
Kenwood Travel

Rated 5 out of 5 stars

James was a star!

James was prompt & efficient in sorting out our hotel bookings for Antigua, after Virgin changed the dates of our flights. This was very much appreciated.

22 July 2026
Rated 5 out of 5 stars

Booked holiday with Danny .Absolutely…

Booked holiday with Danny .Absolutely superb service ,had to move due to Mr orange face kept us informed whole time and any questions and alterations were answered quickley.Best firm going would thoroughly recommend.

22 July 2026
Rated 5 out of 5 stars

I just emailed Aaron told him exactly …

I just emailed Aaron told him exactly what i was looking for and he emailed me 4 holidays that were perfect ,it was difficult to choose ,he always comes up trumps and the last holiday i booked with him earlier this year was perfect so i trust his judgement,a great agent very attentive and always finds exactly what i ask for.

20 July 2026

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