Keskine Reviews 

119
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the skincare devices, noting wonderful, visible improvements in skin texture, firmness, and a lovely healthy glow. Many people also appreciate how exceptionally comfortable, easy, and relaxing these treatments are to incorporate into their daily routines. Some reviewers were not happy with the device design, mentioning that the face masks feel heavy and create uncomfortable pressure on the nose. A few other people also felt that customer support and return procedures needed much better handling when addressing unexpected product faults or sizing issues.

What people talk about most

Product

People report positive experiences with product, noting visible improvements in skin texture, reduced fine... See more

Quality

Reviewers highlight positive aspects of quality, noting that the items feel durable, well-made, and luxurious... See more

User experience

Users describe positive interactions with user experience, highlighting how comfortable and easy the products... See more

Customer service

Customers had great satisfaction with customer service, frequently praising quick response times and helpful... See more

Staff

Reviewers express strong satisfaction with the staff, highlighting prompt communication and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had a really lovely experience with KesKine. The product feels high-quality, gentle and luxurious, and I especially loved how hydrating the mask felt on my skin. My skin felt soft, refreshed and... See more

Company replied

Rated 5 out of 5 stars

I’ve really been enjoying these Keskine hydrogel masks. They’re really cooling and comfortable to wear, and my skin feels noticeably more hydrated and plump afterwards. I especially like using one... See more

Company replied

Rated 5 out of 5 stars

I have really enjoyed using the mask these last few months. I use the yellow light setting for generally calming redness (particularly effective over Summer) and the near Infrared setting for anti... See more

Company replied

Rated 5 out of 5 stars

I’m very impressed by the laser hair removal tool, I must admit, I have not been consistent with it but already the hair reduction has massively reduced. It’s saving me £100s from attending a salon. I... See more

Company replied


Company details

  1. Health and beauty shop

Written by the company

Science-driven beauty devices designed for smooth skin, clearer complexion, and salon-quality results from the comfort of home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(119)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent, I had a question about the modes and they responded within just 2 hours. The device itself is really easy to use, completely painless, and I’ve already started to notice a difference in my hair growth😊

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Quality product

Keskine’s packaging and device are both top quality and feel really well made. I love that it has five different body modes, which makes it super versatile. So far, I’m genuinely impressed with the quality and ease of use.

3 May 2025
Unprompted review
Rated 3 out of 5 stars

After buying this and reading the…

After buying this and reading the reviews I decided not to even open the box and send it back. I tried to contact the company via email to request a return .
Unfortunately they ignored all my requests.
I then opened a PayPal dispute ( I pay for everything with pay pal for this exact reason ).
PayPal then raised a case and I have just got my money back but also this machine still.
Very poor customer service .

24 August 2025
Unprompted review
Keskine logo

Reply from Keskine

Hi Andrew, we are very sorry to hear about your experience. Upon checking I can see that we have already replied to your enquiry regarding returning the product back to us. On 11th August you had emailed us and we replied to you on 12th August providing you with the return details.

We are disappointed to see you have left us 3 stars even though our customer service team was helpful for your case.

Regardless, thank you again for your feedback and we wish you all the best.

- Maisie
Keskine Team

Rated 5 out of 5 stars

Amazing results

This purchase has been the perfect solution for my body hair removal. I have been using it consistently for two months and am now approaching the third and final month of treatment. I am delighted to say that there is no visible hair regrowth. Excellent results and a truly five-star company.

21 August 2025
Unprompted review
Rated 1 out of 5 stars

Keskine – A Frustrating Experience from Start to Finish

I ordered from Keskine in May 2025. The item was unsuitable due to my disability — I never used it, only took it out of the box to check if I could hold and use it safely. It was obvious it wouldn’t work for me. I contacted customer service as soon as I realised this.

Their returns policy claims “refunds within 30 days if unopened,” but their packaging makes it impossible to inspect the item without breaking the protective seal. This gave them the excuse to claim it was “opened” — even though it was completely unused.

What should have been a simple return turned into weeks of silence, contradictory instructions, shifting excuses, and an evasive process which, in my opinion, seemed designed to discourage customers from pursuing refunds.

Armed with advice from Consumer Scotland, I had to apply constant pressure — including a firm reminder on Day 10 of the 14-day refund window — to get my money back, which only arrived right at the edge of the legal deadline. Yes, I got the refund — but only after weeks of runaround and stress.

If you value your time, patience, sanity and consumer rights, avoid.

12 August 2025
Unprompted review
Keskine logo

Reply from Keskine

Dear Lyn,

Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you faced with your return. It was never our intention for the process to feel stressful, drawn out, or unclear.

We understand your frustration regarding the packaging and inspection process, and we take your feedback seriously. We are currently reviewing our returns policy and internal procedures to ensure they are clearer, more accessible, and more responsive to customers’ individual circumstances — especially where health and accessibility are concerned.

We’re glad that your refund was successfully processed, though we regret that it took longer and required more effort on your part than it should have. Please be assured that we are committed to learning from this and improving both our communication and efficiency going forward.

Thank you again for your feedback, and we wish you all the best.

- Maisie
Keskine Team

Rated 1 out of 5 stars

I don't even want to put a star

I don't even want to put a star. They have took over £150 from me and the product is crap. I have had a few replies on my other email account as I can't seem to get anything from them on my email that O used to buy it. If anyone had managed to get their money back please let me know how! 1 very angry person. I'm going to get intouch with the right people to put this scam to shame I had explained that being a mum of 2 children and having a brain tumour I didn't THINK do take photos or videos everything I used the device and feel that you have stolen £160 from me for something that is A PILE OF CRAP!!!!!

3 June 2025
Unprompted review
Keskine logo

Reply from Keskine

Hi Emma,

We’re sorry to hear that you haven’t seen the results you were hoping for.
As part of our 90-Day Money Back Guarantee, we kindly ask all customers to track their progress throughout the full 90-day period by taking dated, monthly photos. These photos serve as important evidence to help us assess your experience with the device and ensure it has been used consistently and correctly, in line with the recommended treatment schedule.

Unfortunately, you haven't provided us with these photos as part of our policy which is outlined here: https://keskine.com/policies/refund-policy

If you’d like, we’re happy to offer guidance to help you get back on track with your treatments.

Kind regards,

- Maisie
Keskine Team

Rated 1 out of 5 stars

No response to refund request

Ordered this item but had some concerns about the information in the instruction manual so requested a return. First email responded to, adding some more information on use but as I’m still concerned, I replied requesting a refund as per the information on this company’s website. Have sent 3 emails and absolutely no response. Feels like a scam now and am working out how to proceed

19 July 2025
Unprompted review
Keskine logo

Reply from Keskine

Hi Gemma,

Thank you for your patience. I just wanted to confirm that your refund has already been processed back to your original payment method. Depending on your bank, it may take a few business days to appear in your account.

I’m sorry again for the concern and frustration caused. Your feedback about the instruction manual has been noted and passed on to our team for review.

If you have any other questions or need further assistance, please don’t hesitate to reply to this email.

Kind regards,

- Maisie
Keskine Team

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