Kettle Club Watches Reviews 

560
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly knowledgeable, friendly, and professional, providing excellent advice and making every interaction a pleasure. Many people highlight the seamless and enjoyable user experience, noting the efficiency and quick service from start to finish. Reviewers are also very satisfied with the product quality, often finding watches in excellent, pristine condition, exactly as described. Additionally, some customers appreciated instances where the company went above and beyond, fixing issues quickly and sometimes even free of charge for minor adjustments or repairs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, friendly, and efficient... See more

Product

People report positive experiences with product, consistently describing watches as exactly as described and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as a "fabulous experience... See more

Customer service

Reviewers consistently express satisfaction with the customer service, highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more

Rated 5 out of 5 stars

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two t... See more

Rated 5 out of 5 stars

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are i... See more

Rated 5 out of 5 stars

3rd timepiece i’ve purchased from Kettle Club and another fantastic service. Thanks Sam for your superb experience, knowledge and service…… Ps….eventually the wife noticed the new purchase 😆 It... See more


Company details

  1. #5 of 128 best companies in Watch shop
  2. #12 of 290 best companies in Jewellery shop
  3. #3 of 28 best companies in Watch repair shop

Written by the company

With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

560 reviews

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Asks customers to review

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How this company uses Trustpilot

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5.0

All reviews

(560)

139 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommend

Very good experience purchasing a luxury watch from Sam after initially speaking to Lee who sent me a video of the watch. I went in person to their shop to view the watch. Excellent service all round.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Fast response and very friendly…

Fast response and very friendly service. The watch was in excellent condition, exactly as described. Delivery was also very fast. I can truly reccomend Kettle Club Watches.

21 May 2026
Rated 5 out of 5 stars

Great team

Great team, very knowledgeable and helped me with my query. Much more accommodating than the authorised dealer next door!

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Bought a watch from Sam from start to…

Bought a watch from Sam from start to finish was an absolute gent. Didn’t see the watch in person till collecting it and it was exactly as he said if not better. Highly recommend Kettle Club. Thanks lads

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Wonderful, selfless, excellent service. I needed my prized watch adjusted and the team did so free of charge. They took the time to help and treated me like a paying client. 100% recommend for luxury watches

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Saw my dream Daytona online

Saw my dream Daytona online, instantly called and arranged collection the next morning. Helpful and great service with zero complaints. Would definitely use again. Thank you guys!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Top people

Top people. Brought my Rolex GMT Master Batgirl for a small repair and they were kind enough to do it complimentary. Great bunch

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience in purchasing a…

Great experience in purchasing a watch....... staff are so helpful, also if looking into and arranging your next purchase if required.
I went in for them to find myself my dream watch and ended up walking out with another version which i am more than happy with, and the team will be locating my original preference. TL

12 May 2026
Rated 5 out of 5 stars

Friendly

Friendly, helpful, honest, and great to chat to regards to the mine field of watches too

Will definitely be going back again

Thank you lads

22 April 2026

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