Kettle Club Watches Reviews 

561
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, helpfulness, and friendly demeanor, making interactions pleasant and productive. The service is frequently described as exceptional, with many appreciating the smooth, efficient, and professional process. People consistently highlight the high quality of the products, often noting items are exactly as described or even pristine. Reviewers also commend the outstanding customer service, with quick responses and a willingness to assist even with minor issues without charge. The overall user experience is consistently positive, with many finding the buying and selling process easy and enjoyable.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness,... See more

Service

Users describe positive interactions with service, highlighting the professional, friendly, and personal... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their purchases,... See more

User experience

Reviewers mention positive feedback about user experience, describing it as fantastic, seamless, and... See more

Customer service

People report positive experiences with customer service, highlighting the prompt, friendly, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more

Rated 5 out of 5 stars

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two t... See more

Rated 5 out of 5 stars

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are i... See more

Rated 5 out of 5 stars

I cannot fault the service I received from this company. With constant contact, they found me exactly what I wanted. Nothing was too much trouble, I felt completely valued as a customer and would 100... See more


Company details

  1. #5 of 128 best companies in Watch shop
  2. #12 of 290 best companies in Jewellery shop
  3. #3 of 28 best companies in Watch repair shop

Written by the company

With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

561 reviews

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5.0

All reviews

(561)

140 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service - no wonder that little shop is so popular. Friendly staff and great selection of watches.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Rolex Servicing

Had two of my Rolex watches serviced and repaired.

Great communication, really friendly and knowledgeable. Service was quick and results were amazing really happy

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Walked in and greeted to familiar faces…

Walked in and greeted to familiar faces I see on instagram. I follow the kettle club on instagram and had to visit the shop (being that im from the states). Everyone was super relaxed and easy to talk to. Glad I stopped in, everyone was great and very happy with my purchase.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

These guys were great

These guys were great! From enquiring about a specific watch to being welcomed in the shop, the experience was top notch, I would 100% recommend!

26 March 2026
Rated 5 out of 5 stars

Amazing service once again - 5 STAR ⭐

3rd timepiece i’ve purchased from Kettle Club and another fantastic service.
Thanks Sam for your superb experience, knowledge and service……
Ps….eventually the wife noticed the new purchase 😆
It’s easier to ask forgiveness than to ask for permission!
Great service guys, thank you!
5 ⭐️

21 March 2026
Rated 5 out of 5 stars

Acquired a Rolex 126622 Yachtmaster…

Acquired a Rolex 126622 Yachtmaster watch was in excellent condition and the staff very helpful especially Ollie who recommended me Wrist Guard London who subsequently treated my watch to make it scratch proof . Recommend this company .

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with Kettle Club

Fantastic experience with Kettle Club – highly recommend

I recently purchased for the first time with KC and dealt with Ollie throughout. From start to finish the service was spot on.

Communication was quick and helpful, and he was more than happy to send over additional videos and answer any questions I had, which made the whole process feel very transparent and reassuring.

When I came in to view the watch, everything was exactly as described. No pressure at all, just a genuinely relaxed and professional experience. Ollie also took the time to size the bracelet properly and made sure everything was perfect before I left.

Wouldn’t hesitate to buy from Kettle Club again and will definitely be back in the future.

Thanks again to Ollie for making it such a smooth experience.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, found a watch on a different website, realised Kettle club had it too, contacted them, worked with me on the price, walked me through the whole process seamlessly. Contacted them Thursday morning, watch was on my wrist Friday afternoon

26 March 2026
Unprompted review

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