Kettle Club Watches Reviews 

562
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, helpfulness, and friendly demeanor, making interactions pleasant and productive. The service is frequently described as exceptional, with many appreciating the smooth, efficient, and professional process. People consistently highlight the high quality of the products, often noting items are exactly as described or even pristine. Reviewers also commend the outstanding customer service, with quick responses and a willingness to assist even with minor issues without charge. The overall user experience is consistently positive, with many finding the buying and selling process easy and enjoyable.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness,... See more

Service

Users describe positive interactions with service, highlighting the professional, friendly, and personal... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their purchases,... See more

User experience

Reviewers mention positive feedback about user experience, describing it as fantastic, seamless, and... See more

Customer service

People report positive experiences with customer service, highlighting the prompt, friendly, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more

Rated 5 out of 5 stars

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two t... See more

Rated 5 out of 5 stars

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are i... See more

Rated 5 out of 5 stars

I cannot fault the service I received from this company. With constant contact, they found me exactly what I wanted. Nothing was too much trouble, I felt completely valued as a customer and would 100... See more


Company details

  1. #5 of 130 best companies in Watch shop
  2. #12 of 289 best companies in Jewellery shop
  3. #3 of 28 best companies in Watch repair shop

Written by the company

With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

562 reviews

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5.0

All reviews

(562)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impeccable service from "Kettle Club Watches" ⭐️⭐️⭐️⭐️⭐️


Kettle Club Watches delivered absolutely impeccable service from start to finish.

Communication was excellent at every stage, from the initial enquiry right through to purchase and sizing of the watch.

Everything was handled smoothly, efficiently and with genuine care.

A faultless experience all round, and I wouldn't hesitate to recommend them to anyone looking for an stress-free, premium watch buying experience.

Thanks guys.

David.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Top class Service

Top class.
I have dealt with Kettle Club multiple times and introduced my friends to them and everyone says exactly the same.
Quality service in every aspect. Would recommend to everyone.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

These guys are the best at what they do…

These guys are the best at what they do !
I sent them a watch that I wanted for a decent price but was all the way up on Wigan. They sourcd that watch for me and sold it to me for a price I was more then happy to pay ! Big thanks to the guys at kettle club !!

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Rolex 126203

Picked up a 126203 and traded in another. Faultless throughout. Excellent and easy communication, well priced and no nonsense. Will be back for more.

19 January 2026
Rated 5 out of 5 stars

Fixing wife engagement ring

I recently used Kettle Club to fix my wife’s engagement ring. The ring came back like brand new. The whole team are extremely friendly and couldn’t do enough to help. I have also used them on a previous occasion to fix my watch strap that had come loose. It was a small job that they were only happy to do free of charge. This sort of customer service will have me coming back to them for anything f jewellery or watch related. 5 star service

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience with Kettle Club, everyone really informative throughout and would strongly recommend.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Just went in for a simple watch…

Just went in for a simple watch bracelet re-size and was dealt with in a very nice friendly way. Extremely professional and they did an excellent job. They even looked after my luggage whilst I went off to have a coffee whilst they did the work. Very impressed.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout. I went to KC for a battery change after being disappointed by other repairers, all of whom seek to oversell unnecessary and expensive services in addition to what you actually want or need. Kettle Club were upfront and clear about their pricing, and when the watch went to their own workshop for the new battery, when they found that a gasket needed replacing they called me immediately, explained the issue and confirmed the cost before proceeding. Their communication was great, their prices are reasonable and the service was friendly and helpful. Recommended.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

I visited this watch shop for help with…

I visited this watch shop for help with my watch and they were incredibly kind and professional .they fixed the issue quickly and didn’t charge me anything.its rare to find such honest and helpful service these days.i highly recommend them!

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Watch. Exceptional Service. Here is the trust and confidence you need when purchasing a luxury timepiece

I recently purchased a luxury watch from Kettle Club, and from start to finish the experience was outstanding. This is a truly five-star business offering high-quality, fairly priced watches, backed up by exceptional customer service.

The watch was bought to mark a very meaningful life moment for me, so trust and confidence were absolutely essential. I couldn’t have chosen a better place. The watch itself is everything I hoped for, but just as importantly, the entire buying experience was seamless, reassuring, and genuinely enjoyable.

Gary and the team were fantastic throughout approachable, knowledgeable, and never once making anything feel like too much trouble.

I wouldn’t hesitate to recommend them and they will now be my go-to place for future watch purchases. Thank you again for making it such a special experience.

30 December 2025
Rated 5 out of 5 stars

What a great experience

What a great experience , Sam the owner , LEE , GARY and the staff , they made my wish come true on such a short notice, even tho they whr on holidays, they worked hard to get it done for me.

Its a lovely shop and even if they dont have yours desired model, they will try thr best to arrange it for you guys. make sure to get in touch !

Highly Highly recommend this guys

24 December 2025
Rated 5 out of 5 stars

Would highly recommend

Visited Kettle Clubs Liverpool St shop today and was served by some fantastic and friendly service from very knowledgeable people. Really easy going buying experience unlike some watch shops I’ve visited in the past. Would highly recommend

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Honestly where to start the service…

Honestly where to start the service received by the kettle club is second to none really top tier service! Earlier November 2025 I purchased a Rolex Rootbeer full rose 2023 and the procedure was so simple made my inquiry discussed a price and my mrs was up in the evening to collect my new watch she returned home with nothing but compliments for the gentleman in kettle club and they also walked her safely to the car would definitely be shopping with these boys again and highly recommend them thank you for the service

4 November 2025

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