Kettle Club Watches Reviews 

562
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, friendly demeanor, and professional approach, making every interaction pleasant and productive. Many people highlight the exceptional service and customer support, noting its efficiency, helpfulness, and willingness to go above and beyond. Reviewers frequently mention the high quality of the products, often describing them as excellent and exactly as expected. The overall user experience, from initial interaction to purchase, is consistently described as smooth, easy, and enjoyable. People appreciate the quick responses and the feeling of being valued throughout their interactions.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, friendliness, and... See more

Service

Customers consistently note positive experiences with service, highlighting the professional, friendly, and... See more

Product

Customers had positive experiences with product, often describing purchases as excellent from start to finish... See more

User experience

Reviewers mention positive feedback about user experience, describing it as fantastic, seamless, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the team's helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more

Rated 5 out of 5 stars

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two t... See more

Rated 5 out of 5 stars

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are i... See more

Rated 5 out of 5 stars

I cannot fault the service I received from this company. With constant contact, they found me exactly what I wanted. Nothing was too much trouble, I felt completely valued as a customer and would 100... See more


Company details

  1. #5 of 131 best companies in Watch shop
  2. #12 of 287 best companies in Jewellery shop
  3. #3 of 28 best companies in Watch repair shop

Written by the company

With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

562 reviews

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Asks customers to review

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5.0

All reviews

(562)

141 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brought a watch (Rolex Day-date 2)…

Brought a watch (Rolex Day-date 2) yesterday from Lee-fantastic experience. Very easy to deal with and great communication from start to finish. Very well-priced watches in today’s market. Will definitely be purchasing again.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

No surprises or fuss just great watches

Purchased a 2015 Rolex Daytona 116520 from the guys at Kettle Club. Watch was as described in mint condition. Comms throughout were great and went to collect at the shop - all very quick and easy. Great watch, great price with zero fuss!

12 December 2025
Rated 5 out of 5 stars

I got my first ever rolex at an amazing…

I got my first ever rolex at an amazing price with box and papers . It was pre owned but looked like it had never been worn. I would highly recommend kettle club . The staff are so helpful and sam is so professional and the prices are very good.

24 November 2025
Rated 5 out of 5 stars

Highly recommended.

Bought my first Rolex through Kettle club watches, was an absolute pleasure to buy from. Sam could not have been more helpful. Over the moon thank you so much. Harry

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience & excellent service.

Had an excellent experience with Sam at Kettle Club. After missing out on one of the GMT Master II due to a sale I let them know I was searching to get one pretty quickly. They sprung into action and had one for me by mid day the next day in excellent condition at a great price. Thanks Sam!

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Great purchasing experience

Guys in the shop were professional, friendly and accommodating and treated me with respect, answering my questions openly and honestly. Left feeling I was dealing with a professional company that had genuine consideration for my purchasing experience. Thank you!

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Visited the store for the first time today. The team were knowledgeable and very helpful, particularly Gary who was happy to answer all my questions. Overall I was very satisfied with the whole experience and recommend Kettle Club Watches.

31 October 2025
Unprompted review

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