Kettle Club Watches Reviews 

562
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, helpfulness, and friendly demeanor, making interactions pleasant and productive. The service is frequently described as exceptional, with many appreciating the smooth, efficient, and professional process. People consistently highlight the high quality of the products, often noting items are exactly as described or even pristine. Reviewers also commend the outstanding customer service, with quick responses and a willingness to assist even with minor issues without charge. The overall user experience is consistently positive, with many finding the buying and selling process easy and enjoyable.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness,... See more

Service

Users describe positive interactions with service, highlighting the professional, friendly, and personal... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their purchases,... See more

User experience

Reviewers mention positive feedback about user experience, describing it as fantastic, seamless, and... See more

Customer service

People report positive experiences with customer service, highlighting the prompt, friendly, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more

Rated 5 out of 5 stars

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two t... See more

Rated 5 out of 5 stars

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are i... See more

Rated 5 out of 5 stars

I cannot fault the service I received from this company. With constant contact, they found me exactly what I wanted. Nothing was too much trouble, I felt completely valued as a customer and would 100... See more


Company details

  1. #5 of 130 best companies in Watch shop
  2. #12 of 289 best companies in Jewellery shop
  3. #3 of 28 best companies in Watch repair shop

Written by the company

With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

562 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(562)

141 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick, helpful and efficient service

I needed to get the battery changed on my watch - which is not a simple task as it needs to be properly resealed to make sure it is waterproof. Not something an average jeweller can do. I took it to Kettle Club, and they sent it away and fixed it within a few days, complete with pressure test certification. Quick, helpful and efficient service, so full marks from me. Nice watches too!

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Would like to thank Gary and team at…

Would like to thank Gary and team at Kettle Club watches for making my experience smooth sailing. Kept me upto date with each step and were quick to help with any enquiries I had, replies were always quick. Amazing customer service and would highly recommend to family and friends. 10/10!!

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly

Very friendly , pleasant experience buying my first watch.

Helped with recommendations and overall good experience. Would highly recommend.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Kettle Club

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are incredibly knowledgeable and honest people to deal with. Many thanks to the KC team I will definitely be returning soon.

30 September 2025
Rated 5 out of 5 stars

I cannot fault the service I received…

I cannot fault the service I received from this company. With constant contact, they found me exactly what I wanted. Nothing was too much trouble, I felt completely valued as a customer and would 100% return with all future purchases.
It’s sometimes hard today to find a company with these values and I feel they should be noticed when giving such good service.

18 September 2025
Rated 5 out of 5 stars

I recently had the pleasure of…

I recently had the pleasure of purchasing a new watch from Kettle Club and selling them one of mine. Sam and Ollie couldn't have been more friendly and helpful. They were professional, gave great advice and really looked after me. They made buying a watch ive wanted for such a long time such a smooth, and enjoyable experience from start to finish. I couldn't recommend Kettle Club highly enough if you're thinking of either buying or selling a watch. Thanks boys, love my new watch and I'll definately be back in the future!

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Dealt with Lee and Sam on the Part…

Dealt with Lee and Sam on the Part Exchange of a new watch - 10/10 service from start to finish. Reliable and trustworthy people. Would highly recommend and go back too again. Cheers

16 September 2025
Unprompted review
Rated 5 out of 5 stars

I enquired about a watch for my dad…

I enquired about a watch for my dad that I could not find available anywhere. I messaged Kettle club and they were lucky enough to have it. They were so friendly and professional and now my dad is over the moon with his Azzuro blue date just 😁 will definitely be returning for future watches

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience From Start to Finish

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two time pieces against it getting a competitive price. A week later, travelled to London and was warmly welcomed by the whole team, instantly telling they were passionate about the business. Quick transaction and on the way out with my new watch. I’d recommend these guys! However, their other stock certainly means I’ll be keeping an eye out…

5 September 2025
Unprompted review
Rated 5 out of 5 stars

!!!!

Welcomed me, great customer service and impressed with there professionalism 🤝🏽 Definitely recommend and for sure I’ll purchase another watch from them 🙏🏽

7 August 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look