Kettle Club Watches Reviews 

562
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, friendly demeanor, and professional approach, making every interaction pleasant and productive. Many people highlight the exceptional service and customer support, noting its efficiency, helpfulness, and willingness to go above and beyond. Reviewers frequently mention the high quality of the products, often describing them as excellent and exactly as expected. The overall user experience, from initial interaction to purchase, is consistently described as smooth, easy, and enjoyable. People appreciate the quick responses and the feeling of being valued throughout their interactions.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, friendliness, and... See more

Service

Customers consistently note positive experiences with service, highlighting the professional, friendly, and... See more

Product

Customers had positive experiences with product, often describing purchases as excellent from start to finish... See more

User experience

Reviewers mention positive feedback about user experience, describing it as fantastic, seamless, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the team's helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more

Rated 5 out of 5 stars

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two t... See more

Rated 5 out of 5 stars

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are i... See more

Rated 5 out of 5 stars

I cannot fault the service I received from this company. With constant contact, they found me exactly what I wanted. Nothing was too much trouble, I felt completely valued as a customer and would 100... See more


Company details

  1. #5 of 131 best companies in Watch shop
  2. #12 of 287 best companies in Jewellery shop
  3. #3 of 28 best companies in Watch repair shop

Written by the company

With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

562 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(562)

141 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Warm and friendly

The warm and friendly approach from Ollie and the team underlined their commitment to personal service. It was a pleasure dealing with people who knew their subject and were there to help me make the right choice. Will happily use them in the future.

1 August 2025
Rated 5 out of 5 stars

Exceptional Service

Exceptional Service from Sam and the Team at Kettle Club!
Came in looking for a Rolex Datejust Wimbledon — a model I had been searching for across several retailers. Most places either didn’t have the right one or the prices just didn’t make sense. Then I found Kettle Club. Not only did they have the exact model I wanted, but it was a newer piece and very competitively priced.
From the moment I walked in, there was no pressure to buy — just genuine, professional service. Sam and the team were incredibly knowledgeable, easy to talk to, and clearly passionate about what they do.
To top it off, they also managed to source a beautiful watch I had been trying to find for my wife — another hard-to-get piece that they tracked down quickly and effortlessly.
One happy man here. Couldn’t be more impressed with the experience. If you’re looking for high-end timepieces and top-tier service, Kettle Club is the place to go.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely Outstanding Service…

⭐️⭐️⭐️⭐️⭐️ Absolutely Outstanding Service from Kettle-Club!
I cannot praise Sam and the entire Kettle-Club team highly enough. I was looking for a very specific Rolex Datejust model, and not only did they understand exactly what I wanted, but they sourced it incredibly quickly — far faster than I expected.
From start to finish, the communication was excellent, the professionalism unmatched, and the attention to detail truly impressive. Sam kept me updated at every step and ensured the whole process was seamless and stress-free. The watch arrived in immaculate condition, exactly as described — authentic, pristine, and perfect.
It’s rare to find a team this reliable, responsive, and dedicated to customer satisfaction. If you’re looking for a trusted source for high-end timepieces, look no further than Kettle-Club. I wouldn’t hesitate to return for future purchases.
Highly recommended!

1 August 2025
Unprompted review
Rated 5 out of 5 stars

A shop you can trust

Customer Service was brilliant. It was my first time purchasing a watch and I wanted to buy from somewhere I can trust and also be available if anything goes wrong. They made the whole experience comfortable and gave me all the information I needed. Thank you 😊

17 July 2025
Rated 5 out of 5 stars

Fantastic service and overall experience

Fantastic service and overall experience with this company. I dealt with Sam specifically and having previously used other watch dealers, Sam & the company are miles above. Thanks guys, will be coming back to you.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

Good experience, Spoke to Lee on WhatsApp throughout who made sure all went smoothly. Would have liked a spare link but watch fits fine. Would use again.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

My experience in buying a Rolex was first class…

My experience in buying a Rolex has been excellent from start to finish. Communication leading up to visiting Kettle Club was first class and both Sam and Joe were pleasure to deal with. Also both very knowledgeable with good advice without any hard sell. Will definitely be on the look out for potential future watch purchases from these guys. Thanks for the experience today.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Sam was very helpful and knowledgeable. He expertly hsndled all my queries. The service was top-notch. I'm already planning my next purchase!

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Repeat customer

Repeat customer. Superior service and care from the team here. Wouldn’t go anywhere else. Tx again guys.

1 July 2025
Rated 5 out of 5 stars

Great Service!!

Was after a tag that they had in stock. Saved a lot compared to going to my local jewellery shop. The watch was as advertised and dispatched in no time at all! Gary, kept in contact with me throughout the sale. Id quite happily recommend their company to anyone wishing to purchase a watch.
5 stars 🌟

3 July 2025
Unprompted review
Rated 5 out of 5 stars

After deciding to purchase a Rolex…

After deciding to purchase a Rolex watch for the first time and finding just what I wanted Ollie was great in steering me through the process. The professional and friendly approach Ollie and Sam showed plus the high quality selection of watches saw me back within a week to pick up a second watch. Great experience and recommend working with the team to anyone looking for a quality watch from a professional and knowledgeable team.

24 June 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look