Seemed to be out of stock on my first choices. That’s okay, as I can order a different flavor. The great part is that you can switch flavors without having to slowly incorporate the different flavor.... See more
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My last order arrived on time & was in good shape. As always my Pack was excited when I brought the box in & began opening it up. Everything that I ordered & one freebie was in the box, as I expecte... See more
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Everything that I ordered was packaged very well. Nothing leaked & nothing was broke. I'm very happy with the quality of product from Superior Care Pet & Tauro Proline products. I continue to use & t... See more
Company replied
Great high quality products, helpful recommendations, and super speedy shipping. My favourite products are the wood brushes, hydrate line and elixirs, as well as the ionic hand held dryer
Company replied
Company details
About Kika Usa
Written by the company
KIKA USA– Trusted Pet Care, Backed by 40 Years of Expertise
At KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
At KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
Our signature brands include:
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!
Contact info
KIKA USA, LLC, 20801 Biscayne Blvd Suite 403 Office 415 Aventura, FL 33180, 33180, Miami, United States
- 1-929-810-3980
- support@kika-usa.com
- kika-usa.com
4.4
Excellent
488 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I am extremely disappointed with my…
I am extremely disappointed with my recent experience with Superior Care. I purchased dog food that was advertised as being 80% off in your promotional email. Nowhere in that advertisement did it state that the products were expired or near expiration.
When I contacted customer service after receiving the expired product, I was told that this was not a mistake and that all available stock carried the same short expiration date. This explanation is not acceptable. Selling expired dog food without clear and upfront disclosure in the advertisement is misleading and unethical, especially when the health of pets is at stake.
The promotion should have clearly stated that the discount was due to the expiration date. Instead, the marketing email described the product as a “best seller” with a special discount, which misled me into believing I was purchasing safe, quality food at a fair promotion, not expired stock.
As a customer, I expected transparency and integrity. Unfortunately, this experience has shown neither. I will not be purchasing from Superior Care again and strongly advise others to be cautious.
29 July 2025
Reply from Kika Usa
Ramin,
We’re very sorry for the misunderstanding and for any frustration this experience caused. The newsletter in question was about our clearance sale, and the link directed customers to our Best Before Bargains page. On this page, there is a clear banner stating that this section contains products with a shorter shelf life, and each product card has a green tag showing the expiration date. This way, the products are clearly marked for customers before purchase.
We sincerely apologize if this was not immediately clear and understand your concerns about transparency. Your feedback is important, and we will continue to review our communications to ensure promotions are as clear and informative as possible.
Warmly,
Superiorcare.pet team
Delivery easy and alerted every step of the trip to our front door.
Easy...good food our cotons love. Package well too
8 August 2025
Reply from Kika Usa
Maureen,
Thank you for your feedback! We’re so glad to hear your Cotons love the food and that your order arrived well-packaged.
Warmly,
Superiorcare.pet team
We ordered easily and delivery was
We ordered easily and delivery was within a 5-7 day period.
7 August 2025
Reply from Kika Usa
Coleen,
Thank you for sharing your experience! We’re glad to hear the ordering process was easy and that your delivery arrived within the expected timeframe.
Warmly,
Superiorcare.pet team
Very satisfied with my Happy Pup
My dog loves the food and treats and her tear stains have improved.
7 August 2025
Reply from Kika Usa
Jill,
Thank you for your feedback! We’re so happy to hear your dog is enjoying the food and treats, and that you’ve noticed an improvement in her tear stains.
Warmly,
Superiorcare.pet team
Great dog food
26 July 2025
Reply from Kika Usa
Lori,
Thank you for your feedback! We’re glad to hear you’re happy with the dog food.
Warmly,
Superiorcare.pet team
Absolutely love Superior Care Pet
Absolutely love Superior Care Pet! They always ship right away, have everything packaged amazingly and their customer service is top tier!
24 July 2025
Reply from Kika Usa
Kit,
Thank you for your wonderful feedback! We’re so glad to hear you’re happy with our fast shipping, careful packaging, and customer service. Your support means a lot to us!
Warmly,
Superiorcare.pet team
Great service great product!
1 August 2025
Reply from Kika Usa
Debra,
Thank you for your feedback! We’re thrilled to hear you’re happy with both our service and products.
Warmly,
Superiorcare.pet team
All this other food that she was not…
All this other food that she was not able to eat due to allergies got wasted. That’s money wasted too. Company only replaced one bag to a different one and never refunded the rest nor for the treats either that they send you that are practically stale and hard as a rock. How in the world is a 3 pound 15 oz dog supposed to eat that without breaking her teeth? They put a two-three-year expiration date on them. Don’t buy them you’ll be disappointed. They don’t have fresh dates on their food either. They make their food two and three years before they distributed it to you . The food is old two and three years previously made, and then shipped to people. They even sell food made out of bugs in it. I tried three different types of food and all three of them. She was allergic to and most ofher hair fell out and I had to take her to the vet and also pay $65. to get her a haircut because all she would do was knot up, even though it’s still brushed out twice a day and her hair were just come out by the clumps, no matter what you used to brush or comb her out with. It was so awful. It wasn’t even funny. She lost the pigmentation around her eyes from black to pink and all her skin was showing what hair she had left; and here she was purchased to be a show dog. Just take liquid children’s Benadryl along with a skin treatment that’s not cheap. This place can honestly care less. If they did care, they would’ve refunded everything that was paid for that she was not able to eat. Then they try shipping me more bags that were canceled and made me have to waste my time and gas to go to the UPS store and have it dropped off to send back to them. I sent them the receipt of proof that it was dropped off and I still have not gotten the refund on my credit card. It shows how much they believe you. They don’t!
19 July 2025
Reply from Kika Usa
Layla,
We’re so sorry to hear about the difficulties with your dog’s allergies. Food sensitivities can be frustrating, and unfortunately, sometimes dogs can be allergic to a variety of ingredients. It’s often best to have an allergy test done and consult with your veterinarian to determine the most suitable diet and care for your dog’s specific needs.
We hope you’re able to find a solution that keeps your pup happy and healthy.
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Denise,
Thank you for your kind words! We’re so glad to hear you’re loving the food.
Warmly,
Superiorcare.pet team
The food is wonderful
The food is wonderful. My dogs are beautiful. I love the customer appreciation gifts with my orders. Grooming products and treats are great.
30 July 2025
Reply from Kika Usa
Carrie,
Thank you for your wonderful feedback! We’re so happy to hear your dogs are thriving on the food and that you’re enjoying the grooming products, treats, and appreciation gifts. Your support truly means a lot to us!
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Jennifer,
Thank you for your feedback! We’re glad to hear your order arrived quickly.
Warmly,
Superiorcare.pet team
I love this company
I love this company, its products, fast shipping and that they spoil you with an extra little something in the package. Definitely recommend.
25 July 2025
Reply from Kika Usa
Tracy,
Thank you for your wonderful feedback! We’re so happy to hear you love our products and service, and that the little extras in your package made you smile.
We truly appreciate your recommendation and support!
Warmly,
Superiorcare.pet team
Ease of ordering!
22 July 2025
Reply from Kika Usa
Karen,
Thank you for your feedback! We’re so glad to hear that you found the ordering process easy and convenient.
Warmly,
Superiorcare.pet team
Superior Care Pet exceeded my…
Superior Care Pet exceeded my expectations with their quality pet food, friendly customer service, and reliable delivery. The food is made with high-quality ingredients, supporting my pet's health and coat, and is suitable even for sensitive pets.
Customer service is excellent-team members are responsive and quick to assist, making the experience smooth from ordering to aftercare. Dev livery arrived exactly as promised, well-packaged and fresh, which I truly appreciate.
I highly recommend Superior Care Pet for anyone looking for premium nutrition for their pets with the added confidence of dependable service and timely delivery.
JD
22 July 2025
Reply from Kika Usa
JD,
Thank you for your thoughtful review!
We’re thrilled to hear that our food, customer service, and delivery have all met your expectations. It’s wonderful to know that our products are supporting your pet’s health and coat, even for sensitive pets.
We truly appreciate your recommendation and are grateful for your support!
Warmly,
Superiorcare.pet team
Website is not very user friendly when…
Website is not very user friendly when wanting to cancel shipments. Have not noticed any change in my dogs tear stains.
22 July 2025
Reply from Kika Usa
Joli,
Thank you for your feedback.
We’re sorry to hear you found our website difficult to navigate for canceling shipments, and we’ll share this with our team to see how we can improve.
Regarding tear stains, sometimes it can take a bit longer to see an improvement, and we recommend feeding only our products to help achieve the best results.
Warmly,
Superiorcare.pet team
Alexis loves her fishy food.
Alexis loves her different kinds of wet food, Tuna & Bass, Tuna & Salmon, Tuna & Rice. She has no problem eating, when she’s balanced. When she’s unbalanced Alexis has a problem with eating. Alexis has hereditary conditions, anxiety, aggression, separation, noise, men’s voices, & so on. I feel that the fishy food dry & wet help her to relax. Gives her an happy tummy.
22 July 2025
Reply from Kika Usa
Barbara,
Thank you for sharing this detailed feedback!
We’re so glad to hear that Alexis enjoys her wet foods and that they help keep her balanced and relaxed. It’s wonderful to know the meals are supporting her happiness and comfort despite her hereditary conditions.
Your thoughtful care for her really shows!
Warmly,
Superiorcare.pet team
Love Superior
Seriously folks, Superior for White Dogs has to be our #1 food for our 6, yeah 6 dogs(kids).
Cavaliers and Cockers abound here in this house.
Reduces the tear stains dramatically. Not completely, but so much better than before we
started Superior.
22 July 2025
Reply from Kika Usa
John,
Thank you so much for sharing your experience!
We’re thrilled to hear that Superior for White Dogs has made such a positive difference for all six of your pups. It’s wonderful to know it’s helping reduce tear stains and that your Cavaliers and Cockers are enjoying their meals.
Your support means the world to us!
Warmly,
Superiorcare.pet team
Fast delivery
Fast delivery, great products and they even included a free doggie blanket.
17 July 2025
Reply from Kika Usa
Betty,
Thank you for your wonderful feedback! We’re thrilled to hear your order arrived quickly and that you’re happy with the products. We’re glad the doggie blanket was a fun surprise for you and your pups!
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Dan,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our products and truly appreciate your support.
Warmly,
Superiorcare.pet team
The food did not help with tear stains…
The food did not help with tear stains at all.
I was anxious to try it and hopeful it would help.
I did not intend to get signed up for recurring order until I knew it was working,
Now have email stating order is being shipped .
I reached out to company but am not getting any help .
11 April 2025
Reply from Kika Usa
Dolores,
Thank you for your feedback, and we're very sorry to hear about your experience.
Our tear stain formula is designed to work gradually, and in many cases, it can take several weeks or even months to see visible results. It's important to feed only our tear stain–focused dog food during this time—without adding other treats, table food, or supplements—as those can interfere with the results.
Regarding your subscription, it has been canceled, and you're welcome to return the package for a full refund. If you need a return label or further assistance, please don’t hesitate to reach out.
We truly appreciate your trust and are here to support you.
Warmly,
Superiorcare.pet team
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