Kilkenny Shop Reviews 

The item was delivered quickly.
I needed to return it to the shop. No hassle and the money was in my account quickly too.

I didn't like the fact I couldn't cancel order as I had ordered wrong colour in error, I contacted customer service before despatch. It was a longer process. I had to wait for item to be delivered then had to return it & re order correct colour, to be fair refund did come through quickly.

Super fast delivery and quality product

Simply beautiful Irish coffee glasses
Fast shipping

Great value. Huge range. I had an issue with a missing item and it was dealt with very efficiently.

I’ve been shopping in Kilkenny Design ever since I was a graduate student at Trinity College in the ‘80s. I went into Kilkenny Design to buy an Irish present for friends who are moving abroad. I chose a ceramic piece and asked if they could give me a box for it. I was told a box would cost an extra €4 (I only wanted a plain box to protect it, not a gift box). I bought the box and when the item was wrapped I was handed the box, no offer of a bag to carry it in. I realise we pay for carry bags these days, most shops sell them for 15-30 cent, but I think when you’ve spent a substantial amount, and extra for a wrapping service one didn’t even want, throwing in a free paper bag would be a non-brainer. The service was not particularly friendly, I felt like a bother to the “overworked” shop assistants. Not a great experience, I won’t be rushing back.

⭐️⭐️⭐️⭐️⭐️
I had an excellent experience shopping with Kilkenny Shop (Ireland). In am in New York, and the items I ordered — including beautiful Orla Kiely pieces — were carefully packed and wrapped with great attention to detail. Everything arrived in perfect condition.

I also loved:
The store discount applied at checkout
Free international shipping
No tariff or customs fees charged on delivery.

From start to finish, the process was seamless. I will definitely shop with Kilkenny again — highly recommend!

Although some initial issues with PayPal but being recognised we sorted with customer care team. Excellent quality and value. As advertised.

Went into my local Kilkenny shop but selection I wanted was not available. Ordered online, arrived quickly & hastle free. Free postage also for my order. Very happy.

Excellent offers, quality, parcels arrived safely wrapped and propmt delivery

Easy online experience, product even better in person. Great service too, delivered on time

Good product but extremely bad delivery & customer service. I was hipping a product to US, had paid extra for faster delivery but the delivery date for still missed by a few days. When I mailed/called i was just informed that they can't help it, there would be no refund of delivery fee as it's not their headache. Even calling did not help. Not ordering from the again.

Website was easy to use, product arrived quickly and as described.

I have ordered multiple times from your company. I tend to get my Orla Kiely products, mostly handbags from Kilkenny. I have ordered other products in the past as well. I am happy with your company, I just wish you carried more variety of Orla Kiely handbags. I tend to only buy them from your site, but see that she has others that are out that you don’t carry. So, more variety is my only suggestion. Thank you for listening.
Meredith Carriveau

Great shopping experience- product as expected, on-time delivery, good communication

My parcel seemed to go astray (maybe An Posts fault). It kept saying it was going to arrive (I wanted to bring it on holidays with me). It arrived several days after I came back!

Great packaging, promptly sent but courier delivered to a pick up point not to my address and i had no notification of this.

Great service and speedy shipping to Scotland. Also, very well priced items that we bought. We were slightly concerned as we were buying glassware but was very well packaged.

Love Orla Kiely ! Fabulous sale