Kilkenny Shop Reviews 368

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their excellent quality and the careful packaging that ensures items arrive in perfect condition. People also appreciate the efficient and prompt service, making the overall shopping experience pleasant and straightforward. However, some customers were dissatisfied with the delivery service, noting issues such as missed delivery dates, incorrect orders, or packages being sent to the wrong location. There were also instances where customers faced unexpected additional taxes or difficulties with customer support regarding order issues.

What people talk about most

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the beautiful... See more

Delivery service

Users describe ambiguous interactions with delivery services. While many customers praise quick shipping,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise prompt and efficient... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the craftsmanship and... See more

Service

Clients share positive opinions on service, with many praising the efficiency, prompt delivery, and excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great website. I was looking for a gift and there were so many options. Marked down a star because I wasn’t offered a gift wrapping option and couldn’t find any way to select it, which is a massive... See more

Rated 5 out of 5 stars

I was a little hesitant when ordering. I was worried about the delivery which turned out great. I had purchased the sweater in a different color when I was in Ireland the end of August. I like it so... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience shopping with Kilkenny Shop (Ireland). In am in New York, and the items I ordered — including beautiful Orla Kiely pieces — were carefully packed and w... See more


Company details

  1. Business Services

Information provided by various external sources

Kilkenny Shop has been at the forefront of promoting the finest Irish craft and design for over 50 years and is home to Ireland’s largest collection of Irish designers. From fashion, knitwear and accessories, to handmade jewellery, dazzling crystal, ar...


Contact info

4.0

Great

TrustScore 4 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 13% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The frame is beautiful and beautifully…

The frame is beautiful and beautifully crafted. I would give my experience a five if delivery was not delayed way past the original scheduled date. I don't think this was on your end, it was by US postal nonsense, but it did color my experience.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Happy with my purchase

I ordered a bag and received it the next morning. It looked exactly like it did in the photos. I was pleasantly surprised, as I didn’t fully trust the company at first given how many scams are out there, but I decided to take the risk—and I’m glad I did.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Bellek pottery

The items that were shipped, Bellek pottery, to NewYork arrived securely packaged. The items are extremely fragile, but they are in perfect condition!!!!! Thank you for taking the time to package each item so well.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

I love this shop so much!

I love this shop so much! I found them while in Dublin a few years ago and knew from that experience how friendly and helpful they are. Therefore, it was an easy choice to order the Orla Kiely bags I love so much from them! They always pack with care and ship very quickly. The bag itself is beautiful with all the details I expect from Orla.

24 February 2026
Unprompted review
Rated 4 out of 5 stars

Great website lacking wrapping option

Great website. I was looking for a gift and there were so many options.
Marked down a star because I wasn’t offered a gift wrapping option and couldn’t find any way to select it, which is a massive downfall when in store the wrapping is always special. This would urge me to shop in store rather than on the website.

5 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look