Kilncrafts Reviews 

107
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the quality and design of the products, including pottery wheels, kilns, and aprons, noting their sturdiness, quiet operation, and excellent craftsmanship. Reviewers consistently praise the fast and efficient delivery service, often highlighting clear communication and helpful delivery personnel. People frequently commend the exceptional service and communication from the team, appreciating their helpfulness and personalized approach. Reviewers are particularly impressed with the comprehensive bundles and included accessories, finding them perfect for both beginners and experienced users. The company's commitment to customer satisfaction is evident, with many noting their willingness to go above and beyond, even when addressing external delivery issues.

What people talk about most

Product

Customers consistently note positive experiences with product quality, highlighting items like the Daisy... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the very quick and super fast... See more

Service

People report positive experiences with service, often describing it as five-star and exceptional from... See more

Quality

Customers consistently report high satisfaction with the quality of products, often describing items as... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The kiln took a few weeks to arrive due to coming from Germany (Nabertherm 45L), The packaging was superb. I was informed on it being dispatched and arriving in the country and the day it was to arriv... See more

Rated 5 out of 5 stars

I've been loving wearing my green Kilncrafts apron pretty much every day since I got it and needed another for when it's in the wash...got the red one now and am loving it even more! As well as the sh... See more

Rated 5 out of 5 stars

A great service from start to finish. Friendly and personable from the 1st enquiry on the website on a Sunday evening. Wheels were delivered as soon as we were ready for them. It took us a little whi... See more

Rated 5 out of 5 stars

Well priced wheel easy to purchase, slight delay on delivery as they didn’t notice I was on the Isle of Wight so took a bit longer, but worth the wait. Easy to set up and fits lovely in my art space... See more


Company details

  1. #3 of 7 best companies in Pottery shop
  2. #2 of 5 best companies in Jewellery Equipment Supplier
  3. #4 of 11 best companies in Pottery manufacturer

Written by the company

Kiln Crafts is a UK-based online store, born from the vision of Shannon and Matt, offering a vast range of craft equipment along with a wealth of knowledge in a friendly community ambiance. The store extends beyond commerce, striving to nurture a crafting community where queries are welcomed and creativity is honored. They offer a wide spectrum of quality and reliable craft tools, making it a hub for both novice and seasoned crafters, with the founders always available for advice or a friendly chat about crafting​1.


Contact info

4.9

Excellent

TrustScore 5 out of 5

107 reviews

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4.9

All reviews

(107)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Great communication and delivery

Delivery of my lovely new potters wheel was made so much easier by Olivia communicating my mobility needs to the delivery company, the delivery and set up was seamless, and I am loving creating on my Daisy wheel

7 April 2026
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery and emails to let me know what was happening. Everything arrived in 3 days. Super easy to set it up, so I was able to get straight throwing again. Perfect.

18 March 2026
Rated 5 out of 5 stars

Perfect gift

Delivery on the spot, driver helped me around the garden to where it could be unpacked (as a surprise gift to my wife). Everything top notch. Can't wait to get going with the wheel. Cheers.

24 February 2026
Rated 5 out of 5 stars

Beautiful pottery wheel - wonderful fast delivery!

I love my new Daisy Pottery Wheel! It is so easy to move around and very quiet but very substantial and a joy to use! Fits perfectly in my small studio. The service was brilliant - delivery just 3 days from when I placed the order online. Thank you Shannon and Matt!

11 February 2026
Rated 5 out of 5 stars

Wingfield Jones

As a retailer, it is important to have an excellent company to work with. Kilncrafts do that and excel in providing this. Delivery is quick, the wheel is amazing, to the point we have bought one to have in our own studio for customers to use before they buy. There is literally nothing negative to say!!! (I am not being paid to say this, this is an honest review)

22 January 2026
Rated 5 out of 5 stars

The wheel is brilliant and so quiet

The wheel is brilliant and so quiet. The quality of all the other products that came with the wheel is also excellent. There was great communication from the team throughout and it even came with a handwritten note from the owners - very nice touch. Thank you

20 January 2026
Rated 5 out of 5 stars

Super happy apron wearer! 🥰

I've been loving wearing my green Kilncrafts apron pretty much every day since I got it and needed another for when it's in the wash...got the red one now and am loving it even more! As well as the shape and construction being comfortable and practical, the colour is a beautiful rust red and the linen feels so good!

16 January 2026
Rated 4 out of 5 stars

Grade A-

Fast and efficient delivery. Only criticism was not receiving a promised text alert in respect of the delivery's arrival. Thankfully, I happened to be in and, with many thanks to the kind delivery driver, I managed to have my delivery moved to a secure place.

9 December 2025

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