Kilncrafts Reviews 

111
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and communication, highlighting the staff's helpfulness throughout their purchasing journey. Many people noted the fast and efficient delivery, with items arriving promptly and often well-packaged. The quality of products, like pottery wheels and accessories, frequently exceeded expectations, being described as sturdy, well-made, and quiet. Consumers particularly appreciated the thoughtful inclusion of high-quality tools and starter bundles, making it easy for both beginners and experienced users. Many also highlighted the practical design and durability of items like aprons, wheels, and benches, ensuring long-term satisfaction.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and efficient... See more

Service

Customers consistently note positive experiences with service, describing it as excellent and brilliant from... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent craftsmanship and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and professionalism.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The kiln took a few weeks to arrive due to coming from Germany (Nabertherm 45L), The packaging was superb. I was informed on it being dispatched and arriving in the country and the day it was to arriv... See more

Rated 5 out of 5 stars

I've been loving wearing my green Kilncrafts apron pretty much every day since I got it and needed another for when it's in the wash...got the red one now and am loving it even more! As well as the sh... See more

Rated 5 out of 5 stars

A great service from start to finish. Friendly and personable from the 1st enquiry on the website on a Sunday evening. Wheels were delivered as soon as we were ready for them. It took us a little whi... See more

Rated 5 out of 5 stars

Well priced wheel easy to purchase, slight delay on delivery as they didn’t notice I was on the Isle of Wight so took a bit longer, but worth the wait. Easy to set up and fits lovely in my art space... See more


Company details

  1. #3 of 7 best companies in Pottery shop
  2. #2 of 5 best companies in Jewellery Equipment Supplier
  3. #4 of 11 best companies in Pottery manufacturer

Written by the company

Kiln Crafts is a UK-based online store, born from the vision of Shannon and Matt, offering a vast range of craft equipment along with a wealth of knowledge in a friendly community ambiance. The store extends beyond commerce, striving to nurture a crafting community where queries are welcomed and creativity is honored. They offer a wide spectrum of quality and reliable craft tools, making it a hub for both novice and seasoned crafters, with the founders always available for advice or a friendly chat about crafting​1.


Contact info

4.9

Excellent

TrustScore 5 out of 5

111 reviews

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4.9

All reviews

(111)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous service

Clear communication. Guide for installation and use sent via email was very well received. The Daisy pottery wheel is fabulous, very quiet and robust. Easy to use, great batt system and lovely free tools, and it was very well packagedand delivered. I'm very very pleased 😀

26 March 2025
Rated 5 out of 5 stars

Kilncrafts

I would definitely recommend both Kilncrafts and the V46 kiln they supplied. Kilncrafts price was competitive and they kept me informed right up to the date of delivery. The kiln is easy to use, with a wide range of pre-programmed options for a novice like me.

22 March 2025
Unprompted review
Rated 5 out of 5 stars

Really good company to deal with and an…

Really good company to deal with and an excellent kiln. The Ikon V46 is a joy to use, easy enough for a beginner to use and adaptable enough for those with experience who want to experiment with firings. I have had successful bisque and glaze firings just tweaking the set programs. I used to do glass fusing and I broke a piece which I easily re fused in the set programs for glass. I am delighted with my V 46 kiln and just the right size for a hand builder who doesn’t mass produce.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic, friendly service and a decent price for the wheel. It was nice to be able to chat over the phone which was then followed up by emails.

10 March 2025
Rated 5 out of 5 stars

Great kiln, lovely people at kiln crafts

The people at Kiln crafts are very helpful and communication was great, keeping me updated with progress of kiln being built and delivered, and an email after delivery to check everything was okay, the Ikon v46 is a great kiln. Highly recommend it and kilncrafts

6 December 2024
Rated 5 out of 5 stars

Great at keeping me updated

Great at keeping me updated. Shannon was excellent at regularly letting me know what was happening with my kiln order. There was a delay in getting my kiln from the given lead time, but out of their hands AND Kilncare were also helpful and know they have been inundated with orders so was happy to wait! Kiln came and it is fantastic! loving being able to fire my own stuff :)

Thanks Kilncrafts :)

11 November 2024
Rated 5 out of 5 stars

Good old-fashioned customer service.

I was kept informed about the dispatch and delivery of my item. I had an issue with my purchase but the customer service team sorted it. The service is friendly and responsive which is very important to me. All together I'd recommend this company, for its competitive pricing and excellent customer service.

25 October 2024
Rated 5 out of 5 stars

Knowledgeable service

I am new to ceramics and have little knowledge of kilns I had a chat with Matt, after we had discussed what I needed Matt did a bit of research and I made my choice delivery was quick and efficient.

10 July 2024
Rated 5 out of 5 stars

Service that goes the extra mile!

Kilncrafts have been incredibly helpful and supportive at each step of the process. Investing in a kiln was quite a major undertaking for me. Matt provided great advice so that I could find a kiln that matched my requirements and budget. He kept in touch to see if I had any other questions prior to my order and he kept me updated regarding the expected delivery date. Kilncrafts definitely go the extra mile to provide a great service!! And I love my kiln!!

28 November 2023
Unprompted review

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