Kimberley - The Caravan & Motorhome People - Darlington Reviews 

888
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TrustScore 4.5 out of 5

4.5

West Auckland Road, DL2 2XZ Burtree Gate, England, GB

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Rated 5 out of 5 stars

We would like to put on record the excellent customer service we have received relating to alarm issues with our CV20. Steve Morris kept us informed relating to the progress of the alarm system and M... See more

Rated 5 out of 5 stars

Staff very knowledgeable and helpful. Company carries an exceptional amount of stock. I would strongly recommend looking here whatever your needs.....l traveled up from Birmingham because it was the b... See more

Rated 5 out of 5 stars

Just purchased our second motorhome from Kimberley Darlington. We were assisted in our purchase from Scott and Richard and had a comprehensive handover from , I think , Paul. The workshop swiftly ca... See more

Rated 3 out of 5 stars

Very good salesman particularly when we exchanged our van for the new one. However, making telephone contact after sale has been difficult. The most helpful was folk from the Accounts dept who went o... See more

Company replied


Company details

  1. #7 of 10 best companies in Caravan Dealer
  2. #13 of 18 best companies in Awning supplier
  3. #9 of 11 best companies in Caravan Repair Shop
  4. #6 of 8 best companies in Mobile home dealer
  5. #2 of 3 best companies in Mobile Home Supply Shop

Written by the company

Kimberley – The Caravan & Motorhome People. A family-run business since the 1970s, we’re passionate about helping you find the perfect caravan or motorhome. Silver award winners in the Caravan Owner Satisfaction Awards! Proud runners-up for Caravan Dealership of the Year 2025, we have branches in the East Midlands & the North, offering 300+ motorhomes & caravans from leading brands like Swift, Bailey, Coachman, Carthago & Xplore. Why Choose Kimberley? Trusted for quality & service, 4.6★ Trustpilot rating from 1,000+ happy customers, fantastic facilities: Darlington branch: On-site café, huge awning & accessories shop, children’s play area, plus indoor & outdoor showrooms and NCC approved service centre. Nottingham branch: Outdoor showroom, awning & accessories shop, plus an NCC approved service centre. Start your adventure with Kimberley – where great journeys begin!


Contact info

  • West Auckland Road, DL2 2XZ, Burtree Gate, England, United Kingdom

  • 01325 383333

4.5

Excellent

TrustScore 4.5 out of 5

888 reviews

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Replied to 90% of negative reviews

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4.5

All reviews

(888)

358 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Went to pickup our New motorhome the handover was comprehensive right down to torqueing every wheel ,Lee and his team couldn't have been more helpful even helped with moving over our stuff and sorting out any worries my wife had,Fist class experience would recommend them we will use them again Thanks

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

We would like to put on record the excellent customer service we have received relating to alarm issues with our CV20. Steve Morris kept us informed relating to the progress of the alarm system and Matty Inns worked tirelessly on getting the system fixed for us. We cannot thank them enough and thought that this recognition would be perfect for everyone to see. Steve and Matty are a credit to Kimberley Caravans and thank you both so much.

17 September 2026
Unprompted review
Rated 1 out of 5 stars

The worst service department ever they…

The worst service department ever they never do anything right, say they will do things but never do, and make a mess of your caravan I wouldn't trust them to do anything I could go on and on but I'll be here all day just keep away from them

13 September 2026
Unprompted review
Rated 5 out of 5 stars

Staff very knowledgeable and helpful

Staff very knowledgeable and helpful. Company carries an exceptional amount of stock. I would strongly recommend looking here whatever your needs.....l traveled up from Birmingham because it was the best deal I could get.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

I found all the staff that were…

I found all the staff that were involved throughout the purchase of my motorhome very helpful professional and friendly to deal with I would have no hesitation in recommending Kimberley Darlington to anyone wishing to purchase a Motorhome/Caravan

20 August 2026
Rated 5 out of 5 stars

Great service once again.

Just purchased our second motorhome from Kimberley Darlington. We were assisted in our purchase from Scott and Richard and had a comprehensive handover from , I think , Paul.
The workshop swiftly carried out some initial work to correct a few issues we found leaving us confident that future servicing or warranty issues will be dealt with with efficiency.
Thank you.

20 August 2026
Rated 5 out of 5 stars

Excellent service from Scott and the…

Excellent service from Scott and the team.

1 August 2026
Kimberley - The Caravan & Motorhome People - Darlington logo

Reply from Kimberley - The Caravan & Motorhome People - Darlington

Thank you Melody! Really glad Scott and the team looked after you so well. Hope you're enjoying your new purchase!

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Good service

31 July 2026
Kimberley - The Caravan & Motorhome People - Darlington logo

Reply from Kimberley - The Caravan & Motorhome People - Darlington

Thank you Keith! Really appreciate you taking the time to leave a review. Hope you're enjoying your new purchase!

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Great selection of motorhomes

Great selection of motorhomes on site to choose from and some good mid season savings. Found the perfect model for us and doing the deal easy and relaxed with Tom helping us.

Handover was very comprehensive and Paul did a great job and we were experts by the end of it. Would highly recommend this dealer

8 August 2026
Unprompted review
Kimberley - The Caravan & Motorhome People - Darlington logo

Reply from Kimberley - The Caravan & Motorhome People - Darlington

Thank you! Really glad Tom made the deal so easy and relaxed, and that Paul had you feeling like experts by the end of the handover. Hope you have many great trips ahead!

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Tent box purchase

I went to buy a tent box roof tent, I met Andrew who went though its workings and answered all my questions with honesty and with great knowledge of this brand. I purchased one he had one in stock and kindly reserved it for me until I could pick it up. I went today is was already on a trolly waiting for me to take it to the car for roof assembly, I did what i could do myself he then kindly got a member of staff to help me lift it onto my roof bars, he also imparted some expert knowledge on the best way to mount it and made sure i was doing it correctly. while i was completing the installation he’d removed all the packaging and took it away! He also helped with a couple of other things i’d purchased and was friendly and extremely helpful through the whole experience. I would recommend this company if you’re thinking of making a purchase.

7 August 2026
Unprompted review
Kimberley - The Caravan & Motorhome People - Darlington logo

Reply from Kimberley - The Caravan & Motorhome People - Darlington

Thank you John, what a lovely review! Really glad Andrew looked after you so well, from reserving it to helping get it mounted and even clearing the packaging away. Hope you get plenty of adventures out of the new roof tent!

Many Thanks,
The Kimberley Team

Rated 1 out of 5 stars

Bought a Adamo 754DL 72 reg from new

Bought a Adamo 754DL 72 reg from new. Nothing but problems. Bathroom door 3 year and still waiting. 3 new panels for electric beds. Numerous other things. Would never buy another Bailey. Seen more staff changes in 4 year than the dole office. Not one manager has solved our problems. Happy when there selling but don’t want to know you after that. 1 staff member Cheryl tries her best to solve problems but must be pulling her hair out with everything that is going on there

22 July 2026
Kimberley - The Caravan & Motorhome People - Darlington logo

Reply from Kimberley - The Caravan & Motorhome People - Darlington

Hi Stephen, thank you for your feedback. We've passed your comments on to the relevant team and someone will be in touch with you directly.

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Just starting on our M.H journey.Everything about the place from the…

Everything about the place from the purchase of our M.H from Tom then the handover off Paul the guys on the shop area & the servicing & repairs team Steve & Laura have been helpful throughout our dealings with them

28 July 2026
Kimberley - The Caravan & Motorhome People - Darlington logo

Reply from Kimberley - The Caravan & Motorhome People - Darlington

Thank you Mark! Really glad Tom, Paul, the shop team and Steve and Laura in servicing have all looked after you so well. Welcome to the motorhome journey, hope it's a brilliant one!

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Kimberley Caravans

Kimberley Caravans. Staff and service was very good .The hand over covered all parts of the vehicle and was very please with everything. Would definitely deal with them again .

Steve Cragg

28 July 2026
Kimberley - The Caravan & Motorhome People - Darlington logo

Reply from Kimberley - The Caravan & Motorhome People - Darlington

Thank you Steve! Really glad the handover covered everything and that you're so pleased. We'd love to welcome you back again in the future!

Many Thanks,
The Kimberley Team

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