Just purchased our second motorhome from Kimberley Darlington. We were assisted in our purchase from Scott and Richard and had a comprehensive handover from , I think , Paul. The workshop swiftly ca... See more
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We bought our Bailey Alora from Kimberley’s in September 2024 and have used it extensively since then. A number of faults have presented themselves during our travels all covered by Baileys warranty.... See more
Company replied
Very good salesman particularly when we exchanged our van for the new one. However, making telephone contact after sale has been difficult. The most helpful was folk from the Accounts dept who went o... See more
Company replied
Called to pick up our new caravan and was greeted by Paul who walked us through every aspect of the caravans controls and set up. Very thorough and questioned if we were happy at every stage of the p... See more
Company replied
Company details
- #6 of 9 best companies in Caravan Dealer
- #14 of 18 best companies in Awning supplier
- #6 of 8 best companies in Mobile home dealer
- #2 of 3 best companies in Mobile Home Supply Shop
- #8 of 10 best companies in Caravan Repair Shop
Written by the company
Kimberley – The Caravan & Motorhome People. A family-run business since the 1970s, we’re passionate about helping you find the perfect caravan or motorhome. Silver award winners in the Caravan Owner Satisfaction Awards! Proud runners-up for Caravan Dealership of the Year 2025, we have branches in the East Midlands & the North, offering 300+ motorhomes & caravans from leading brands like Swift, Bailey, Coachman, Carthago & Xplore. Why Choose Kimberley? Trusted for quality & service, 4.6★ Trustpilot rating from 1,000+ happy customers, fantastic facilities: Darlington branch: On-site café, huge awning & accessories shop, children’s play area, plus indoor & outdoor showrooms and NCC approved service centre. Nottingham branch: Outdoor showroom, awning & accessories shop, plus an NCC approved service centre. Start your adventure with Kimberley – where great journeys begin!
Contact info
West Auckland Road, DL2 2XZ, Burtree Gate, England, United Kingdom
- 01325 383333
4.5
Excellent
880 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Amazing friendly staff
Amazing friendly staff, all very knowledgable and happy to help , really happy with all the info we was given and advice along the way, hand over was smooth transaction and we were kept informed and upto date every step of the way
17 June 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you so much! Really glad the whole experience felt smooth and that you were kept in the loop throughout. Hope you're loving your new purchase!
Many Thanks,
The Kimberley Team
Helpful team
17 June 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you! Really appreciate you taking the time to leave a review. Hope everything is going well with your purchase!
Many Thanks,
The Kimberley Team
A big thank you to Richy for helping us…
A big thank you to Richy for helping us get another caravan from kimberley. Also a big thank you to all the staff who helped with the experience.
10 June 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Roger! Really glad Richy and the team looked after you so well again. Always lovely to welcome back a returning customer. Hope you love the new van!
Many Thanks,
The Kimberley Team
Good experience all round
Good experience all round. Great staff and great service.
What more do you want.
9 June 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you! Exactly what we aim for every time. Hope to see you again in the future!
Many Thanks,
The Kimberley Team
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Mike! Really glad the team looked after you so well. Hope everything is going brilliantly with your purchase!
Many Thanks,
The Kimberley Team
Everything from start to finish staff…
Everything from start to finish staff kept us informed no complaints at all
15 June 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Graham! Really glad the team kept you informed throughout and that everything went so smoothly. Hope you're enjoying your new purchase!
Many Thanks,
The Kimberley Team
Easy hand over
Very informative We were taken through all the kit and were shown how to use everything. There were a couple of small issues but these were sorted straight away. Easy handover.
19 June 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Mark! Really glad those little issues got sorted on the day and that everything was good to go. Hope you're already planning your first trip!
Many Thanks,
The Kimberley Team
What a great experience
What a great experience.
From the knowledge of the sales person, to the constant update from the sales administration team, to the very, comprehensive handover of our motorhome
19 June 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you John! Really glad the whole journey from sales through to handover felt so thorough. Hope you're loving the new motorhome!
Many Thanks,
The Kimberley Team
Kimberly helped us with the buying our…
Kimberly helped us with the buying our first motorhome
18 June 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you! A first motorhome is such an exciting step and we're really glad we could be part of it. Hope you have many brilliant adventures ahead!
Many Thanks,
The Kimberley Team
Paul was very friendly and…
Paul was very friendly and knowledgeable about the motorhome. He was really helpful and answered all our questions. We would definitely recommend Kimberley caravans.
16 June 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you! Really glad Paul made sure all your questions were answered and that you felt fully confident. Hope you're enjoying the motorhome!
Many Thanks,
The Kimberley Team
The staff were all helpful caravan…
The staff were all helpful caravan could have been cleaner
10 June 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you for the feedback! Really glad the team looked after you well and we'll pass your comments on the presentation side on to the relevant team.
Many Thanks,
The Kimberley Team
Bought an amazing MH expensive but good…
Bought an amazing MH expensive but good service and quality we had an issue at first but fixed under the 1 year warranty
31 May 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Erica! Really glad the warranty issue got sorted quickly and that you're happy with everything. Hope you're enjoying it now!
Many Thanks,
The Kimberley Team
Very helpful and very quick turnaround…
Very helpful and very quick turnaround with the new caravan
1 June 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Norman! Really glad we could get everything sorted quickly for you. Hope you're already out enjoying the new caravan!
Many Thanks,
The Kimberley Team
Extremely helpful and informative with…
Extremely helpful and informative with years of experience
13 June 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Mark! Really glad the team's experience shone through. Hope to see you again in the future!
Many Thanks,
The Kimberley Team
I purchased a motorhome in November…
I purchased a motorhome in November 2023 it had a known fault with water level sensors which they agreed to rectify post sale! After lots of promising, lies and incompetence they eventually resolved the problem in May 2026 yes May 2026.
3 June 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Hi Jef, thank you for your feedback. We're sorry to hear the process took longer than it should have. We've passed your comments on to the relevant team and someone will be in touch with you directly.Many Thanks,
The Kimberley Team
Sales man was great let us look around…
Sales man was great let us look around let come to him with questions which he knew the answers to about the van wasn’t pushing for a sale was a pleasure to deal with as was the guy who did the hand over very helpful and honest and explained everything we needed to know
1 June 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Philip! Really glad both the sales and handover experience felt so relaxed and honest. That's exactly how it should be. Hope you're enjoying your new purchase!
Many Thanks,
The Kimberley Team
Great experience buying my caravan
Great experience buying my caravan. Given time to browse and experience each caravan for sale. Non pushy sales and shop team. Handover at collection great too! Would recommend the team at Kimberley Darlington.
15 May 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Claire! Really glad the team at Darlington made it such an enjoyable experience from browsing right through to handover. Hope you have a brilliant first trip!
Many Thanks,
The Kimberley Team
good service and polite staff ie dicky…dinsdale
good service and polite staff ie dicky dinsdale a very helpfull and cheerfull operative explained things welland pushed through motorhome buisness quick
14 May 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Jeremy! Really glad Richard looked after you so well and kept things moving. Hope you're enjoying the new motorhome!
Many Thanks,
The Kimberley Team
Caravan purchase
Having decided we needed to update our caravan, we went to Kimberly as they are our local dealership with a good reputation.
The salesman Richard was extremely friendly, helpful and professional, making the purchase easy and stress free.
On the day of the handover, we were met by Paul, who, again, was extremely friendly, helpful and professional. He gave us a tour of the new caravan, giving us an in-depth tutorial on how everything worked and the do's and don'ts on the systems.
All in all, a pleasant, stress free experience from start to finish.
31 May 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Dave! Really glad Richard and Paul both made the whole experience feel so relaxed and straightforward. Hope you love every trip in the new van!
Many Thanks,
The Kimberley Team
Dealer fit accessories missing!
Dealer fit accessories missing at handover, despite been ordered at the same time as Campervan and them having over 2 months to acquire and fit prior to our collection date. We then had to return (and collect) the vehicle at our cost for fuel and time, and were without it for nearly a week. We also asked for a couple of issues we noticed to be investigated and repaired if possible while it was back at the dealer, that was only partly done even though we were assured all reported issues had been resolved.
1 May 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Hi Marcus, thank you for your feedback. We're sorry to hear this wasn't the experience we'd have wanted for you. We've passed your comments on to the relevant team and someone will be in touch with you directly.
Many Thanks,
The Kimberley Team
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