Just purchased our second motorhome from Kimberley Darlington. We were assisted in our purchase from Scott and Richard and had a comprehensive handover from , I think , Paul. The workshop swiftly ca... See more
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We bought our Bailey Alora from Kimberley’s in September 2024 and have used it extensively since then. A number of faults have presented themselves during our travels all covered by Baileys warranty.... See more
Company replied
Very good salesman particularly when we exchanged our van for the new one. However, making telephone contact after sale has been difficult. The most helpful was folk from the Accounts dept who went o... See more
Company replied
Called to pick up our new caravan and was greeted by Paul who walked us through every aspect of the caravans controls and set up. Very thorough and questioned if we were happy at every stage of the p... See more
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Company details
- #6 of 9 best companies in Caravan Dealer
- #14 of 18 best companies in Awning supplier
- #6 of 8 best companies in Mobile home dealer
- #2 of 3 best companies in Mobile Home Supply Shop
- #8 of 10 best companies in Caravan Repair Shop
Written by the company
Kimberley – The Caravan & Motorhome People. A family-run business since the 1970s, we’re passionate about helping you find the perfect caravan or motorhome. Silver award winners in the Caravan Owner Satisfaction Awards! Proud runners-up for Caravan Dealership of the Year 2025, we have branches in the East Midlands & the North, offering 300+ motorhomes & caravans from leading brands like Swift, Bailey, Coachman, Carthago & Xplore. Why Choose Kimberley? Trusted for quality & service, 4.6★ Trustpilot rating from 1,000+ happy customers, fantastic facilities: Darlington branch: On-site café, huge awning & accessories shop, children’s play area, plus indoor & outdoor showrooms and NCC approved service centre. Nottingham branch: Outdoor showroom, awning & accessories shop, plus an NCC approved service centre. Start your adventure with Kimberley – where great journeys begin!
Contact info
West Auckland Road, DL2 2XZ, Burtree Gate, England, United Kingdom
- 01325 383333
4.5
Excellent
880 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Very professional
Very professional, efficient and friendly service from start to finish
26 February 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you, Peter! Professional, friendly and efficient is exactly what we aim for, so it's brilliant to hear we hit the mark. We really appreciate you taking the time to share your experience!
Many Thanks,
The Kimberley Team
Great purchase
It was a fast and efficient sale which was explained to me every step of the way
26 February 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you for the great review, Michael! We're pleased everything was communicated clearly at every step and that the process felt straightforward. We hope you enjoy your purchase!
Many Thanks,
The Kimberley Team
Over the moon with the experience of…
Over the moon with the experience of buying a caravan can’t wait to go and stay in it service was exceptional from start to finish
16 February 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you so much, Carol! We're absolutely delighted you're over the moon with your experience — we hope your first trip in your new caravan is everything you're looking forward to. Thank you for choosing Kimberley!
Many Thanks,
The Kimberley Team
Caravan upgrade
Good personal experience at point of sale and handover of caravan. Really refreshing to receive an informative introduction to the caravan by Benson, who was very knowledgeable of the product. Would recommend Kimberleys over other dealers from experience.
21 February 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you for the kind words, Paul! We're delighted Benson was able to give you such an informative handover — we're very proud of the product knowledge across our team. We really appreciate the recommendation and hope you enjoy every trip!
Many Thanks,
The Kimberley Team
Very professional and courteous team
25 February 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Peter, thank you for the kind words. It’s great to hear you found the team professional and courteous throughout your visit. We really appreciate your feedback and hope we can help again in the future.
Many Thanks,
The Kimberley Team
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Christopher, thank you for the great feedback. It’s brilliant to hear Richard and the team delivered such fantastic service for you. We really appreciate your support and hope you enjoy many happy adventures ahead.
Many Thanks,
The Kimberley Team
5 Star Kimberly Caravans
Simply a five star rating again had a little issue Richard came out to my Caravan and sorted the problem out.
I cannot fault the Service I have received since buying a new Caravan from Kimberly Caravans
14 February 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
William, It’s great to hear Richard was able to come out and get the issue sorted quickly for you. We really appreciate your kind words and are always here to help whenever you need us.
Many Thanks,
The Kimberley Team
We have recently bought a…
We have recently bought a brand-newCoachman caravan. Kimberley went out of their way to help and support us through the planning stage of our new caravan we ordered it in October and it arrived at the end of January. We had a guided tour round the new caravan which we found very helpful They also had arranged to take the new caravan onto its new pitch which made things very convenient for us. We will be starting on the 1st of March to stay in our new Caravan and look forward to many years of caravanning thank you Kimberly for all your help
28 January 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Mrs Pyle, thank you for sharing such lovely feedback. It’s wonderful to hear the team supported you through the planning and ordering of your new Coachman, and that everything from the guided tour to delivering it onto your pitch made things easier for you. We hope you have a fantastic first stay in March and many happy years of caravanning ahead.
Many Thanks,
The Kimberley Team
Very professional and friendly
Very professional and friendly service, coupled with an excellent handover
28 January 2026
Best place to go
Great, Honest, Friendly experience received throughout our quest to find our new to us caravan , Andy , Scott , and Benson are Totally outstanding and helped us find the one.
Many Thanks all at Kimberley’s Darlo ,,,
Chris & Tina
30 January 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Chris and Tina, thank you for the fantastic feedback. It’s great to hear Andy, Scott, and Benson supported you so well and helped you find the right caravan for you. We really appreciate the kind words and hope you enjoy many happy adventures ahead.
Many Thanks,
The Kimberley Team
Happy customer chrus pannett
Staff very helpfull ,Benson a Gentleman as allways, bought our first motorhome of you 6yrs ago and we thought we would go and take a look at what you had in ,and found our new motorhome, we part ex our old one all sorted in a week many thanks
5 February 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Christine, thank you for the lovely feedback and for coming back to Kimberley again. It’s great to hear Benson looked after you as always and that everything from part exchange to finding your new motorhome was sorted so smoothly. We really appreciate your continued trust and wish you many happy adventures ahead.
Many Thanks,
The Kimberley Team
Collecting my new caravan
On arrival to collect my new caravan, Benson, made me feel very welcome to Kimberley caravans, explaining the process, we then carried out a walk through of all the van aspects with gas/water hooked up we covered the external points of the van first with particular attention payed to the ALKO A'frame connection to the car. The internal features were also thoroughly explained with a functional checks of van heating and water systems, including all appliances.
All in all a very good experience, I can't help but recommend Kimberley caravans with a huge shout out to the staff.
5 February 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Al, thank you for taking the time to share such detailed feedback. It’s great to hear Benson made you feel welcome and talked you through everything clearly, from the external setup to the internal systems and appliances. We really appreciate the recommendation and hope you enjoy every trip in your new caravan.
Many Thanks,
The Kimberley Team
A really positive experience from start…
A really positive experience from start to finish from the purchase of our caravan with Andy Smith through to our collection and handover with Benson Adams. Also a thanks to the admin team for answering my queries. A big thank you!
Deb & Alan Pearson
31 January 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Deb and Alan, thank you both for the lovely feedback. It’s great to hear Andy and Benson made the whole journey from purchase through to handover such a positive experience, and that our admin team were able to help along the way. We really appreciate the kind words and wish you many happy adventures in your caravan.
Many Thanks,
The Kimberley Team
Motorhome handover
Our handover was very informative, & time taken to explain both the habitation & engine areas of the Motorhome.
Very impressed with the overall service & customer support, with friendly, professional staff, would recommend to any potential buyers .
30 January 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Anne, thank you for sharing this feedback. It’s great to hear the handover was informative, with everything clearly explained across both the habitation and engine areas, and that the overall service left such a strong impression. We really appreciate the recommendation and hope you enjoy every journey in your motorhome.
Many Thanks,
The Kimberley Team
Don't care
A follow up on my motorhome purchase
After taking it back 5 times , last time being 25/10/25 I finally got to pick my motorhome up 3 months later, hopefully repaired on 24/01/26.was told that the motorhome would be valeted and ready to take away.upon arrival and entering the motorhome I can only describe it as if a burglar had been in, what a mess, outside with black streaks down it, inside with everything flung on the bed , just an utter disgrace.i drove it away, fuming, no diesel in the tank to get me home, air warning light came on as soon as I hit the motorway, 5 miles down the road the adblue light came on.took 3 hours to clean it inside and out and put air in the tyre and adblue in it.honrstly this company either doesn't care once the sale is done, are just lazy or incompetent.aftersales is non existent, no follow through or anything...3 months they had it, 3 months warranty wasted on it doing nothing.avoid this company at all costs.disgraceful
24 January 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you for taking the time to leave this feedback. We’re sorry to hear you feel this way and appreciate you raising your concerns with us. This will be passed on to our management team and we will be in touch as soon as we have had the opportunity to look into it.
Many Thanks,
The Kimberley Team
Our caravan buying experience with Kimberley
Our caravan buying experience with Kimberley was very pleasant with a special mention to Richard in Sales and Benson for a very comprehensive & enjoyable handover.
24 January 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Russell, thank you for sharing your experience. It’s great to hear your caravan purchase was so pleasant, with Richard guiding you through the sale and Benson delivering such a comprehensive and enjoyable handover. We hope you have many fantastic trips ahead in your caravan.
Many Thanks,
The Kimberley Team
Benson was very pleasant and polite and…
Benson was very pleasant and polite and very clear when showing us around our new caravan
24 January 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Catherine, thank you for sharing your feedback. It’s great to hear Benson was pleasant, polite, and clear when showing you around your new caravan, helping make everything easy to understand. We hope you enjoy many happy adventures ahead.
Many Thanks,
The Kimberley Team
Very knowledgeable
Very knowledgeable, very very friendly.
Thoroughly enjoyable experience Benson was very knowledgeable and answered any question we asked most friendly. he even fitted my help Milenco feet can’t ask for anything more.
23 January 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
William, thank you for the great feedback. It’s brilliant to hear Benson made the experience so enjoyable, answered everything clearly, and even helped fit the feet for you. We’ll be sure to pass your kind words on and hope you enjoy many happy trips ahead.
Many Thanks,
The Kimberley Team
Great service in a difficult situation.
Great service from Richard in the service department.
I had a problem whilst on holiday in Spain with our caravan,, he helped me diagnose the problem over the phone and then on my return arranged to fix it. We like the new changes to the service department too.
Kimberely's service has improved immensely over the last twelve months. Well done.
9 January 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Paul, thank you for taking the time to share this feedback. It’s great to hear Richard was able to support you while you were away in Spain and then get everything sorted on your return. We’re really pleased the improvements in our service department are being felt and appreciated.
Many Thanks,
The Kimberley Team
Excellent Handover
Excellent, professional handover by Benson. Very knowledgeable and thorough.
17 January 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Simon, it’s great to hear Benson’s handover was clear, professional and thorough. We’re really pleased you felt well looked after.
Many Thanks,
The Kimberley Team
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