The sheets arrived quite quickly and were a more generous size than the one originally supplied with the basket, so can be tucked in better. We accept that such items should always be washed before us... See more
Company replied
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See what reviewers are saying
Good quality moses basket at a great price. Delivery was very fast. My only critique would be your website is very buggy. The 10% off welcome discount popup keeps appearing, reset password didnt w... See more
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Ordered a beautiful moses basket. Unfortunately it came with a stain. Unsure how it happened. Contacted kinder valley. They were happy to send replacement covers free of charge and was kind enough to... See more
Company replied
Some screw holes in the Moses basket rocker I received were not aligned, so I emailed a photo and received a reply immediately with apologies and a commitment to replace the parts straight away. I rec... See more
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Company details
Written by the company
Kinder Valley are an independent company which specialise in Pregnancy, Baby and Toddler products for all nurseries and homes. With over 30 years experience in nursery products we have an amazing team of designers and manufacturers who are dedicated to producing the highest quality products at the best price. Our range includes Moses Baskets, Moses Basket Stands, Cots, Cotbeds, Toddler Beds, Nursing Pillows and many more. All our products are designed in the UK, local to Birmingham. We have rigorous testing procedures on all our products to ensure they conform to British Standards, one of the highest standards in the world.
Contact info
Birmingham, United Kingdom
- kinder-valley.com
3.6
Average
241 reviews
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Replied to 50% of negative reviews
Typically replies within 2 weeks
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Nursery items
The items (Moses basket, blankets, other nursery items - I can't actually remember and don't have a confirmation email to check back on) arrived within around a week. Everything was there and good quality. So that was great!!
There was literally 0 communication though. No email confirmation or delivery details, so that was a bit unnerving, especially if we weren't sure if there was going to be a delay and potentially baby arriving before the stuff, which would have obviously meant that we'd have to place an order with someone else out of necessity...
Emailed them to ask for a confirmation for the order and never heard anything either.
26 June 2023
Reply from kinder-valley.com
Hi, Thank you for your review. We apologise for this matter. Our Website is currently under construction and we have experienced issues with confirmation emails being sent out , which we apologise for. With the tracking number this should have been provided by the courier directly as soon as the item is out for delivery. Currently our process time is 3-5 working days delivery times. We will look into this directly with the courier to ensure no further issues occur.
We extremely apologise for any inconvenience caused by this matter. Kind Regards, Kinder Valley
Ordered 3 items and had issues with 2…
Ordered 3 items and had issues with 2 of them. Customer service were quickly to respond to my emails and a DPD collection was arranged at no cost.
I ordered the Moses basket fitted sheets which were different dimensions to the ones advertised on the site - 5cm difference. This meant that the mattress (bought also from Kinder Valley) curled up significantly.
Second issue was that I was sent the wrong mattress. I had paid slightly extra for an upgraded mattress but was sent the cheaper one. Easily done. I decided just to return rather than exchange as I didn’t want to risk any more issues arising when I needed the item so quickly.
For the sake of saving a few pounds, I wouldn’t buy from this site again. I ordered the equivalent items from John Lewis which are far better quality and are the correct sizes.
Although these issues were dealt with by customer service, no apology was issued which left me further disappointed.
21 June 2023
Reply from kinder-valley.com
Hi, Thank you for your honest review. Our team is currently looking into the matter for you. We extremely apologise for the invoceniance this may have caused. Our team works hard to ensure all customer service issues and queries are dealt as quickly as possible. For us the customer comes first. Hope you can give us another chance in the future. Kind Regards, Kinder Valley
Reply from kinder-valley.com
Hi, Thank you for your 5 star review! Kind Regards, Kinder Valley.
Moses Basket
Ordered a moses basket and stand and it was delivered within 48 hours.
Excellent service!
The stand was very easy to assemble and no issues.
The only disappointment was that the mattress in the moses basket is not really fit for purpose and very flimsy. Not a huge issue since I have ordered a more substantial mattress for the basket due shortly.
Excellent value for money the moses basket and stand and would recommend!
5 July 2023
Unprompted review
Reply from kinder-valley.com
Hi,
Thank you for your review! We are happy to hear that you enjoy our products! We will inform our design team regarding the feedback on our mattresses. Kind Regards, Kinder Valley
Reply from kinder-valley.com
Hi, Thank you for your 5 star review! Kind Regards, Kinder Valley.
Reply from kinder-valley.com
Hi, Thank you for your 5 star review! Kind Regards, Kinder Valley
Moses basket and stand
Brilliant little Moses basket and stand. Very well made, easy to assemble and excellent value for money. I can recommend it.
23 April 2023
Reply from kinder-valley.com
Hi, Thank you for your 5 star review! It's great to hear that you are happy and pleased with out products! Kind Regards, Kinder Valley
Absolutely brilliant
It was easy to order and it arrived speedily. My Granddaughter is over the moon with it.
12 April 2023
Reply from kinder-valley.com
Hi, We are happy to hear that you have enjoyed our service and product! Kind Regards, Kinder Valley
I did not receive the item
I did not receive the item, nor did I receive confirmation emails or dispatch notices.
I am also still awaiting my refund after not receiving the item. The order was placed 12th April!! Not good enough.
12 April 2023
Reply from kinder-valley.com
Hi, We are sorry to hear that the delivery has not taken place. I can see on the system that the order has been dispatched on the 19th of April with Parcel Force. We currently operate on 3-5 working days process time. We can only apologise for the delay in your order and can see that the item has now been refunded. Kind Regards, Kinder Valley.
The bed was amazing but the delivery…
The bed was amazing but the delivery service left a lot to be desired, no emails no information from Tuffnels about dates times or anything, they informed me it was up to you to advise of dates and times, but their website states they let you know
15 March 2023
Reply from kinder-valley.com
Hi, Thank you for your review and feedback. Your review will be used as feedback to the management team regarding our current delivery service. We will ensure this will be improved.Kind Regards, Kinder Valley
Good Service full stop.
17 March 2023
Reply from kinder-valley.com
Hi, Thank you for the 5 star review! We are happy to hear that you enjoy our service! Kind Regards, Kinder Valley
yes the bed is great,just one thing one…
yes the bed is great,just one thing one of the presstuds on quilt cover dont work ,but overall its okay
14 March 2023
Reply from kinder-valley.com
Hi, Thank You for your 5 star review! Please contact our Customer Service Team who will be able to look into this for you. Kinder Valley
Fantastic customer service and speedy…
Fantastic customer service and speedy delivery.
Thank you
15 March 2023
Reply from kinder-valley.com
Hi, Thank you for your review. We are happy to hear that you are happy with our Customer Service! We aim to deliver our items within 3-5 working days. Kinder Valley
Fantastic customer service very helpful
7 March 2023
Reply from kinder-valley.com
Hi, Thank you for your review. We are happy to hear that you are happy with our Customer Service! Kinder Valley
Did not get the estimated date of…
Did not get the estimated date of arrival but the product was good!
17 February 2023
Reply from kinder-valley.com
Hi, Thank you for your review. We aim to process our orders within 3-5 working days. We apologise for the delay caused. Kinder Valley
Fantastic Customer Service
There was a defect with the moses basket I ordered and the customer service I received from Nina was outstanding. I received quick and thorough responses to my queries and she helped to resolve my issue to my satisfaction. I highly reccommend Kinder Valley. Thank you.
8 February 2023
Reply from kinder-valley.com
Hi, Thank You for all your kind words regarding our Customer Service Team! We take pride in our Customer Service team who work hard to ensure all customers inquires are dealt with accordingly. Your feedback will be passed over to our team member, Kind Regards, Kinder Valley
Very helpful staff
6 February 2023
Reply from kinder-valley.com
Hi, We are happy to hear that you are happy with our Customer Service Team! Your feedback is much appreciated, Kind Regards, Kinder Valley
Awful
Awful! Ordered a bed. Never arrived and customer service has been terrible. Would not recommend at all
14 February 2023
Unprompted review
Reply from kinder-valley.com
Hi, We are sorry to hear that your order has not been delivered yet. Please email sales@kinder-Valley.com- Our Customer Service team will be able to assist you with your order. Kind Regards, Kinder Valley.
Ordered on the 23rd January and never…
Ordered on the 23rd January and never heard anything. Had to chase twice before receiving order confirmation. Still haven’t received my order on 9 Febuary and the baby was born this morning. Huge disappointment!
30 January 2023
Reply from kinder-valley.com
Hi, We are sorry to hear that your order has not been delivered yet. Please email Sales@kinder-Valley.com Our team will be able to chase this up with the courier and dispatch a replacement for you as soon as possible. Kind Regards, Kinder Valley
Moses basket mattress
Fits our kinder valley Moses basket perfectly. Delivered on time, happy with my purchase
3 January 2023
Reply from kinder-valley.com
Hi, Thank you for your 5 star review! We are happy to hear that you are pleased with our service. Kind Regards, Kinder Valley
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