Kinetico UK Limited Reviews 

546
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 237 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely knowledgeable and polite staff who always arrive on time and explain everything clearly during home visits. People also deeply appreciate the efficient service and reliable water softeners that maintain great water quality while operating very quietly. However, some customers also noted occasional issues regarding equipment durability and the initial sales process. A few reviewers experienced unexpected leaks or felt that their units failed sooner than expected under normal domestic conditions. Some buyers found communication during purchases less than helpful when seeking clear details and professional support.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, extensive product knowledge, and... See more

Service

Customers had positive experiences with service, consistently highlighting punctual, polite, and highly... See more

Product

People report positive experiences with product, noting that their machines are very efficient in their salt... See more

Customer service

Clients share positive opinions on customer service, highlighting that advisors are knowledgeable, polite,... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing mixed experiences with device durability and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From my phone call today to report our fault, the young lady on the phone was very understanding and called me back after naking arrangements for Charlie to come out today. Charlie was brillian... See more

Rated 5 out of 5 stars

Reece has been to do the annual service on my water softener today. As last year, he texted early this morning to give an estimated time of arrival, he was punctual and very polite during his visit.... See more

Rated 5 out of 5 stars

I had tremendous water pressure issues at our house. Due to Charlie’s attention to details, we managed to get our water pressure back. Charlie has been extremely well behaved, great listening skil... See more

Rated 5 out of 5 stars

I have Kinetico Softeners and Reverse Osmosis both at home and business and it's all great kit. I own a speciality coffee shop in London, so water treatment is super important. Very stable and confi... See more


Company details

  1. Water softening equipment supplier
  2. also in
  3. Water Filter Supplier

Written by the company

Kinetico is a world-leading manufacturer of high quality domestic and commercial water softeners. We invented the non-electric, twin tank water softener and continue to lead the world today. Our water treatment units have been installed at Buckingham Palace, Savoy hotel, NHS hospitals, Thames Water as well as thousands of homes around the country.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

546 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(546)

240 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service

Very nice gentleman. Did a good job . Fast and reliable

24 July 2026
Unprompted review
Rated 5 out of 5 stars

We booked a service on an almost 30…

We booked a service on an almost 30 year old unit. Reece came along; called with an ETA in advance. Was polite, respectful, courteous and professional. Explained in detail and answered all our questions. He is due to come back to install a more modern unit. He arranged this during the visit. Very satisfied all round thus far.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service carried out today on…

Excellent service carried out today on my water softener by Charlie and Ryan. Very professional, amiable, knowledgeable and explained everything to me. Left everything spotless. Great job and would highly recommend.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Great professional service

Great professional service, detailed. Job done perfectly, space tied up and cleaned after work!
Great timing and super polite, supportive with my many extra questions. Much appreciated!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Kinetico water filter and softener service

we had our water filter and softner serviced today by Charlie.
we are very pleased, Charlie was very knowledgeable,informative and very polite.
we will highly recommend Kinetico and Charlie to our friends and neighbours.
big Thank You Charlie!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Josh!

Josh carried out the service filter professionally and efficiently. He was punctual, friendly, and clearly knew what he was doing. He explained everything clearly, worked neatly, and completed the job to a very high standard. Excellent customer service from start to finish. I would highly recommend Josh and wouldn’t hesitate to use his services again. Thank you!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Had Josh visit our store today

Had Josh visit our store today. He was very patient with me in explaining concepts over and over so I was able to relay it to my boss.

Should be praised for his patience and attitude

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Stewart and Josh

Stewart and Josh was amazing. They made the service easy and quick.
They were very cooperative and absolutely accommodate to our busy environment and did not interrupt the customers service.
Thank you for the great job

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Transferred to Kinetico after my…

Transferred to Kinetico after my previous service provider Permutit could no longer be in business, some 3 years ago. All has been excellent, with great service on annual conveniently pre arranged appointments. Would give a big recommendation to Kinetico for their professional approach by competent technicians.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Charlie did a great job

Charlie did a great job, worked quickly, came on time. Found the right tap for the job. I would revommend his work and he was very courteous too.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Reece arrived to service my softener…

Reece arrived to service my softener today (monarch) polite and on time . first time it’s been serviced since installed by others 5 years ago . he was very informative and advised on an upgrade to our pipe work which i will have done by my own plumber .very satisfied with the service. Prices could be a bit more competitive

13 July 2026
Unprompted review

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