From my phone call today to report our fault, the young lady on the phone was very understanding and called me back after naking arrangements for Charlie to come out today. Charlie was brillian... See more
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Kinetico is a world-leading manufacturer of high quality domestic and commercial water softeners. We invented the non-electric, twin tank water softener and continue to lead the world today. Our water treatment units have been installed at Buckingham Palace, Savoy hotel, NHS hospitals, Thames Water as well as thousands of homes around the country.
Contact info
Bridge House, Chandlers Way, Park Gate Business Centre,, SO31 1FQ, Southampton, United Kingdom
- 0800 056 8686
- info@kinetico.co.uk
- kinetico.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 24 hours
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Charlie attended to repair and service
Charlie attended to repair and service. Great service pleasant lad
We booked a service on an almost 30…
We booked a service on an almost 30 year old unit. Reece came along; called with an ETA in advance. Was polite, respectful, courteous and professional. Explained in detail and answered all our questions. He is due to come back to install a more modern unit. He arranged this during the visit. Very satisfied all round thus far.
Absolute amazing attention to detail
Absolute amazing attention to detail, nothing was too much trouble
Excellent service carried out today on…
Excellent service carried out today on my water softener by Charlie and Ryan. Very professional, amiable, knowledgeable and explained everything to me. Left everything spotless. Great job and would highly recommend.
Great professional service
Great professional service, detailed. Job done perfectly, space tied up and cleaned after work!
Great timing and super polite, supportive with my many extra questions. Much appreciated!
Alex came out and he was amazing!!!!!!!
Kinetico water filter and softener service
we had our water filter and softner serviced today by Charlie.
we are very pleased, Charlie was very knowledgeable,informative and very polite.
we will highly recommend Kinetico and Charlie to our friends and neighbours.
big Thank You Charlie!
Excellent Service from Josh!
Josh carried out the service filter professionally and efficiently. He was punctual, friendly, and clearly knew what he was doing. He explained everything clearly, worked neatly, and completed the job to a very high standard. Excellent customer service from start to finish. I would highly recommend Josh and wouldn’t hesitate to use his services again. Thank you!
Had Josh visit our store today
Had Josh visit our store today. He was very patient with me in explaining concepts over and over so I was able to relay it to my boss.
Should be praised for his patience and attitude
Stewart and Josh
Stewart and Josh was amazing. They made the service easy and quick.
They were very cooperative and absolutely accommodate to our busy environment and did not interrupt the customers service.
Thank you for the great job
Transferred to Kinetico after my…
Transferred to Kinetico after my previous service provider Permutit could no longer be in business, some 3 years ago. All has been excellent, with great service on annual conveniently pre arranged appointments. Would give a big recommendation to Kinetico for their professional approach by competent technicians.
I have just had my Softener serviced by…
I have just had my Softener serviced by Charlie.
Very professional and friendly did a great job, Also he offered some helpful advice for future care of the unit thanks.
Charlie came to service our water…
Charlie came to service our water softener and did an excellent job. He was knowledgeable and helpful in equal measure. Can’t recommend him enough.
Thomas Morgans installed our new water…
Thomas Morgans installed our new water softener today. One of the most diligent guys I have ever met, communicative and reliable. Would recommend Kinetico and Thomas’ services 100% - Thank you
Charlie did a great job
Charlie did a great job, worked quickly, came on time. Found the right tap for the job. I would revommend his work and he was very courteous too.
Reece was excellent
Reece was excellent, very helpful with guidance on replacing our 20 year old water softener.
Josh was brilliant and very helpful
Josh was brilliant and very helpful
Reece arrived to service my softener…
Reece arrived to service my softener today (monarch) polite and on time . first time it’s been serviced since installed by others 5 years ago . he was very informative and advised on an upgrade to our pipe work which i will have done by my own plumber .very satisfied with the service. Prices could be a bit more competitive
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