Kingmaker 

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Rated 1 out of 5 stars

The terms and condition state that withdrawals are processed within 3 business days. The time has passed and the withdrawal is still pending. Support is stalling, not giving concrete timeline. Might... See more

Rated 1 out of 5 stars

The most stupid fake casino.They control everything.They stole more than 500 euros from me and they pushed me to lose withfake results.They didnt even gave me my cashback WARNING STAY AWAY FROM THE... See more

Rated 1 out of 5 stars

site is literally not paying won rounds, tryied to communicate with support both sites, kingmaker and provider. Kingmaker always making problems, not even trying to help you. Definietly not rec... See more

Company replied

Rated 2 out of 5 stars

***Update- I finally received my withdrawal after contacting the company many times. I only increased their rating to 2 stars because of their response to this review. Yes, I am your customer. N... See more

Company replied

Company details

  1. Online Casino or Bookmaker

Written by the company

Reign supreme with high roller royalties!


Contact info

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Rated 1 out of 5 stars

Never trust this online casino platform…

Never trust this online casino platform or you will get frustrated and stress along with the unprofessional support that is always tells you the same thing and not giving answers to any issues specially on your withdrawal. Im Not gonna specify and its for you to find out if you are ready to give them parts of your money deposited to them. But humanitary advice. Never try to play on this platform!!!

27 December 2024
Unprompted review
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Reply from Kingmaker

Hi @Frederick Valiente,

We've requested some information about your account on our platform so we can investigate the problems you've encountered. Please provide them so we can sort this out asap.

Best regards,
Kingmaker Team

Rated 1 out of 5 stars

Bonus debauchery

Kingmaker is a joke every time you try to use a promotional bonus it does not work so have to go to live chat every time last week 1 1/2 hours for them to tell me the bonus had expired and was kicked from the chat queue three times had to go back to #80 or so and start again . Today I used the new year bonus which is valid for 5 uses in 24 hours. It actually worked for the first deposit lost that money made another deposit no bonus added it’s says it will happen automatically back to live chat kicked from the queue three times already spoke to the man told me was going to be over an hour for an answer I mean wtf been two hours no answer kicked from queue twice again I’m over them closing my account .. update after dealing with four different people in chat and some fifteen hours later they managed to sort it out . 15 hours 😳. Every now and then this type of thing has happened to me at other casinos so I contact chat they usually say just give me a minute to check that and within five minutes they are back and usually say I have manually added that on for you enjoy 5 mins not fifteen hours it was like they were trying to make me give up on the bonus or run it out of time only valid for 24 hours . Proceeded to get reamed by the pokies for the next half hour and immediately contacted support to close my account

1 January 2025
Unprompted review
Rated 1 out of 5 stars

11 working days and i have not receive…

11 working days and i have not receive my money yet. No connection with the financial department ,the live chat says the same things over and over again as the support@kingmaker as well.
Absolutely non trusted casino site

Refresh :

Answer to kingmaker

You say the same things alla the time. I have sent many mails but nothing happened.
You close my account for no reason
I AM WAITING 15 DAYS TO GET MY MONEY AND YOU HAVE THE AUDACITY TO ANSWER ME LIKE THAT?

3 December 2024
Unprompted review
Kingmaker logo

Reply from Kingmaker

Hi Nikos rallis,

Thank you for taking your time to provide the review. We truly appreciate your feedback.

Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.

Withdrawals can sometimes take a little bit more time, depending on which method you chose, but we assure you they will come.

We kindly invite you to contact our support team via our second email complaints@kingmaker.com. Please provide our support team with your account details and so we could review the details of the case.

Sincerely,
Kingmaker Team
____
Edit: Monday, 23rd of December

Hi Nikos rallis,

We've send a information request here on Trustpilot. Please send your account details on Kingmaker.com (email & username) so we can look into the issues and solve them as soon as possible.

Kind regards,
Kingmaker Team

Rated 1 out of 5 stars

5 business days later & still no processing of withdrawal

Put through x3 max withdrawals early morning on Thursday 21/11
It’s now the 28/11 and nothing has been processed.. this has been 5 full business days yet nothing???
Emailed support and live chat and I get told the same thing everytime have a little bit more patience.
However it clearly says 3 days
They aren’t willing to chase it up as it isn’t in their own department?

More support needed, will update if/when paid out….

1/5 stars atm

21 November 2024
Unprompted review
Kingmaker logo

Reply from Kingmaker

Hi Josh Johnstone,

Thank you for taking your time to provide the review. We truly appreciate your feedback.

Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.

Withdrawals can sometimes take a little bit more time, depending on which method you chose, but we assure you they will come.

We kindly invite you to contact our support team via our second email complaints@kingmaker.com. Please provide our support team with your account details and so we could review the details of the case.

Sincerely,
Kingmaker Team

Rated 2 out of 5 stars

No one resolve this issue. Uncool

I am going to keep writing down that I am not getting my funds and it been 4th day.

I already e mailed complaint dept, twice now. This isn't looking good. Other casino I got took them two days whilst this still ongoing and it hasn't deposit my winning money in account.

For this I have two stars again.

25 November 2024
Unprompted review
Kingmaker logo

Reply from Kingmaker

Dear Emily Fulford,

Thank you for taking your time to provide the review. We truly appreciate your feedback.

Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.

Withdrawals can sometimes take a little bit more time, depending on which method you chose, but we assure you they will come.

We kindly invite you to contact our support team via our second email complaints@kingmaker.com. Please provide our support team with your account details and so we could review the details of the case.

Sincerely,
Kingmaker Team

Rated 5 out of 5 stars

Well done very good

11 November 2024
Unprompted review
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Reply from Kingmaker

Hi Armanto,

Thank you for your review! It means a lot to us!

Kind regards,
Kingmaker Team

Rated 5 out of 5 stars

Very gut casino

Very gut casino

15 November 2024
Unprompted review
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Reply from Kingmaker

Hi ANTONIO,

Thank you for your review! We're glad you enjoy our platform!

Kind regards,
Kingmaker Team

Rated 4 out of 5 stars

easy use and happy experience

easy use and happy experience

17 October 2024
Unprompted review
Kingmaker logo

Reply from Kingmaker

Hi janina,

Thank you for your review! We're glad you enjoy our platform!

Kind regards,
Kingmaker Team

Rated 3 out of 5 stars

I Lost every penny

16 October 2024
Unprompted review
Kingmaker logo

Reply from Kingmaker

Hi Carina Tuominen,

We're sorry to hear this, as it's our top priority to provide the best customer experience on our platform.

Kind regards,
Kingmaker Team

Rated 5 out of 5 stars

Best casino in my top 5

Best casino in my top 5 ! Customer service always ready to help , withdrawals are quick and easy plus I had some good wins lol !

19 October 2024
Unprompted review
Kingmaker logo

Reply from Kingmaker

Hi stefanos Kokkinidis,

Wow, that's great to hear! Thank you for taking the time to write us your review! We really appreciate it and we're glad you enjoy our platform

Kind regards,
Kingmaker Team

Rated 5 out of 5 stars

Great overall experience

Great overall experience; easy deposit with plenty of options and fast cashout. Good selection of games and rewarding bonuses / campaigns

28 September 2024
Unprompted review
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Reply from Kingmaker

Hi aleksi,

Thank you for taking the time to write us your review! We really appreciate it and we're glad you enjoy our platform

Kind regards,
Kingmaker Team

Rated 2 out of 5 stars

Withdrawal problem

I am very disappointed.In their terms i read that a withdrawal request takes 1-3 working days to completed.I have made a withdrawal request 12 days ago and till now nothing happens.I spoke with live chat everyday i explain that i have health issues and they told me the same thing to be patient.I m starting to think that i will not get my withdrawal.Although the casino is very good with thousands options to play slots and good offers .I hope that i will get my withdrawal but at this time the delay is too much.

3 November 2024
Unprompted review
Kingmaker logo

Reply from Kingmaker

Dear ΒΑΣΙΛΗΣ ΣΚΟΔΡΑΣ,

Thank you for taking your time to provide the review. We truly appreciate your feedback.

Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.

We kindly invite you to contact our support team via our second email: complaints@kingmaker.com and we'll make sure to sort out your issue asap!

Please provide our support team with your account details and so we could review the details of the case.

Sincerely,
Kingmaker Team.

Rated 1 out of 5 stars

Dirty service kind of scamm

Dirty service kind of scamming
No cm service
They tell me I have to wait because I’m vip client I deposited 4 times I’m waiting 5 hours now to get my bonus or even answer

10 November 2024
Unprompted review
Kingmaker logo

Reply from Kingmaker

Dear Consumer,

Thank you for taking your time to provide the review. We truly appreciate your feedback.

Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.

We kindly invite you to contact our support team via our second email complaints@kingmaker.com

Please provide our support team with your account details and so we could review the details of the case.

Sincerely,
Kingmaker team.

Rated 5 out of 5 stars

worth Buying it!

Hit my first big win last night, €300! Love the selection here and looking forward to more winning spins. Cheers to Kingmaker for the great experience.

27 October 2024
Kingmaker logo

Reply from Kingmaker

Hi Antonio james,

Congrats on your wins and cheers to many more! Thank you for your review!

Best regards,
Kingmaker Team

Rated 5 out of 5 stars

Satisfied!

I don not understand what these other people are complaining about, I have not had any bad experience. If you r in doubt give kingmaker a try yourself fun place to play.

25 October 2024
Kingmaker logo

Reply from Kingmaker

Hi Donald Borous,

Thank you so much for your review! It helps us a lot!

Warm regards,
Kingmaker Team

Rated 1 out of 5 stars

Avoid at all costs - save yourself money

An AU based review.

I would give 0 stars if I could.

After winning thousands I reported gambling struggles. They offered me the following - close my account and refund my last deposit and they take all the winnings. This is their attempt at up holding safe gambling on their site. The account was currently several thousands up. They refused to put a block to stop me gambling further. They did this to promote unsafe gambling as that's what they want. They then closed my account and have taken the money on there. They also cancelled the pending withdrawal once the account was closed and will likely take this money from the account to keep.

Kingmaker and KNGpartners are crooks - I'm reporting them all to the relevant government sites and to their licence holder. They should not being operating. They are promoting GamCare on their site. A British website and institution that they are not registered with nor are they legally allowed to operate in the U.K.

They operate illegally in several countries and promote that they can take customers from countries they're legally not allowed to operate in. The get out clause they have is their dystopian T&C's which state it's the users responsibility to not have gambling issues or to check the legality of gambling in their countries.

I have now started the process of recouping the deposits and funds back through my bank in a chargeback procedure.

They limit and restrict withdrawals. They delay pay outs all in an attempt to not pay winnings. They have a director based in Melbourne, Australia who I will be reporting to local police and government sites.

DO NOT USE THIS SITE.

18 October 2024
Unprompted review
Kingmaker logo

Reply from Kingmaker

Dear JA,

Thank you for taking your time to provide the review. We truly appreciate your feedback.

Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.

We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case.

Sincerely,
Kingmaker Team

Rated 1 out of 5 stars

Tried to access Microgaming games…

Tried to access Microgaming games several times kept getting an error message . Customer support said use chrome ( I was) clear cache and cookies ( I did) and that was it. Have given up .
I contacted customer support who told me “ the site I am trying to access is not available in Australia” but the casino however allowed me to join and play in Australian dollars! I have no idea what is meant by “another site” it’s normally all the same I have never experienced this and I have been playing online for ten years or more .

24 October 2024
Unprompted review
Kingmaker logo

Reply from Kingmaker

Hi @Vanessa,

We’re sorry to hear you had issues on our platform, please accept our apologies.

Please contact our support team via live chat or email and ask them specifically to help you access these games, and our team will make make sure to solve this matter asap.

Best regards,
Kingmaker Team

Rated 1 out of 5 stars

Hey guys

Hey guys
Normally i don’t Write a Review or somehting Like That

But DO NOT GAMBLE Here
They are frauds
They wait 3 days until they proceed with your withdraw and only 500 Euro every 4 days can we withddawd
They are frauds and Never withdraw
Never Play here

20 October 2024
Unprompted review
Kingmaker logo

Reply from Kingmaker

Hi @Adrian Bauer,

We're sorry you had a bad experience on our platform. Withdrawals can take a while sometimes, depending on the method you chose, so please bare with us.

In case your withdrawals wasn't approved yet or you've encountered any other issues, please contact our support team via our live chat on the website or via email: support@kingmaker.com and we'll make sure to solve everything as soon as possible.

Sincerely,
Kingmaker Team

Rated 5 out of 5 stars

Great gaming platform

I love this site so much! It’s the best Great gaming platform I’ve ever played. Helpful customer service and never had a problem with withdrawals. I’ve used quite a few different sites and this is the best one so far. I can be painful asking when any withdrawal will come but it always comes soon enough. Can’t say a bad word about this site. Recommend highly.

19 October 2024
Unprompted review
Kingmaker logo

Reply from Kingmaker

Hi @Luke Gerard,

Thank you for such an elaborate review and good luck with your winnings!

Best regards,
Kingmaker Team

Rated 1 out of 5 stars

SCAMMERS

Well, my story is as follows. At the beginning of August I opened an account at this particular casino. I made a deposit without asking for any document or anything else. The deposit was in the order of 30 euro. I gambled that money and lost it. The first deposit was made with Skrill.Then I made a second deposit, this time with Revolut Because in skrill I don't had money in my account.Again they didn't ask for any document or anything else. So I started playing with this money and in the end I won about 7000 euros. When I had reached about 2000 euros I requested a withdrawal 1000 euros.They immediately asked me for identification. I sent them all the necessary documents they asked for. They asked me for transactions from a card that I loaded Revolut Card. This card belongs to a Greek bank and had not been used for a deposit in their casino.However they requested account transactions for this card. I sent them the transactions from this card and they did not accept it. I asked the bank to issue me a certificate, which I sent them again they didn't accept her. Finally we reached October and I realized that I will never get the money I won because they are scammers.So I closed my account in this casino. I also closed the accounts in other casinos of the same group. AVOID THIS CASINO. THEY ARE SCAMMERS

Update:After the response to the review from the company I have to state the following. NO I will not contact you because I have done it repeatedly through live chat and through mail but never I did not get a satisfactory answer explaining why you did not proceed with the identification of my account.Now as I have explained above I have closed my account playing these 7000 euros and losing as expected.Also the account was closed with 2000 coins from the turnover I had made which corresponds to approximately 800 euros. AND OF COURSE I INSIST THAT NO ONE SHOULD TRUST YOU AND PLAY THEIR MONEY IN YOUR COMPANY

13 October 2024
Unprompted review
Kingmaker logo

Reply from Kingmaker

Dear @Dimitris

Thank you for taking your time to provide the review. We truly appreciate your feedback.

Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.

We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of your particular case asap.

Sincerely,
Kingmaker Team.

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