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Kinly Reviews 2,509

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,242 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional demeanor, making the process easy and stress-free. Many people highlight the exceptional service, noting the company's efficiency, understanding approach, and ability to navigate complex applications successfully. Reviewers are particularly impressed with how the company handles claims, often achieving positive outcomes that customers might not have managed on their own. However, some customers also noted that while the service is excellent, they would suggest having one team member keep them updated throughout the process for an even smoother experience, especially for elderly clients. A few other people also felt that they could have potentially handled the claim themselves, despite acknowledging the company's professional and helpful approach.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising them as kind, professional, and... See more

Service

Clients share positive opinions on service, consistently describing it as professional, excellent, and... See more

Customer service

Consumers find customer service to be positive, highlighting the politeness, helpfulness, and patience of... See more

User experience

Users describe positive interactions with the user experience, highlighting how the service made complex... See more

Claim

People report positive experiences with the claim process, with many stating they wouldn't have known how to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was any easy process with helpful and pleasant phone staff. Sufficient time was given between calls to think carefully about my situation and provide answers. Overall a value for money outcome wi... See more

Rated 5 out of 5 stars

Kinly are top drawer professionals who deliver a top drawer service.They make sure the right questions are asked and answered.They have very high success rate because they know their stuff. Thank you... See more

Rated 5 out of 5 stars

Having explored the Kinly site with regard to Attendance allowance support which was successful. The experience was made so easy to what could have potentially been complicated and overwhelming if... See more

Rated 5 out of 5 stars

From initial contact with Kinly to final communication, Kinly spoke with integrity. The Kinly Team showed excellent awareness of my requirements, being respectful in their approach and method through... See more


Company details

  1. #1 of 20 best companies in Aged Care
  2. #1 of 14 best companies in Home Help
  3. #1 of 7 best companies in Home help service agency

Written by the company

Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Trust in Kinly the professionals

Having previously made my own application without success I went with the professionals Kinly my contact put me at my ease quickly and the whole interview was so much better than I thought , the outcome being a positive one. Thank you to this company and it’s representatives, I made a wise choice.

19 May 2026
Rated 5 out of 5 stars

LoWell doneoking through my online info found…

Looking through my online info found your name, and I phone. Was very pleased to receive a very warm welcome and your offer of help, which I would have not know about.From then on your assistance was warm and friendly and in about a month I received the full Attendance Allowance, which is going to be a great help to me as I am 84 years of age and have severe Arthritis Thank you all so much

29 May 2026
Rated 5 out of 5 stars

No hassle

No hassle, paperwork completed in one phone call, stress free. Professional and friendly personnel, dealt with my claim efficiently and effectively with a positive outcome. Cannot praise Kinly enough.

15 April 2026
Rated 5 out of 5 stars

Attendance Allowance

Excellent company. I had an hour telephone interview when everything was covered. The information was transferred onto the application form, sent to me to sign and forward onto DWP. I received the maximum amount and the whole process took about 6 weeks. Delighted and would highly recommend them.

29 May 2026
Rated 5 out of 5 stars

I got the award

The lady i spoke to was very helpful, I did get awarded AA after being turned down when I filled the forms in myself. It would be good if they would give you a copy of the form they fill in, so when the award needs to be assessed again you can fill in a new application. Without having to pay another £414. Although I am grateful for the work they did for me.

5 May 2026
Rated 5 out of 5 stars

I cannot recommend Kinly too highly.

The people I spoke to were very helpful, the one who did the first survey was very nice, and he told me the person who would fill in my form would ring in a couple of days. The lady who filled in my form was so nice and understanding, she got me to open up to some very embarrassing symptoms, and was not in a hurry, it took as long as it took. To my surprise I was awarded Attendance Allowance at the higher amount. I don’t think I would have got it on my own. I am so pleased and cannot rate Kinly too highly. The two people who I’ve spoken to since I have been awarded the Allowance were both very nice and helpful. Top marks to them.

23 May 2026

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