I have applied for the Refund. Great support from the supporting team. Khrystyna Malko is doing a great job in following up my concerns and updating me. Still working on it, but hope this process will... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quite a disaster. Made a booking, wanted to add this booking to the airline app, booking is nowhere to be found, need to make a new and now much more expensive booking because kiss and fly could... See more
Company replied
I have booked already several times and everythink has always worked perfectly. The booking process is easy and clear with no hidden fees and no additional costs afterward. Tickets are issued very qu... See more
Company replied
Today I've bought a flight tickets for my journey but unfortunately after two hours due to unexpected circumstances I had to resign it. I wrote a message to Customer Support and got nice and qucik... See more
Company replied
Company details
Written by the company
Kissandfly.com is a leading online travel agency specializing in comprehensive travel services. We offer a wide range of services, including flight and hotel reservations, making planning your trip convenient and secure. Thanks to the intuitive interface of our site, you can quickly find the best options for your trip at the best prices. Our goal is to provide our customers with the highest level of service and support at every stage of their journey. Entrust your travels to Kissandfly.com - your reliable partner in the world of travel.
Contact info
Harju maakond, Kesklinna linnaosa, Jõe tn 3-302, 10151, Tallinn, Estonia
- USA +12026604060
- info@kissandfly.com
- kissandfly.com
3.2
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I booked the flight last minute
I booked the flight last minute, and Khrystyna Malko was incredibly helpful in securing my seat confirmation right away. She was always available whenever I needed support and responded promptly to every request. She was simply amazing.
17 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Dilusha,
Thank you very much for your wonderful feedback.
We are truly pleased to hear that Khrystyna Malko was able to assist you promptly and ensure your booking was confirmed without delay. It’s great to know she was available and responsive whenever you needed support.
We will gladly pass your kind words on to her.
Thank you for choosing our service.
I got the help I needed
I got the help I needed! Mariia Ivasiuk was really helpfull!!
26 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Ruusu Silva,
Thank you very much for your kind feedback.
We are truly glad to hear that you received the help you needed and that Mariia Ivasiuk was able to assist you effectively. We will be happy to share your appreciation with her.
Thank you for choosing our service.
Waiting since 4 months for refund of cancelled flight
Waiting since 4 months for the refund for a cancelled flight by the airline. Tried to contact them via website/ contact formular, email, and now phyiscal mail.
26 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Sebastian Miller,
Thank you for your feedback. We sincerely regret that you have had to wait for your refund for such a long time. We understand how important this matter is for you and how frustrating the lack of final resolution may feel.
We would like to assure you that your case has not been left without attention. The refund request has been successfully processed on our side and has already been sent to the airline for authorization. At this stage, we are waiting for the airline’s approval, as we are technically unable to complete the refund until the airline authorizes the request.
We also replied to your email on 8 April, and since then we have not received any further messages from you.
Please kindly wait for our update. As soon as we receive the airline’s authorization, we will immediately inform you by email to the purchaser’s address.
We truly appreciate your patience and understanding.
Never again – worst booking experience
I booked two flights through Kiss & Fly, and both were cancelled after payment. For one of the bookings, I was already at the airport when they cancelled it, and I had to book another flight for the next day. That one was cancelled too. After that, I booked with another company, which worked perfectly. Never again with Kissandfly...
24 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Alban Y. Neziri,
Thank you for your feedback. We are truly sorry to hear about your experience and understand how frustrating this situation must have been, especially given the timing of your travel.
Please allow us to clarify what happened. At the moment of ticket issuance, unfortunately, we did not receive confirmation from the airline regarding the availability of seats for the selected flights. For this reason, we were unable to issue the tickets and had to cancel the bookings.
Regarding the payment, we would like to assure you that the funds were not charged by our company. The amount was only temporarily blocked by your bank to verify the availability of funds on your card. Once we were unable to issue the tickets, we released the hold on the same day. The funds should already be available on your account. If they are still not visible, we kindly recommend contacting your bank’s support team to clarify the transaction status. We have also sent you a confirmation document by email, which you can use when contacting your bank.
Additionally, please note that in some cases such situations may occur if a search was previously performed on the website and the browser stored outdated data. We recommend clearing your browser cache and cookies or using a different browser or device that has not been used for previous searches. This helps ensure that you see the most up-to-date availability and pricing.
We sincerely regret the inconvenience caused and appreciate your understanding.
DO NOT BOOK THIS IS A SCAM
I booked a flight with this company after being directed from
Google flights because they were the most affordable. Turns out they used stolen true blue points from someone’s account to book my flight after I paid them $218 for my flight! This company have been stealing customers points and applying it to other customers account. Now I owe JetBlue $205 for redemption fraud.
13 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Ebonique Minor,
We are very concerned to read your review and take such matters extremely seriously.
We have already contacted you via email to better understand the situation. In order to proceed with a proper investigation, we kindly ask you to provide any official confirmation or documentation from the airline regarding the issue you mentioned.
Once we receive this information, we will carefully review the case and get back to you with a detailed response.
We are currently awaiting your reply by email.
UPD 04/05
Dear Ebonique Minor,
We would like to inform you that on 30 April we reimbursed you for the cost of the new tickets.
We sincerely apologize for the inconvenience and stress caused by this situation. We hope that your issue has now been resolved.
If you consider the matter resolved, we would be truly grateful if you could update your review and rating to reflect the final outcome of your case. Your updated feedback is very important to us and would mean a lot.
Very good and excellent service
24 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Oeun Vichheka,
Thank you very much for your kind words.
We are truly pleased to know that you had a very good and excellent experience with our service. Your feedback is greatly appreciated and motivates our team to continue providing high-quality support.
Thank you for choosing our service.
Excellent
Excellent, it was very quick to book the flights, make the payment, and generate the flight tickets.
23 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Renato Papassidro,
Thank you very much for your positive feedback.
We are pleased to know that the booking, payment, and ticket issuance process was quick and smooth for you.
Thank you for choosing our service.
Illia Vollis attended my request
Illia Vollis attended my request. Nice attention, was able to answer my needs, fast and polite 👍
23 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Lena,
Thank you very much for your kind feedback.
We are truly pleased to know that Illia Vollis was able to assist you promptly and provide the support you needed in a polite and efficient manner. Your words mean a lot to us, and we will be happy to pass your appreciation on to him.
Thank you for choosing our service and for sharing your experience.
A MISTAKE
I inadvertently booked a ticket on this scam site - did not realize it was not direct to the airline due to an emergency situation. Once I did recognize it, I followed the directions on the site and recieved a "NO REFUND" ticket. I also then called the credit card company who advised to create a "dispute" case. DO NOT USE THIS COMPANY! SCAM
25 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Elena,
We would like to understand the situation better.
Our priority is to resolve any concerns you may have in a fair and transparent manner. To review your case in detail, we kindly ask you to provide either your booking reference number or the email address used at the time of booking.
Once we receive these details, we will be able to identify your reservation and respond appropriately to your request.
I want to thank the agent Sofia hronska…
I want to thank the agent Sofia hronska a Great agent gives me a fast answers about all my questions thanks .
22 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Mohamad Nagib Awadallah,
Thank you very much for your kind feedback.
We are truly pleased to know that Sofia Hronska was able to assist you promptly and provide clear answers to all of your questions. Your appreciation means a great deal to us, and we will be happy to pass your warm words on to her.
Thank you for choosing our service and for taking the time to share your experience.
I want to tnx to a miss Khrystyna…
I want to tnx to a miss Khrystyna Lashchyshyn for a very good service.
20 April 2026
Unprompted review
Reply from Kissandfly.com
Thank you very much, Alexandra, for your kind words and for taking the time to share your feedback.
We are truly pleased to know that you were satisfied with the service provided and that Miss Khrystyna Lashchyshyn was able to assist you well. Your appreciation means a great deal to both our team and Khrystyna personally.
We will be sure to pass your warm words on to her.
I don't recommend it
I don't recommend it. They treat customers poorly and don't refund tickets.
19 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Customer,
In order for us to review your case in detail and check the information in our system, kindly provide your booking reference number or the purchaser’s email address used when the order was created.
Once we receive this information, we will be able to verify the details and provide you with feedback accordingly.
The agent Felix Turner was very…
The agent Felix Turner was very professional and reply to our questions very quick which was helpful.
17 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Daniela Moreno,
Thank you very much for your kind feedback.
We are delighted to know that Felix Turner was able to assist you professionally and respond to your questions quickly. It is always very important for us to provide timely and helpful support, so your words are truly appreciated.
We will be happy to pass your kind comments on to Felix.
One of the worst platforms out there
One of the worst platforms out there. We purchased 5 tickets from Johor Malaysia to KL on batik airways thru kiss and fly. They didn’t have the option of checking in any luggage. When we went to the airport they billed us per kilo. So the weight for two luggages was Malaysian currency approx 2700 which was USD 680. That was insane. It was just two luggages that weighed about 30 kilos. It was an absolute struggle. We were flying with 3 kids!!!! We had to remove items from the main luggage and move to our hand luggage.
It’s silly because we are still carrying the same weight. We ended up paying close to USD 380.
Please be aware when booking last minute flights with families. It’s a struggle. We wrote to kiss and fly but they have still not even had the decency to write back to us.
9 April 2026
Unprompted review
Reply from Kissandfly.com
Dear SDP Gabriel,
Thank you for sharing your feedback. We are truly sorry to learn that your travel experience was stressful, especially while travelling with children.
At the same time, we would like to clarify that at the time of booking, the baggage conditions for your tickets were displayed on our website clearly. According to the selected fare, each passenger was entitled to 1 personal item and 1 cabin bag only. Checked baggage was not included in the ticket price.
We have also checked our system and, unfortunately, did not find any inquiries from your side submitted after the tickets were issued and before departure regarding the possibility of adding checked baggage to your booking. Please note that baggage fees and baggage policies are determined by the airline, and in most cases, purchasing baggage directly at the airport is indeed more expensive than arranging it in advance, where available.
We understand that the costs charged at the airport were frustrating for you. However, we would like to emphasize that the baggage allowance included in your booking was communicated openly during the reservation process, and the charges applied at the airport were set by the airline rather than by our service.
We sincerely regret that this situation caused you inconvenience and disappointment. Thank you for taking the time to share your experience.
Very much appreciate Maria Ivasiuk for…
Very much appreciate Maria Ivasiuk for her knowledgement that in few minutes was able to find the source of problem that nobody else before her could. If it was her all along I would have my problem fixed on time
17 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Tiago Silveira,
Thank you very much for taking the time to share your feedback.
We truly appreciate your kind words about Maria Ivasiuk. We are very pleased to know that her professionalism, attention, and knowledge helped identify the source of the issue so quickly. Your feedback is very valuable to us, and we will be sure to pass your words on to Maria.
At the same time, we are sorry to learn that the issue was not resolved earlier and understand your frustration. We sincerely appreciate your patience and your trust.
Reply from Kissandfly.com
Dear Glen,
Thank you for your feedback — we’re glad to hear that the overall outcome was satisfactory.
At the same time, we would really appreciate it if you could share a bit more details regarding the small confusions you mentioned. This will help us review the situation and improve our service further.
Could you please also provide your booking reference number or the email address used for the booking so we can locate your case?
We look forward to your reply.
Customer Service Assistance (Anastasiia Volosianko)
I have accidentally forgotten to book for a luggage. Anastasiia Volosianko from customer service was patient and professional in assisting me to help pay for additional luggage. She has guided me to it step-by-step, as well as making sure to listen to my request and gotten me an updated booking ticket. Would gladly rate her 5/5 star
16 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Redsi,
Thank you so much for your kind feedback!
We are truly pleased to hear about your positive experience and that Anastasiia was able to assist you in such a professional and supportive manner. Providing clear guidance and making sure every request is handled with care is exactly the level of service we strive for.
Your recognition means a lot to us, and we will be sure to share your feedback with Anastasiia — it will be highly appreciated by her!
We truly appreciate your trust and look forward to assisting you again in the future.
Prompt response and quick assistance
Prompt response and quick assistance. Felix Turner assisted withing few minutes to manage my booking.
16 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Jae Mexicanox,
Thank you very much for your positive review.
We are glad to know that you received a prompt response and quick assistance, and that Felix Turner was able to help you with your booking within just a few minutes. Feedback like yours is very valuable to us and motivates our team to continue providing efficient support.
We truly appreciate your trust and thank you for choosing our service.
So far so good and felix turner was…
So far so good and felix turner was very helpful
16 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Peter Adeniji,
Thank you very much for your kind feedback.
We are pleased to know that your experience has been positive so far and that Felix Turner was able to assist you helpfully. Your words mean a lot to us and will certainly be shared with him as well.
We truly appreciate your trust and will be happy to support you again whenever needed.
Great support received!
I used this company frequently to purchase tickets and never found a problem. But when I did find they have a great support team to assist. A shout goes to Illia Vollis who was very kind and patient dealing with my issue. All resolved to my expectations and more.
14 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Aldo Grech,
Thank you very much for your kind words and for taking the time to share your experience with us.
We are truly pleased to know that you have been using our service regularly and that, when assistance was needed, our support team was able to help you promptly and effectively.
We especially appreciate your warm words about Illia Vollis. We will be sure to pass along your feedback to him — it will mean a lot.
It is always our goal to provide support in a patient, professional, and helpful manner, and we are very glad to know that your issue was resolved in line with your expectations.
Thank you once again for your trust and support.
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