i had a wonderful first experience here. the employees were extremely kind and helpful when we came in. they made sure to check up on us and were always there if we had any questions. this is more of... See more
Company replied
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Review summary
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Dress is nice quality, customer service was great, overall good experience, just takes a while to ship if you don’t pay for express shipping. Otherwise, love!! 💕
Company replied
I have homecoming next Saturday and I had ordered my dress 3 days ago and it came today ! I'm so beyond happy with it it's so amazing this is the second dress I've ordered and they've both came so fas... See more
Company replied
Company details
Written by the company
We are an online retail company that offers girls' and woman's prom dresses. Customers can browse prom dresses online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high-quality products and high-quality services.
Contact info
2785 Cabot Dr,#7-165., 92883, Corona, United States
- 9512944771
- service@kissprom.com
- kissprom.com
4.4
Excellent
2k reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
To start off with the dresses that I…ordered are beautiful but sretirnnpolicy is unacceptable
To start off with the dresses that I ordered are absolutely beautiful but I did order the same dress in two colors for my daughter’s senior prom . She did pick the one she liked so I emailed to return the second one and got a reply email saying that they would only refund 20percent . Which I also paid the next day delivery charge of over 65.00 mind yu the dress was a 400.00 dress so 20 percent is only 80.00 so if I return the dress that took 3 weeks to arrive they would be getting free dress back this is bad business the dress was never worn still tags and have had it 24 hrs . Very sad 800.00 in dresses . Especially when ordering there is no return policy at check out they send to you after you receive the dress . Dress quality is great but we don’t need two dresses . Maybe my fault for ordering two but also they are not clear on return policy .
5 May 2026
Unprompted review
Reply from KissProm
"Hi Kasey,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our return policy. Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️"
Exceptional Customer Servie
The customer service I have experienced has been above and beyond anything I have experienced in a long time.
However, the representative I spoke with, catching one digit in a zip code and personally reaching out to confirm and assisting in correcting; I am beyond impressed! My daughter would have been so incredibly sad had her dress gone astray when prom is only 28 days away. In addition the dress arrived 2 days earlier than expected!
Thank you, thank you, thank you!!
1 May 2026
Unprompted review
Reply from KissProm
"Dear Cynthia,
Thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you are satisfied with our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team"
my family had a great time shopping…
my family had a great time shopping here
will return again to shop with Ruby
great selection
highly recommend it all
3 May 2026
Unprompted review
Reply from KissProm
"Dear Angelica,
Thank you for your kind review. We’re delighted to hear that Ruby was able to support you with her professionalism and expertise. Your recognition truly means a great deal to our team. 🤍
Kind regards,
The KissProm Team"
Loved the dresses and amazing customer…
Loved the dresses and amazing customer service!!
3 May 2026
Unprompted review
Reply from KissProm
"Dear Zoe,
Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team"
No customer service- do they exist?
I ordered a dress with an expected ship time of within 7 days. Over a month later, I made several attempts to check on the order's progress but received no response. I had to file a dispute with my credit card company- and then the dress finally arrived. I did not receive it in time for the event, so I needed to return it. I had to pay a restocking fee. According to FedEx, the dress was signed for at the shop over 2 weeks ago, but I have yet to receive a refund. The worst customer service I have encountered to date. I guess I am just hoping I get a refund since I can't get a response or update at all from the company.
16 April 2026
Unprompted review
Reply from KissProm
"Hi, Jessica,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our return policy & custom service. At the same time, we sincerely apologize to you for the customer service not responding to your questions in a timely manner.
Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️"
Do NOT buy from here
This has been the worst company I've ever dealt with. Started when I ordered 3 dresses that claimed they'd be shipped within 24 hours....It didn't get shipped until almost 7 days later, and I received no response from customer service. Then I went to return 2 dresses and initiated the online return, it took 2 days for that to be "approved" and send me a label. Stated I'd receive a refund and the amount. Well, about 10 days after confirmation the dresses were shipped back and numerous messages to customer service they state I'm only getting a store credit because they weren't back within 21 days....however, if they hadn't made me wait 2 days for my shipping label we wouldn't be in the mess. They probably did it on purpose. And I also don't see where I have "store credit" either.
30 April 2026
Unprompted review
Reply from KissProm
Hi Andrea,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our shipping time range and return policy. As this is currently the peak season, many customers have ordered the same dress. At the same time, we sincerely apologize to you for the customer service not responding to your questions in a timely manner.
Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️
Great experience!
The folks at KissProm are great! The ordering process was easy, the tracking app is convenient, and the email support was AMAZING!
We ordered a size 18 dress near the end of March and got it right about 4 weeks later. I had to reach out to support and the gal I talked to was quick to reply and never made me feel like I was a bother (especially since it’s peak Prom season).
Then, cherry on top, we got the dress and it fit my daughter perfectly! She was blown away by how good it looked and how well it fit.
Would give these folks a 10 if I could. Thank you for making Prom a little less stressful!
28 April 2026
Unprompted review
Reply from KissProm
"Dear Pablo,
Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress.
At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction.
We truly appreciate your support and hope to serve you again soon.
Sincerely,
The KissProm Team"
Amazing dress selection!
Amazing dress selection and sweet, helpful staff!
26 April 2026
Unprompted review
Reply from KissProm
"Dear Lauren,
Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team"
The girl who helped me was very…
Natalie was very efficient and helpful.
26 April 2026
Unprompted review
Reply from KissProm
"Dear Kareena,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team"
A beautiful dress and excellent customer service
My daughter actually came across the KissProm website. When she decided on the dress, we placed the order and immediately got an email response confirming our order and requesting her measurements. We are grateful that they asked for her measurements because they were able to confirm the correct size for her. The communication between myself and Ellen at KissProm has been prompt and she has answered every question I threw at her. I was so grateful for her customer service and for everyone at KissProm that had a hand in making this dress possible. We had to expedite the dress which was easy and we were given tracking information all the way to when the dress was delivered. Once we receive the dress, we removed it from the package and saw that it did not need steaming. My daughter left for the prom a couple hours ago looking absolutely stunning in the dress. The dress fits perfectly. We are very grateful for the quality and fit of the dress and especially the customer service we received.
24 April 2026
Unprompted review
Reply from KissProm
"Dear Kimberly,
Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress.
At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction.
We truly appreciate your support and hope to serve you again soon.
Sincerely,
The KissProm Team"
It is ridiculous that there is one…
It is ridiculous that there is one cashier managing all questions, returns and check out in prom season. Over an hour in the checkout line. Dirty dresses lying everywhere. Poorly managed!
25 April 2026
Unprompted review
Reply from KissProm
Hi Angela,
We are very sorry for giving you a terrible shopping experience and for making you wait so long. We sincerely apologize for the poor experience caused by insufficient cashier staff during prom season.
We greatly appreciate your valuable feedback, and we will immediately adjust staff arrangements, improve checkout efficiency, while also organizing product displays, comprehensively optimizing service and environment.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️
Great experience!
They have a wide selection of dresses! All of them are really gorgeous! Serenity was very helpful with finding more dresses!
25 April 2026
Unprompted review
Reply from KissProm
Dear Jocelyne,
Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress.
At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction.
We truly appreciate your support and hope to serve you again soon.
Sincerely,
The KissProm Team
Dresses are really pretty and there is…
Dresses are really pretty and there is a wide selection of dresses. Serenity was super helpful!!
25 April 2026
Unprompted review
Reply from KissProm
" Dear Minnie,
Thank you for your wonderful feedback. We are delighted to hear that you are satisfied with our dress.
We’re always working to curate a collection that feels fresh, versatile, and inspiring. We truly appreciate your support. ✨
Kind regards,
The KissProm Team"
Super cute dresses!
Super cute dresses!! Such nice and helpful staff!!
25 April 2026
Unprompted review
Reply from KissProm
"Dear olivia,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team"
Great service and help!
25 April 2026
Unprompted review
Reply from KissProm
"Dear Danielle,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team"
KissProm (Don't pay extra for shipping)
I paid an extra 50 dollars for two day shipping. The dress didn't come. It was over 2 weeks late. When I called they asked when I needed it by. The dress came the night before the dance and it didn't even fit. They won't let me return it for the full amount. They didn't and won't refund the express two day fee. I would read all the reviews before ordering and know what you are getting into.
8 April 2026
Unprompted review
Reply from KissProm
Hi Jennifer
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our timely delivery and return policy . We sincerely apologize for not meeting your expectations. Please reach out to our customer service team so that we can address your specific concerns promptly.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️
Disappointed.
I ordered a dress on April 2nd that I need for May 2nd. I have been waiting patiently for it to arrive. Here it is, April 23rd and it still has not even been shipped out. I cannot get in contact with anyone. No one will answer the phone nor email me back. I had to file a fraud claim to get my money back. Do yourself a favor and stay away from this website.
23 April 2026
Unprompted review
Reply from KissProm
"Hi Lia,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our shipping time range.As this is currently the peak season, many customers have ordered the same dress. At the same time, we sincerely apologize to you for the customer service not responding to your questions in a timely manner.
Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️"
Love!
Beautiful dress, great quality and amazing customer service! Drove 1.5 hours to ship here and totally worth it.
22 April 2026
Unprompted review
Reply from KissProm
"Dear Hannah,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team"
Reply from KissProm
" Dear Shara,
Thank you for your lovely feedback. We’re so pleased to hear that you enjoyed our selection and found so many styles you loved.
We’re always working to curate a collection that feels fresh, versatile, and inspiring. We truly appreciate your support. ✨
Kind regards,
The KissProm Team"
Dress quality was perfect
Dress quality was perfect. I loved every bit of it. Measurements on website are on point. They are ever easy to work with. I honestly couldn’t have asked for a better dress for prom. I love it. Color was bright just like the picture. Words can’t describe how thankful I am. One thing to consider is it order your dress at least a month in advance, time was cutting short for me (arrived the night before but fit like a glove). Perfect website to order a dress for a special occasion. Thank you!
10 April 2026
Unprompted review
Reply from KissProm
" Dear Jordyn ,
Thank you for your wonderful feedback. We are delighted to hear that you are satisfied with our dress.
We’re always working to curate a collection that feels fresh, versatile, and inspiring. We truly appreciate your support. ✨
Kind regards,
The KissProm Team"
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