Kitty Angels Reviews 355

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, kindness, and attentiveness. Many appreciate the peace of mind they get from daily updates and photos while on holiday, knowing their cats are well cared for and happy in their own homes. The company is frequently recommended for its reliability and the genuine love shown to pets. However, some people were dissatisfied with the service, specifically mentioning issues with dirty cat litter trays upon returning from holiday. These customers also expressed unhappiness with the company's lack of accountability or apology when approached about the problem, and reported rude interactions with a manager.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism, reliability, and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Holidays

Customers had positive experiences with holidays, expressing satisfaction and peace of mind. Many reviewers... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We can’t recommend Kitty Angels Coventry (Antoinette) enough! She is amazing and our cats absolutely love her – even our shy boy who doesn’t usually warm up to people. Antoinette is professional, reli... See more

Rated 5 out of 5 stars

Absolutely brilliant service. We used Kitty Angels Central Brum multiple times over the summer and other ad hoc trips. The service is great and they're very responsive. We have a very nervous cat who... See more

Rated 5 out of 5 stars

I cannot thank Jenny enough for looking after Mittens while we were on holiday. I was worried about leaving our 11 month old cat at an unfamiliar cattery and so thought she would be happier at home. J... See more

Rated 5 out of 5 stars

This was our first time using Kitty Angels and they didn’t disappoint. Jackie was amazing! Sending lots of photos and updates showing Max going about his morning and evening routines which put our min... See more


Company details

  1. Pet sitter

Written by the company

Kitty Angels premier cat sitters, located in Birmingham, Black Country, Kidderminster, Milton Keynes, Sheffield, Solihull, Tamworth, Telford & Warwick


Contact info

4.9

Excellent

TrustScore 5 out of 5

355 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service and very…

Brilliant service and very professional. Our 5 cats were really well looked after and it's great how daily updates are sent to you so there's no worries at all about leaving them. Communication is excellent and the price is very reasonable. We would definitely recommend using Kitty Angels.

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Great cat sitters

Kitty Angels take such good care of our cat while we're away. It's so nice to see the photos of him each day and he always seems happy and well fed when we get home.

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Just purrfect!

Feeling the guilt of leaving our furbabies for our first family holiday was daunting to say the least. One of our cats is terrified of strangers, but I could just see his face in the pictures received, that he was calm and chilled when our kitty angel visited. Jemma (our kitty angel) visited twice daily for us and gave THE BEST updates of her visits! She sent plenty of fun photos and spoilt the cats with lots of love, toys, treats and catnip! They will sure miss Jemma’s visits but I will absolutely be using the Kitty Angels services again! Thank you!

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Antoinette was fantastic. Received updates with pictures from every visit. Was super professional, covered all smallest details during consultation.
Honestly I don’t think we could find better care for our kitten.

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent care & service by the Kitty Angels team

We have nothing but good things to say about the team at Kitty Angels South Birmingham. The care & attention they give to our girls when we’re away is greatly appreciated & our fur babies are always really happy to see the team for some fuss & cuddles. Having used other pet sitters in the past, it’s really helpful, & makes a difference, to have a team who specialise in looking after cats. I would definitely recommend the Kitty Angels team.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Happy kitties!

Kitty Angels look after our two cats a few times a year and our experience has always been great! They go beyond just making sure basic needs are met and play with them as well (our cats turn their noses up at us when we want to play with them but love it when the Angel does!). They always send loads of pics, which puts my mind as ease, so I know they're happy and well while we're away :)

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. Feel totally assured that my cat is being looked after. Ellie is fantastic and the communication is brilliant.

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

We use Kitty Angels every time we go on holiday and the service is amazing. The cats are much happier at home with a Kitty Angel visiting compared to a cattery and we love receiving the regular WhatsApp updates on with pictures and videos of our cats. Would highly recommend!

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Tinker & Belle love their Kitty Angel, Jeanette

My cats Tinker and Belle love their visits with Jeanette. They are quite senior (15years old) and dislike change, hence choosing home visits. Tinker has hyperthyroidism and needs medication daily, Jeanette has the knack and this is so nice to know my cat will have her meds but also it is stress-free for her.
I loved getting my updates via WhatsApp, lots of videos and pictures. I was able to relax and enjoy my holiday completely. Jeanette is a real cat lover 😻 despite my cats' ages, Jeanette got them playing and kept them entertained.
The booking with Zoe was really straight forward. We will definitely be using Kitty Angels again, thank you, Jeanette - Anne, Tinker and Belle 🐾

25 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service and the kitty angels do…

Amazing service and the kitty angels do an amazing job. I have used them 3 times this year and would not look anywhere else. I come back my cats are on ground relaxed happy when I return and the photos and videos I received whilst holiday proves this as very spoilt. A BIG thank you to Jemma and faith and of course Zoe . Xxx

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Tony and Jason are real life kittie…

Tony and Jason are real life kittie angels! They looked after our two cats brilliantly. Both cats were well fed, entertained and looked blissfully happy from the daily videos/pictures and updates. We were so reassured to know they were safe and content. Absolutely wonderful service from two dedicated cat lovers. We will definitely use Kittie Angels for all future trips away.

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I highly recommend Kitty Angels, they truly care for your animals, Joanne has been fantastic with them, giving them treats, playing with them daily and sending us all updates, I will definitely be using the services again and recommend them very highly!

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely kitty angels!

I know my cat is so well cared for and given huge amounts of fuss while we're away. Lovely photo/video updates on each visit. Just brilliant.

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Every Cat Owner's life saver!!!

I literally use Kitty Angels every time I go away and I'm able to actually enjoy my time away without worrying about my cats. I get daily updates and pictures of my cats. Absolutely brilliant!

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Care & consideration

We cannot praise the Kitty Angels team enough for their care and consideration. Our summer holiday was enhanced by the reassurance of the team’s visits to our home as they looked after our cat each day.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!

We recently had a family emergency and had no one to look after our two cats. We contacted Kitty Angels at very short notice and our minds were put to rest immediately. Ellie responded so quickly and reassured us that our cats would be well looked after.
Ellie kept in contact with us and let us know when she would be visiting. She followed our instructions to the letter and even checked that we had locked up the house properly!
Whilst Ellie was in our home she messaged us about our cats and sent some gorgeous photographs of them. I think Ellie should take up animal photography, I don’t know how she got such beautiful photos!
We were so impressed with Kitty Angels service, we cannot recommend highly enough. We will certainly be using them again!

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Great Service from Kitty Angels

First time using a cat sitter and glad we found Kitty Angels... friendly people who clearly have a passion for cats. They were professional and visited as agreed every day to feed our cat. They played with her and watered the plants when needed. The daily photos and leaving us with some crumpets and milk for our return from holiday was a lovely touch! Will definitely use again in the future.

17 August 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look