Kitty Angels Reviews 355

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, kindness, and attentiveness. Many appreciate the peace of mind they get from daily updates and photos while on holiday, knowing their cats are well cared for and happy in their own homes. The company is frequently recommended for its reliability and the genuine love shown to pets. However, some people were dissatisfied with the service, specifically mentioning issues with dirty cat litter trays upon returning from holiday. These customers also expressed unhappiness with the company's lack of accountability or apology when approached about the problem, and reported rude interactions with a manager.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism, reliability, and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Holidays

Customers had positive experiences with holidays, expressing satisfaction and peace of mind. Many reviewers... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We can’t recommend Kitty Angels Coventry (Antoinette) enough! She is amazing and our cats absolutely love her – even our shy boy who doesn’t usually warm up to people. Antoinette is professional, reli... See more

Rated 5 out of 5 stars

Absolutely brilliant service. We used Kitty Angels Central Brum multiple times over the summer and other ad hoc trips. The service is great and they're very responsive. We have a very nervous cat who... See more

Rated 5 out of 5 stars

I cannot thank Jenny enough for looking after Mittens while we were on holiday. I was worried about leaving our 11 month old cat at an unfamiliar cattery and so thought she would be happier at home. J... See more

Rated 5 out of 5 stars

This was our first time using Kitty Angels and they didn’t disappoint. Jackie was amazing! Sending lots of photos and updates showing Max going about his morning and evening routines which put our min... See more


Company details

  1. Pet sitter

Written by the company

Kitty Angels premier cat sitters, located in Birmingham, Black Country, Kidderminster, Milton Keynes, Sheffield, Solihull, Tamworth, Telford & Warwick


Contact info

4.9

Excellent

TrustScore 5 out of 5

355 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Utterly Amazing

An amazing service that never fails to impress! On time, reliable, trustworthy, my cat is only wanting to know when I am going to be away next so that she can enjoy the visits from Kittyangels

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Kitty Angels - a local cat sitter you can trust.

A cat specialist, visits include feeding, changing water, cleaning the litter tray, playtime, cuddles and regular updates.

I have always been impressed that Kitty Angels are interested to get know and understand each cat, individual personalities and therefore are proactive in asking questions about their routine, likes and dislikes.

They ensure that they are aware of any medical needs and who to call in an emergency and can be relied upon to act in your cat’s best interests at all times. 

My cats love Bridget, I always return to happy, contented cats and a scrupulously clean home.
I can see that they are completely relaxed in her company and trust her completely.
I have always found her to be experienced, reliable, caring and competent.

I know that it is less stressful for cats to be cared for in their own homes and with a cat sitter who loves cats; they really enjoy the experience. It’s so reassuring for owners.

I can’t recommend them enough.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Superb service, can’t fault them!

This was our first time using Kitty Angels and we can’t recommend them enough. Laura looked after Tico and Liberty for us for 2 weeks, she sent updates at every visit and even went above and beyond when we had a leak at our home, she cleaned it all up and helped to prevent further issues until our builder could attend. We came back home to two very happy cats who looked healthy and well cared for. They are a god send as I feel that you can relax and enjoy your trip knowing that our cats were in the comfort of their own home being cared for brilliantly. I recommend them without hesitation and have now booked for two further trips. Thank you Jean and Laura @kittyangels. ❤️

1 August 2024
Unprompted review
Rated 5 out of 5 stars

This was our first time using a cat…

This was our first time using a cat sitting service and we were a bit nervous. But we had no reason to be. Our Angel Tash was brilliant, and sent us so many photos and videos of our 2 cats, meaning we could relax and enjoy our weekend again. We will recommend to other cat owners and we'll definitely be booking in the future.

10 August 2024
Unprompted review
Rated 5 out of 5 stars

Kitty Angels and Pifkin.

We have been using Kitty Angels to look after our Pifkin Beast for at least ten years, they have always been brilliant and looked after our house cat very well. We are so grateful and they regularly go above and beyond to make sure everything is fine, so there's absolutely no need to worry while we are away.

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Love KA and the pics are great!

Having Kitty Angels look after our two cats whilst we’re away is always so reassuring. This is especially so for my daughter who worries about them but the daily updates and photos are something she, (well, all of us!) really look forward to! Also, the photos are always great! So much better than I take! You can tell the KA’s really do love cats and care about them. I always get my dates in as soon as I know we’re away as they get booked up- fast! Thanks again everyone.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent communication and great care

This was the first time we have used cat-sitters rather than family members so we were a bit anxious but everything was absolutely brilliant.

Ellie was really friendly and made sure she had a very thorough handover. The ladies who came to visit our cats were fabulous and sent us lovely updates and pictures and did some little extras which were really appreciated.

Communication was excellent throughout and the cats were happy, absolutely brilliant service.

2 August 2024
Unprompted review
Rated 5 out of 5 stars

The service is really great

The service is really great - love the contact through WhatsApp with updates and the photos are super!

I want to give a particular shout out to Steph. One of our cats decided to go AWOL and we were very worried - she went above and beyond to get our cat back home during the visits (talking to neighbours, dropping notes around our grove and even a rescue mission!)

Would highly recommend!

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Could not recommend enough!

I cannot recommend Kitty angels enough! This was my our first time using a cat sitter for our two cats, and I have nothing but positive praise for this company.

The updates and photos from each visit were excellent and it was clear how comfortable both of our cats instantly became with both Ellie and Kate.

They provided us with the reassurance we all needed and I have no reservations in using Kitty Angels again.

Ellie and Kate, thank you both for keeping after Lottie and Millie, as well as taking the bins out for us!

Katie & Family

1 August 2024
Unprompted review
Rated 5 out of 5 stars

We all love Kitty Angels

We all love Kitty Angels - South Brum!

Ellie and the team take all of the stress out of going away. Leaving our two bengals is always hard, but knowing that they're being so well looked after while we're gone really does put our minds at rest.

Our visit updates always make us smile and we always come back to relaxed, happy cats!

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service, and one happy cat!

We were privileged enough to have Jeanette from Kitty Angels in to look after Molly, our tux, for three days. She made sure Molly had plenty of food, treats, games and attention; she also sent regular updates about how they were getting on (complete with photos) - which proved we had a very happy cat!

We cannot recommend Kitty Angels enough; from our experience our girl has been so much happier than being put in a cattery.

22 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent cat sitting service

It was our first time using Kitty Angels and we found them to be fantastic! They really looked after our cat well including giving her medicine, tickles and lots of love on a daily basis! We received daily updates and pictures which exceeded our expectations and put our mind at ease knowing our cat was being well looked after.

We will certainly be using them again and would not hesitate recommending them to others.

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant

I recently went on a short break and had Jeanette from Kitty Angels look after my cat Minnie. Minnie took to her straight away on the meet and greet and Jeanette came each morning while I was away and played with and fussed Minnie, sending me updates via WhatsApp. I came back to a very happy and chilled out cat and a clean home. Would highly recommend and I will book again

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company!

This was our first time using Kitty Angels and we could not be happier with the service. Kate was amazing and sent regular updates with photos and videos. It was very reassuring knowing our little man was being looked after so well. We would not hesitate in using them again.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

So pleased with the service.

We have used Kitty Angels twice now. They are brilliant.
We feel confident and relaxed while on holiday knowing that these angels really care for our two boys.
They are house cats and rely on company and “entertainment “ they certainly get plenty of that.

18 July 2024
Unprompted review
Rated 5 out of 5 stars

…First time user

Totally felt at ease leaving my 2 elderly boys with Kitty angels. It was lovely having twice daily updates and photos. I would highly recommend them and will definitely be using them again. Thanks again.

29 June 2024
Unprompted review

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