I really like Klarna, but I wish I loved it. For some reason, they do not deserve a five-star review, perhaps because they make things a little harder for their customers when it comes to getting cred... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great to be able to pay in 4 easy payments that come right out of my account! My only issue has been receiving assistance with what turned out to be a scam retailer
Company replied
The fact that you all give me enough time to make my payment and also offer payment extension. I appreciate you not lessening my spending but I also thank you for everything just because my bills catc... See more
Company replied
I love Klarna. It’s so reliable and supports me to be able to afford items with a plan. It is flexible in having later payments by extending this or allowed to pay in advance if possible. I think it c... See more
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Company details
Written by the company
Klarna is the AI-powered global payments and commerce network, on a mission to make shopping smarter and more flexible. Trusted by over 111 million shoppers, Klarna processes 2.9 million transactions daily, providing payment solutions that empower consumers and drive merchant growth. With Klarna, shoppers have the freedom to pay their way—in full, later, or through financing—providing flexibility while seamlessly connecting merchants with high-intent shoppers driving conversions and customer satisfaction. More than 790,000 merchant partners—including Uber, H&M, Saks, Sephora, Macy’s, IKEA, Expedia Group, Nike, and Airbnb—leverage Klarna’s payment options, and marketing solutions to enhance the shopping experience and build long-term customer loyalty. From payments to personalized shopping, Klarna is shaping the future of commerce. Klarna was founded in Stockholm, Sweden and now has offices in Stockholm, London, New York, Berlin and many more. We offer products and services to consumers and retailers within payments, social shopping, and personal finances. Learn more at Klarna.com
Contact info
Sweden
- klarna.com
4.4
Excellent
519K reviews
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Excellent My Favorite Apps
27 April 2026
Reply from Klarna
Thank you so much Erik, for the lovely review! We're thrilled to hear Klarna is one of your favorite apps. We really appreciate your support and we're always here if you need anything!
I love this app.
27 April 2026
Reply from Klarna
Thank you for the kind words, Jose! We're thrilled to hear you're enjoying the Klarna app. Your support means a lot to us, and we're always here if you have any questions or need assistance.
Reply from Klarna
Thank you for the wonderful review, Ann-marie! We're so glad to hear you feel safe using Klarna and that you've never had any issues. We really appreciate your trust and loyalty. We're always here if you need anything!
Reply from Klarna
Thank you for the great review, Jesus! We're glad you're happy with the rates and that your order arrived on time. We're always here if you need anything!
Reply from Klarna
Thank you so much for the kind words, Claudia! We're so happy to hear you're loving the flexibility Klarna offers. Your support means a lot to us and we're always here if you need anything!
Make purchases easy
3 March 2026
Reply from Klarna
Thank you for the lovely review, Mrs. Smith! We're glad Klarna is making your purchases easy. Your support means a lot to us and we're always here if you need anything!
Reply from Klarna
Thank you for the wonderful review! We're so glad you're enjoying a modern and seamless experience with Klarna. Your support means a lot to us and we're always here if you need anything!
I did not get the product that I am…
I did not get the product that I am paying for. I put a request in for a phone call. Nobody spoke back to me so now I can’t get a hold of anyone to find out who’s taking my money and why
17 March 2026
Reply from Klarna
Hi Kristine, thank you for sharing your experience. We're truly sorry to hear you haven't received your product and have been struggling to get in touch with us. We completely understand how frustrating this must be. If you haven't already, we'd recommend reporting this issue directly in the Klarna app so your payments can be paused while it's being looked into. Here's how:
Open the Klarna app and go to the Payments tab
Select the purchase in question
Tap Report a problem
Follow the prompts to let us know you haven't received your order
Once reported, your payment plan will be paused while you work with the store to resolve the issue. If after 21 days the issue isn't resolved, we'll reach out to you for additional information to investigate further on your behalf. If you need any additional help, you can also reach our support team through the app by going to Menu > Get Help, or via our customer service page: https://www.klarna.com/international/customer-service/ We want to make sure this gets resolved for you.
Reply from Klarna
Thank you for the review, Renee! We appreciate you taking the time to share your thoughts and for the great rating. We're always here if you need anything!
Awesome company
7 April 2026
Reply from Klarna
Thank you for the awesome review! We're so happy to hear you're enjoying your experience with Klarna. Your support means a lot to us and we're always here if you need anything!
I would’ve given Klarna a five
I would’ve given Klarna a five! I absolutely adore Klarna. The only reason I gave them a three is because I have never been laid on any payment. I have made more than 567 or eight purchases over 100 200 or $300 and every time I do that I think that my borrowing power will go up but it never ever does and that disappoints me because I make sure I am never late and I usually pay it off early so Klarna if you’re reading this, my email is Crystal Raye 1122 @ iCloud please email me on why you never up my borrowing power when I always pay on time And a lot of times early thank you so much Crystal Kendrick
19 April 2026
Reply from Klarna
Hi Crystal, thank you so much for your kind words and for being such a loyal Klarna customer! We truly appreciate your incredible payment history. We completely understand your frustration regarding your purchasing power not increasing despite always paying on time and early. Purchasing power is reassessed periodically based on several factors, including your payment history with Klarna, but it can also be influenced by external factors such as your overall credit profile. We'd like to look into this further for you. For your privacy and security, please avoid sharing personal details like your email publicly. You can reach our support team directly through the Klarna app by going to Menu > Get Help, or via our customer service page: https://www.klarna.com/international/customer-service/ They'll be able to review your account and assist you further. Thank you again for being such a valued customer, Crystal!
Awful customer service
Awful customer service. Those guys in the chat have no clues how to fix stuff and refer to no one else
24 April 2026
Reply from Klarna
Hi Saeed, thank you for taking the time to share your experience. We're really sorry to hear that your interactions with our customer service team didn't meet your expectations. This is not the level of support we aim to provide, and we completely understand your frustration. Your feedback is important to us and we want to make sure your concerns are properly addressed. You can reach out to us through the Klarna app by going to Menu > Get Help, or directly via our customer service page: https://www.klarna.com/international/customer-service/ We'd really like the opportunity to get this resolved for you.
Reply from Klarna
Thank you so much for the lovely words, Ivette! We love hearing this. We truly appreciate your support and we're always here if you need anything! Thank you for choosing Klarna!
Reply from Klarna
Thank you for the great review, Ferenc! We're glad you're finding Klarna easy and quick to use. Your support means a lot to us and we're always here if you need anything!
Just need card wallet not stupid…
Just need card wallet not stupid suggestions popping up each time you open the app
27 April 2026
Reply from Klarna
Thank you for sharing your feedback. We're sorry to hear the app experience isn't meeting your expectations. We understand that you'd prefer a more streamlined experience when accessing your card wallet, and your feedback is really valuable to us as we continue to improve the app. There are a few small steps that can make your experience smoother and faster regarding your loyalty card/s. For searching, the function is available in the Loyalty Cards section of the Wallet.
Just follow these steps:
Open the Klarna app → Wallet → Loyalty Cards → See all.
Here you’ll find the search bar at the top to search by card name and, just below, options to sort the cards (most used, alphabetical order, or recently viewed), so you can quickly find the one you need. To save time, you can also add the Klarna widget to your phone’s Home screen. This way, you’ll have direct access to Loyalty Cards without having to open and navigate the entire app or passing the verification step for a quicker access to your Loyalty Cards. For you to be able to add your loyalty card/s in the widget you will need to follow these steps on your phone:
For IOS:
1. Long-press on an empty space on your phone's home screen until apps jiggle.
2. Tap the + (Add) button in the top-left corner on your phone to open the widget gallery.
3. Search for "Klarna" and select the Klarna app widget.
4. Swipe left or right to find a widget size that supports displaying your saved loyalty cards either the free widgets at the end or the ones included with our paid memberships.
5. Tap Add Widget, then drag the newly added Klarna widget to your preferred spot on the home screen.
Once the widget is on your home screen, it should display your most-used or recently added loyalty cards for quick access.
For Android:
1. Long-press on an empty space on your phone's home screen until the option Widgets appears on the bottom.
2. Tap on the Widgets button below.
3. Search for "Klarna" in the search bar and select the Klarna app widget.
4. Swipe left or right to find a widget size that supports displaying your saved loyalty cards either the free widgets at the end or the ones included with our paid memberships in the beginning.
5. Tap Add Widget, then drag the newly added Klarna widget to your preferred spot on the home screen.
Once the widget is on your home screen, it should display your most-used or recently added loyalty cards for quick access. Thank you again for sharing your experience. If you need anything, we’re always available via social channels or traditional support lines (chat and phone) here: https://www.klarna.com/us/customer-service/where-can-i-use-klarna/
Love it it’s the best
27 April 2026
Reply from Klarna
Thank you so much, Devaron! We're thrilled to hear you love Klarna. We really appreciate your kind words and we're always here if you need anything!
Reply from Klarna
Thank you for the wonderful review, Jonni! We're so happy to hear you're having an excellent experience with Klarna. Your support means a lot to us and we're always here if you need anything!
Recently
Recently, I made a purchase through eBay, and used Klarna kredit card. The purchase later got cancelled since it did not pass verification etc via eBay, eBay refunded my original payment which was the credit card. Klarna told me eBay had not made the refund, and I got in touch with eBay several times and in the end Klarna is now making me pay £288. I tried to resolve this with them several times, they were dismissive all times and blamed it on eBay. I will never purchase with them again, despite having been a loyal user for many years. Be careful when you purchase using Klarna!
13 April 2026
Unprompted review
Reply from Klarna
Thank you for taking the time to share your experience, Nilihan! We're truly sorry to hear about the difficulties you've faced with your eBay purchase and the refund process. We completely understand how frustrating this must be, especially after being a loyal Klarna user. This is not the experience we want for any of our customers, and we take your concerns seriously. We'd really like to look into this further for you. We will message you directly via the Trustpilot Platform to fill in a form with some additional details, so we can review your case thoroughly and follow up with you.
Alternatively, you can reach our support team directly through the Klarna app by going to Menu > Get Help, or by contacting us via our customer service page: https://www.klarna.com/international/customer-service/ Please have any relevant documentation from eBay regarding the cancellation and refund ready, as this will help us investigate your case. We appreciate your patience and loyalty, and we want to make sure this is properly reviewed.
Love the way it makes life easier to…
Love the way it makes life easier to have, get things when you want and pay up without interest love it !
27 April 2026
Reply from Klarna
Thank you for this fantastic review! We're so happy to hear that Klarna is making life easier for you and that you're enjoying the flexibility of shopping and paying without interest. We really appreciate your kind words and we're always here if you need anything!
No issues!!
27 April 2026
Reply from Klarna
Thank you for the great review! We're so glad to hear you've had a smooth experience with Klarna. We're always here if you ever need anything!
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