Everything that they make is of horrible quality, and I just ordered pants and jacket that were absolutely not at all as advertised and are in fact garbage. Do not order from them unless you want infe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So far, there has been no response to any emails I have sent inquiring about shipping. I ordered a Christmas blazer for a function this weekend (ordered 3 weeks ago) and zero update on shipping or whe... See more
Company replied
I ordered their women's astronaut cat hoodie at the beginning of November. It only arrived yesterday (5 December). It's an absolute con. I've never had such a poorly and cheaply made hoodie. The mater... See more
Company replied
One star is too many. Garment was a print of a knitting pattern on a cheap nylon top with no fibre content labels. Illegal in the UK. Model shown on website was wearing a gorgeous chunky knitted pa... See more
Company replied
Company details
Written by the company
Say hello to -A Perfect Fit-& designs you won't find anywhere else.Enjoy good things in life!
Contact info
Hong Kong
- support@korsina.com
- korsina.com
1.5
Bad
480 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Steer clear of this company
As the reviews of others warn, steer clear. The product differs significantly from the online images. The product is not as advertised. The Items I received are poor quality and cheaply made. They are slow to ship and make returns VERY difficult.
8 February 2026
Unprompted review
Reply from Korsina
Dear John,
We sincerely apologize that the item you received and return process have fallen far short of your expectations. We deeply regret the disappointment and inconvenience this has caused you.
To address your concerns thoroughly and resolve this matter as quickly as possible, please contact our customer complaint team directly via the email address provided below. Our dedicated team will conduct a full and careful investigation into your case, prioritize your concerns, and assist you with the return process promptly.
We value your feedback greatly and are committed to making this right for you.
Best regards,
Customer complaint team
complaint@korsina.com
ZERO stars (not one!) Horrendous…
ZERO stars (not one!) Horrendous experience. The internet image looked like a beautiful woolly thick jumper with a green/red reindeer Christmas jumper pattern on and the price reflected 'reasonable' quality at £29. The description stated 'knit' although I had no idea what 'colourblock' meant. What I received was a coloured plastic bag in the shape of a jumper. reckon you would sweat in it and theres no way it would pass firesafety!. I asked for my money back and even offered to post it back to them. 5 emails I had to send with the refund increasing by 5% each time. The only return address they have is in California so would have cost me loads to post it back. I had to settle with 50% refund. Avoid at all costs. Terrible quality, deceptive pictures and descriptions and no way of returning the product.
20 January 2026
Unprompted review
Reply from Korsina
Dear customer,
We sincerely apologize for the horrendous experience you have endured with our product and service, which falls far short of your expectations and our commitments.
We attach great importance to your valuable feedback, and we will take your comments seriously—all the issues you have raised, including product quality, misleading descriptions, and after-sales inconvenience, will be fully adopted into our product quality improvement work.
Once again, we offer our heartfelt apologies for the frustration, inconvenience, and disappointment we have caused you. If you have any further concerns about your order, please do not hesitate to contact us.
Best regards,
Customer complaint team
complaint@korsina.com
Scam company
The shirts are overpriced, I spent about 85 dollars on 3 shirts, it took just under 2 months to arrive, the products look nice but they dont fit. Unless you are a very thin person with very little body fat or muscle mass they will not fit. Those shirts are made quickly and cheaply. They get held up in customs for over a month. The company is possibly is very sketchy possibly a scam. DO NOT EVER BUY FROM THEM!!!
2 February 2026
Unprompted review
Reply from Korsina
Dear Richard,
Thank you for taking the time to share your detailed feedback regarding your recent order of shirts. We sincerely apologize that the items did not fit as expected and that the sizing did not meet your needs.
Regarding the shipping delay, we understand your frustration. International shipments can sometimes be subject to customs inspections, which are factors beyond our control and difficult to predict or avoid. We want to assure you that we are a legitimate business and not a scam company.
We offer a 30-day after-sales service period, starting from the day you receive your order. If you are unsatisfied with your purchase, please contact us within this period, and we will assist you with the return and refund process.
We hope to have the opportunity to resolve this for you and improve your experience.
Best regards,
Customer complaint team
complaint@korsina.com
SCAMMERS
The order was delivered late and when delivered, the products - two "sweaters" were not sweaters at all but cheap fabric printed. When I sought customer assistance to return the items for a refund, they have sent me on a wild goose chase, delaying, delaying and then suggesting that they would refund me 30% of the sale to just keep it. I still haven't gotten an address to send this crap back. These guys are a SCAM and sell garbage. Don't take the chance. One star is generous. Those reporting a better experience likely work for the company.
15 December 2025
Unprompted review
Reply from Korsina
Dear Viiu,
We are truly sorry for the terrible shopping experience you have had—from the delayed delivery, to the products not matching your expectations . We sincerely apologize for any inconvenience and disappointment this has brought to you.
We have verified that our customer service team has processed your return request in accordance with our return procedures. We deeply regret that this process did not meet your satisfaction and that you felt it was a delay or a hassle.
According to our email records, our customer service has responded to your latest email and provided a further solution. Please kindly check your email inbox to view the details.
We take your feedback very seriously and will reflect on the issues in our communication and process to avoid similar situations in the future. If you still have any questions or need further assistance after checking your email, please feel free to contact us again.
Best regards,
Customer complaint team
complaint@korsina.com
Shipping took forever so plan ahead of…
Shipping took forever so plan ahead of time but it’s cute, thick and well done!
20 December 2025
Reply from Korsina
Hi Steve,
Thank you so much for your understanding and patience! We’re glad to hear that the final product was worth the wait and that you’re happy with the quality.
The Korsina team
Korsina is rip off artists
The sweater hoodie i bought did not match the picture of the product. It was a garbage hoodie with a screen print image on it. Not only was it a expensive garbage hoodie it took forever to get. They have horrible customer service to top it off. If you shop @ korsina you will be ripped off!
13 January 2026
Unprompted review
Reply from Korsina
Dear Travis,
We are extremely sorry to hear that the sweater hoodie you received did not match the product picture, and that the quality, printing, and overall condition fell far below your expectations.
We fully understand your dissatisfaction with the item. If you need any assistance with a return or refund, please do not hesitate to contact us directly. Our team will provide you with prompt support to resolve this for you.
We take your feedback very seriously and will work continuously to improve our product quality, shipping efficiency and customer service.
Best regards,
Customer complaint team
complaint@korsina.com
Terrible From start to finish
From start to finish, absolutely terrible! Quality and customer service. We ordered the jacket on December 4th and received the item in mid-January. Clearly this comes from China. Do not buy!
5 December 2025
Unprompted review
Reply from Korsina
Dear Amy,
We are truly sorry for the extremely long shipping and delivery time you experienced, and we sincerely apologize for the long wait and frustration this caused you.
We want to clarify that we offer a 30-day after-sales period, counted from the date you receive the product. If you are dissatisfied with the item quality or your overall purchase experience, please feel free to contact us, and we will assist you with the return and refund process.
We take your feedback very seriously and will keep working to improve our shipping efficiency and customer service.
Best regards,
Customer complaint team
complaint@korsina.com
Very Deceptive
The items I received are very different from the pictures online. The pictures showed sweaters, with knitting and on one of the Christmas sweaters I orders even lights, but it was all just a print of a sweater on super cheap sweatshirt/t-shirt type of material. I just requested a return, not sure how that process will go yet. Extremely misleading and deceiptive.
29 January 2026
Unprompted review
Reply from Korsina
Dear Michelle,
We are truly sorry that the items you received do not meet your expectations.
Your feedback is very important to us, and we will continuously improve our products to avoid such issues. If you need any assistance with the return process, you can also contact us directly via the following email address.
Best regards,
Customer complaint team
complaint@korsina.com
Korsina is TOTAL scam!!
Fake delivery tracking and product was total crap. Nothing like advertised. Chinese scam company
22 January 2026
Unprompted review
Reply from Korsina
Dear customer,
We are deeply sorry for the disappointment caused—this falls far below our standards, and we apologize unreservedly.
To resolve this thoroughly, please contact us at [complaint@korsina.com] with specific order number. Our team will investigate promptly and address your concerns.
Again, we sincerely apologize for this terrible experience.
Best regards,
Customer complaint team
DO NOT BUY FROM KORSINA
I received my order placed on 12/6/2025 today, 1/23/2026. I am returning all items, as they do not meet the quality advertised and fall far short of what I expected. The difference in quality is extremely disappointing.
I requested a full refund for this order. If this matter is not resolved promptly, I will have no choice but to report this transaction to my bank as potentially fraudulent.
23 January 2026
Unprompted review
Reply from Korsina
Dear Christal,
We are truly sorry for the unacceptable experience with your order and failed to meet advertised quality—falling far short of your expectations.
We take your full refund request seriously and understand your urgency to resolve this promptly. Please be assured we’ve sent a detailed email to you regarding your return request.
If you still wish to return all items, simply reply to that email directly. Our team will assist with every detail—including expediting the return and full refund process to resolve this quickly, avoiding further inconvenience.
We deeply regret our product quality didn’t match our promises. We’re immediately reviewing and strengthening quality control protocols, as well as optimizing logistics, to prevent such issues from recurring.
We appreciate your patience as we make this right.
Best regards,
Customer complaint team
complaint@korsina.com
The shirt is beautifully made, fits my husband perfectly.
I finally received my order today. The shirt is beautifully made, fits my husband perfectly. This seller is very responsible, customers can order with confidence!
23 November 2025
Reply from Korsina
Hi Roger,
Thank you so much for your kind words and trust in us—we strive to bring reliable products and service to every customer. Can’t wait to serve you again soon!
The Korsina team
Poor quality & delivery
If only the quality of the goods matched the beautiful presentation on the website. Sadly, it doesnt. Not even close.
As many people have mentioned the quality of the christmas sweater delivered (after waiting about 3+ weeks) was very, very poor. The sticthing was coming loose, and the fabric is some sort of printed polyester thin rubbish.
I also ordered XXXXL as I am a big man. I guess 4XL from China is the UK equvalent of a Medium size.
Having complained to customer service, they have offered a 50% refund, which I have only accepted as to pay the postage back to a US location would cost more than the amount I would get back receiving a full refund.
If KORSINA are reading this review - very simply, why dont you make your products of decent quality? Otherwise you continue in my opinion to be a bit of a scamming company, producing knowingly poor, inferior goods which must cost very little, such that you still make profit even if you give 50% refunds back.
I would avoid this business completely. Nice website though...
22 January 2026
Unprompted review
Reply from Korsina
Dear Anis,
We’re truly sorry your Christmas sweater fell so far short of your expectations.
Your feedback about our quality and sizing standards is invaluable, and we’re taking immediate steps to review our manufacturing, quality control, and sizing conversion processes.
We understand your mistrust and frustration, and we thank you for being honest about your experience—this kind of feedback pushes us to do better.
We hope to one day earn back your trust, and we’re committed to making meaningful improvements to our products and customer experience.
Best regards,
Customer complaint team
complaint@korsina.com
Horrible Quality False Advertisement Cheap Products
Horrible quality. False advertisement. The item you receive only vaguely resemble the item advertised. Cheap garbage. Beware. I ordered a Christmas sweater in time for Christmas. I received a cheap printed T-shirt a month after Christmas.
11 December 2025
Unprompted review
Reply from Korsina
Dear John,
We are deeply and unreservedly sorry for the awful experience you’ve had with your order .
We want to let you know that we have sent a tailored solution to your registered email address to resolve this issue fully for you. Please take a moment to check your inbox.
If you have any concerns, questions, or additional feedback about the solution we’ve proposed, please do not hesitate to reply to our email or reach out to us directly—we are ready to assist you promptly and make this right.
Thank you for your honest feedback.
Best regards,
Customer complaint team
complaint@korsina.com
Excellent quality amd customer service
Excellent quality amd customer service, it came before expected and I absolutely love it!! ❤️
15 December 2025
Reply from Korsina
Hi
Thanks so much for the lovely review! We’re thrilled you love your order, and happy it arrived early with great quality ❤️
The Korsina team
I ordered the 3D sweaters for four of…
I ordered the 3D sweaters for four of my family for Christmas. There was a month and a half between when I ordered them and Christmas. The initial shipping information after payment was "Your order has been shipped.". About a week before Christmas I sent an email asking where my order was. All I received was "Your order has been shipped.". Seemed like a repetitive generic reply so I looked up Korsina and saw terrible reviews and possible scam using AI. Being I used PayPal and my credit card I was double insured and felt ok so far if it was a scam. I emailed Korsina again telling them that my order was for Christmas and now being a week after I wanted to cancel my order. Never guess what the reply was... " Your order has been shipped.". I contacted PayPal and they contacted Korsina. Korsina gave them a BS tracking number and I was eventually given a refund from PayPal. This morning I check my email and there's an email from Korsina stating that USPS has confiscated my order due to false postage and they cannot deliver my order. This email three weeks after Christmas? Do NOT order anything from Korsina. It IS a scam site.
UPDATE: Korsina replied to my Trust pilot review. Everything in their reply is a total lie right down to the "We sent you the exact location.". Not once did I receive the actual location AND neither did PayPal when they investigated the transaction.
19 January 2026
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry for the frustration and disappointment caused.
We have searched our records using the email address you used to place the order, and we found that our reply to your first inquiry was not the generic "Your order has been shipped" as you mentioned. In that email, we had provided you with the specific location of your parcel and the estimated delivery time. Similarly, our response to your second email was not the repetitive message you recalled either.
We are currently working closely with our logistics partner to thoroughly investigate the root cause of this incident and implement measures to prevent similar problems from happening in the future.
Regarding the latest status of your order, we have sent you an email update with relevant details. Please check your inbox at your convenience. If you still have any questions or concerns about this matter, please feel free to reply to that email and let us know.
We apologize again for the inconvenience and distress this has caused you.
Best regards,
Customer complaint team
complaint@korsina.com
Products are not what is advertised, don't buy from them
The product I ordered was not the quality or style that was advertised. I texted korsina if they had sent wrong item, they said no. I would have to pay another shipping fee to return item but they offered a 30% non-return refund and then didn't hear back from them. Took 5 more times contacting them to finally getting refund. And it wasnt the money, I just wanted them to live up to what they said they were going to do. Then I read the reviews on company. Get your products somewhere else, don't waste your time or money. I got a response from company but it seem to be the same response for all other unhappy reviewers. That they are working on their quality. From all the negative reviews you would think by now they would have updated their picture of their products they advertise to match what they send to customers. With truth comes trust and it appears this company can't be trusted to send what they advertise.
9 January 2026
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry that the product you received did not match the quality and style advertised.
We highly value your feedback and are currently reviewing our product quality control process as well as our customer service response mechanism in order to enhance the quality of our products and the efficiency of our customer service response.
If you have any further concerns or would like to discuss this matter further, please do not hesitate to reach out to us at the email below. We are ready to listen and make things right.
Thank you for taking the time to share your experience—it helps us improve.
Best regards,
Customer complaint team
complaint@korsina.com
Absolute garbage company.
Absolute garbage company.
Package was never delivered. Contacted returns and refunds within the 1 day period, got absolutely nowhere. Every message has basically turned into "but did you contact the shipping company or get a notice of non delivery from the post office?" Funny, that. They use some shipping company I've never heard of called speedx, whose tagline should apparently be "losing your package at record speed." Regardless, post office had no idea what this company might have done with the package. Tried contacting speedx, who was super fast at ignoring every e-mail of course, havent gotten more than the "your e-mail is very important to us :)" auto reply from them. Korsina, instead of refunding their customer and getting reimbursed from the carrier for the failed delivery (like an actual business) has continued to hold the line for weeks, sitting on their hands and asking continually for proof that the package wasnt delivered. How do you prove the absence of a package...? Especially when the shippers wont contact you?
Long story short - give them a skip, unless you enjoy the customer service equivalent of being mauled by a bear.
25 December 2025
Unprompted review
Reply from Korsina
Dear Eric,
We are deeply sorry for the extremely disappointing experience you’ve had with your order delivery, refund request, and the subsequent back-and-forth communications.
We want to clarify the process for filing a claim regarding your missing package: if the carrier’s system shows the delivery as successful but you have not received the item, we will need your cooperation to complete the claim procedure. This is a mandatory step required by the shipping carrier for us to process the claim and resolve this matter properly.
We regret to inform you that we are unable to locate your order details in our system at this time, which prevents us from providing further targeted assistance. To move this forward quickly, please reach out to us directly at [complaint@korsina.com]. When you contact us, kindly include your order number—this will help our team locate your order and prioritize your case.
We apologize sincerely for the inconvenience and frustration this has caused you.
Best regards,
Customer complaint team
This is my experience through today in…
This is my experience through today in trying to receive my purchase.
Latest Update
The package associated with this tracking number was found to bear counterfeit postage and is now considered Postal Service property under USPS regulations and will not be delivered. You are encouraged to contact the sender/merchant and/or your credit card company, as applicable, to seek a refund or other available recourse.
Get More Out of USPS Tracking:
USPS Tracking Plus®
Alert
Seized by USPS for Counterfeit Postage
Processing at USPS Facility
SANTA CRUZ, CA 95060
January 14, 2026, 10:16 am
Out for Delivery
SANTA CRUZ, CA 95060
January 14, 2026, 6:43 am
Arrived at Post Office
SANTA CRUZ, CA 95060
January 14, 2026, 6:32 am
Arrived at USPS Facility
SANTA CRUZ, CA 95060
January 14, 2026, 5:19 am
Departed USPS Regional Facility
SAN JOSE CA DISTRIBUTION CENTER
January 14, 2026, 4:31 am
Arrived at USPS Regional Destination Facility
SAN JOSE CA DISTRIBUTION CENTER
January 14, 2026, 3:29 am
Processing at USPS Facility
SANTA CRUZ, CA 95060
January 13, 2026, 10:11 am
Out for Delivery
SANTA CRUZ, CA 95060
January 13, 2026, 6:10 am
In Transit to Next Facility
January 13, 2026, 12:27 am
In Transit to Next Facility
January 12, 2026, 8:48 am
Arrived at USPS Facility
SANTA CRUZ, CA 95060
January 12, 2026, 8:10 am
Departed USPS Regional Facility
LOS ANGELES CA DISTRIBUTION CENTER
January 11, 2026, 6:26 pm
Arrived at USPS Regional Destination Facility
SAN JOSE CA DISTRIBUTION CENTER
January 11, 2026, 2:02 am
Processing at USPS Facility
SANTA CRUZ, CA 95060
January 10, 2026, 10:27 am
Out for Delivery
SANTA CRUZ, CA 95060
January 10, 2026, 6:13 am
Arrived at USPS Facility
SANTA CRUZ, CA 95060
January 10, 2026, 5:37 am
In Transit to Next Facility
January 10, 2026, 4:56 am
Departed USPS Regional Facility
SAN JOSE CA DISTRIBUTION CENTER
January 10, 2026, 4:31 am
Arrived at USPS Regional Facility
SAN JOSE CA DISTRIBUTION CENTER
January 10, 2026, 3:01 am
In Transit to Next Facility
January 10, 2026, 2:36 am
Departed USPS Regional Facility
OAKLAND CA DISTRIBUTION CENTER
January 10, 2026, 2:11 am
Arrived at USPS Regional Destination Facility
OAKLAND CA DISTRIBUTION CENTER
January 9, 2026, 8:13 pm
In Transit to Next Facility
January 9, 2026
Arrived at USPS Regional Facility
LOS ANGELES CA DISTRIBUTION CENTER
January 8, 2026, 11:08 pm
Arrived at USPS Regional Destination Facility
SAN JOSE CA DISTRIBUTION CENTER
January 8, 2026, 11:04 pm
In Transit to Next Facility
January 8, 2026, 10:38 pm
Departed USPS Regional Facility
SANTA CLARITA CA DISTRIBUTION CENTER
January 8, 2026, 9:57 pm
Delayed, in transit to destination
January 8, 2026, 5:13 pm
Delayed, in transit to destination
January 8, 2026, 5:09 pm
USPS electronic receipt of item for mailing
CHINO, CA 91708
January 8, 2026, 4:55 pm
Arrived at USPS Regional Facility
SANTA CLARITA CA DISTRIBUTION CENTER
January 8, 2026, 4:22 am
Seized by USPS for Counterfeit Postage
Arrived at USPS Regional Destination Facility
SAN JOSE CA DISTRIBUTION CENTER
January 6, 2026, 6:42 pm
USPS picked up item
SEATTLE, WA 98188
December 27, 2025, 5:48 pm
Delayed, in transit to destination
December 27, 2025, 4:59 am
Delayed, in transit to destination
December 27, 2025, 4:22 am
Shipping Label Created, USPS Awaiting Item
LOS ANGELES, CA 90045
December 18, 2025, 12:49 am
15 January 2026
Unprompted review
Reply from Korsina
Dear customer,
We are writing to sincerely apologize for the issues you encountered while trying to receive your purchase.
We take full responsibility for this inconvenience, and our team is working closely with the logistics provider to implement necessary measures, ensuring such incidents will not happen again in the future.
As soon as we detected the delivery anomaly, we immediately arranged a replacement order for you. We have sent a detailed update to your registered email address with all relevant information about the new shipment.
If you have any questions or concerns at all, please feel free to reply directly to that email, and we will assist you promptly.
Best regards,
Customer complaint team
complaint@korsina.com
Beware...zero stars
Beware...This company is a complete scam. My package has never arrived. I received confirmation from USPS that the package has been seized for counterfeit postage and will not be delivered. They sent a new tracking number, which is a kiosk in CA and again USPS said no package found. I'm trying to give them a chance to do right,,, however 3 times now and no refund. Good thing for PayPal and my credit card company which will make it right. Huge disappointment, so done with overseas transactions. Order date over 30 days ago.
14 January 2026
Unprompted review
Reply from Korsina
Dear Heather,
We are truly sorry for the frustration and disappointment caused by your delayed and problematic order, as well as the unaddressed refund requests that have left you feeling let down.
We have checked your order details and found that your items were split into two separate packages for delivery. One of the packages was successfully delivered on December 25th.
Regarding the other package, we sincerely apologize that it encountered shipping exceptions and failed subsequent delivery attempts—this is an unacceptable error on our end. We also regret that our previous customer service responses did not resolve your concerns satisfactorily.
Our Customer Complaints Team has reached out to you regarding this matter, and we hope to work with you to reach a solution that you are satisfied with.
We apologize again for the inconvenience and distress this has caused.
Best regards,
Customer complaint team
complaint@korsina.com
Crap material they photo shop all there…
Crap material they photo shop all there merch to make look better when you get products there crap and shipping takes 3 weeks min. Better off spending money somewhere else. Also wrote them and got no reply.
1 January 2026
Unprompted review
Reply from Korsina
Dear Brian,
We sincerely apologize for the unacceptable experience you’ve had. This falls far short of the service we promise, and we deeply regret the frustration and disappointment this has caused you.
We take your feedback extremely seriously, and we are actively working to improve our customer service response efficiency.
If you’ve reached out to our regular customer service email but haven’t received a reply, we recommend contacting our Customer Complaints Team directly at [complaint@korsina.com]. Our team will prioritize your case and work quickly to resolve your concerns to your satisfaction.
Your feedback is critical as we strive to make meaningful improvements.
Best regards,
Customer complaint team
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