I bought three earrings from kosiner. Two seem good and excellent for the price (although I've only had the earrings for a couple weeks so can't say if they'll tarnish or are proper 14k gold as sold... See more
Company replied
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Review summary
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Order# KS45459 Bought a pair of Open Huggies earrings on the site a week ago. I was very disappointed on receiving the items as they are far too small/tiny to even hold down to, let al... See more
Company replied
My experience has been good so far. I ordered a 5mm size earring for my tragus piercing but didn’t realize that it would be too small for it. The earring itself is beautiful and Im willing to get a bi... See more
Company replied
I purchased a pair of earrings which unfortunately arrived with a part missing. I emailed the company and although they did take a couple of days to respond they apologised, then quickly rectified t... See more
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4.2
Great
194 reviews
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Replied to 100% of negative reviews
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Just bought by my husband the wrong…
Just bought by my husband the wrong size the return customer service was the best thank you so much!
5 May 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
Thank you so much for your lovely feedback!
We’re delighted our customer service could help smoothly with the size return issue. It’s our great pleasure to assist you and make everything simple and hassle-free.
We truly appreciate your kind words and support. Welcome back anytime to pick your perfect size next time!
Best regards,Kosiner Jewelry Team
Customer service
Issues with customer service. I contacted them 10-15 min after I placed my order to cancel it as I realized that the piercing I was trying to purchase was not actually solid 14k gold as the post is titanium (although it was listed as 14k gold in materials and title, and the only mention of a titanium post was at the bottom in the description). I also tried using the live chat but was never able to get through to a customer service representative despite it being business hours. I received an email <12h later saying that they will not refund my purchase and had shipped it out. Their website says explicitly to contact them within 24h to cancel orders but it seems like that’s actually not the case. Very upsetting/disappointing experience!
Update: after A LOT of back and forth with the company, they are refunding me and letting me keep the package as it had already been shipped. Therefore, amending my review to 3 stars given that they did try to rectify their mistake.
1 May 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
We sincerely apologize for the unsatisfying experience you had with your order and for any frustration this has caused you.
We truly regret the confusion regarding the product material description and the inconvenience you encountered when trying to reach our live chat support. We have noted your feedback carefully and will optimize our product page information and customer service channel to avoid similar situations in the future.
We appreciate you taking the time to update your review and acknowledge that we worked to resolve this matter. If you still have any further questions or need additional assistance, please feel free to contact our official email anytime, and we will be dedicated to helping you sort it out properly.
Once again, we are sorry for the unpleasant experience and we value your feedback greatly to help us improve our service.
Best regards,Kosiner Jewelry Team
Excellent product and great service
Excellent product and great after sale service. Very impressive
29 April 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
Thank you so much for your lovely compliment on our product and after-sales service!
We truly appreciate your kind feedback and are delighted to know you had an impressive experience with us. We will keep working hard to maintain high-quality products and thoughtful service for every customer.
Looking forward to serving you again soon!
Best regards,Kosiner Jewelry Team
Do not order with this company!
Do not order with this company!! I placed an order over 400,- euros to Europe and they refuse to take returns due to problems with their warehouse in China, high shipping costs and custom fees. Nowhere on the website or in their return policies have they made any mention of this and I've already read many bad reviews on numerous platforms mentioning the same issue. Completely unlawfull, they are scamming people. I am currently exploring options to take legal action because this is absolutely isane.
29 April 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
We are truly sorry to hear about your unsatisfactory experience and we take your feedback very seriously.
For all orders, if there is any product quality issue, we always offer a full refund or a free replacement without any hassle. For non-quality related return requests, we always actively communicate with customers to resolve shipping cost concerns, and we also support partial refund solutions to ensure customer satisfaction.
We never avoid reasonable return requests. Please kindly contact our official email directly, and our team will follow up with you promptly to resolve your case properly until you are satisfied.
We sincerely hope to have the chance to make this right for you.
Best regards,Kosiner Jewelry Team
Irritation and inflammation to my ear - Bad quality
I purchased this earring specifically for my conch piercing, but unfortunately, it has been a painful experience. Despite following standard aftercare, the jewelry caused significant irritation and inflammation within a short period of wearing it.
Issues Encountered:
• Material Quality: The metal seems to be reactive. Even though it was marketed for piercings, my ear reacted as if it were a low-grade alloy or contained nickel.
• Physical Discomfort: The inflammation became so severe that I had to remove the jewelry entirely to prevent further infection or permanent damage to the cartilage.
25 April 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
We are so sorry to hear you have suffered irritation and inflammation with your conch piercing after wearing our earrings. We sincerely apologize for the uncomfortable experience this has caused you.
We take customer health and product quality very seriously. We will fully investigate and verify the issue regarding the material and quality you mentioned carefully.After checking your situation in detail, we will provide you with a proper solution as soon as possible.
We wish your ear a speedy recovery.
Kind regards,
The Kosiner Jewelry Customer Support Team
Great Quality
Purchased several solid gold piercings and was really impressed. They even include helpful attachments that make putting them in much easier (anyone with piercings knows how frustrating it can be trying to thread them from the back of the ear). The quality is excellent, and I’m very happy with my purchase.
22 April 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
Thank you so much for your wonderful review and kind words!We’re absolutely thrilled you love our solid gold piercings and find the accessory tools helpful for easy wearing. It means a lot to us that you’re impressed with the great quality and overall shopping experience.
We really appreciate your support and hope to bring you more beautiful jewelry in the future.
Best regards,Kosiner Jewelry Customer Service Team
Definitely worth it
I wasn't sure what to expect at first, but I'm actually really happy with how it turned out. The earrings feel light and comfortable, I wore them the whole day without any irritation.
The shine is subtle and doesn't look too flashy, which I personally prefer. Overall, it feels like something I can wear often without worrying too much.
25 April 2026
Reply from Kosinerjewelry
Dear Customer,
Thank you so much for your lovely feedback!We are delighted to hear the earrings feel lightweight, comfortable, and cause no irritation even after wearing all day. It’s wonderful that you love the subtle and elegant shine.
We truly appreciate your recognition and hope you enjoy wearing our jewelry for a long time.
Best regards,
Kosiner Jewelry Customer Service Team
Great Huggie Hoops!!
These earrings are beautiful and such great quality for the price. The 14K gold plating over sterling silver looks really polished and expensive, and they're lightweight and comfortable enough to wear all day. I have sensitive ears and had no irritation at all. They've held up well with regular wear and still look shiny. Perfect for everyday or dressing up - definitely a great jewelry staple.
23 February 2026
Reply from Kosinerjewelry
Dear Customer,
Thank you so much for your heartfelt review!We’re incredibly glad you love these huggie hoops. It makes us happy to hear they are well-made, lightweight, comfortable to wear all day, and friendly for sensitive ears.
We truly appreciate your kind recognition, and hope these beautiful earrings will be your daily favorite for a long time.
Best regards,
Kosiner Jewelry Customer Service Team
Excellent Service
Excellent resolution to a problem I encountered. Great service, great products. Delivered promptly, well packaged.
23 April 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
Thank you very much for your positive review!We’re delighted that we could resolve your issue smoothly, and that you’re satisfied with our service, product quality, fast delivery as well as careful packaging.
We truly appreciate your kind support and look forward to serving you again.
Best regards,
Kosiner Jewelry Customer Service Team
Exceptional customer service
The jewelry I ordered was delicate, full of sparkle and high quality. I made an error estimating sizing and customer service went above and beyond in their assistance. Items arrived quickly and with tools for changing jewelry included. I’m very impressed with this company and I will definitely continue to order from them.
21 April 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
Thank you so much for your wonderful and heartfelt review!We are absolutely delighted to hear you love the delicate, sparkling and high-quality jewelry. It means a lot to us that our team could offer you extra help with the sizing issue.
We’re also glad your order arrived quickly with practical matching tools included. Your recognition is our greatest motivation, and we’re truly honored to have your long-term support. We can’t wait to serve you again soon.
Best regards,
Kosiner Jewelry Customer Service
Quality cute earings
Quality cute earings. When I needed help, always happy to reply straight away. Definitely buy from here again.
21 April 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
Thank you so much for your sweet review!We’re really glad you love these cute and high-quality earrings. It’s our pleasure to always offer you timely help whenever you need it.
We truly appreciate your trust and support, and we can’t wait to welcome you back for your next purchase.
Best regards,
Kosiner Jewelry Customer Service
Excellent Quality & Fast Shipping
I recently purchased a small gold stud earring for my daughter from Kosiner Jewelry, and the entire experience exceeded expectations.
Shipping was incredibly fast—the item arrived sooner than expected and was well-packaged. The earring itself is exactly as described on the website. The photos online were accurate, but seeing it in person, the quality really stands out.
The craftsmanship is excellent. The gold finish looks beautiful, the stones are well-set, and the piece feels durable despite its delicate size. Even the backing/post is solid and secure, which was important to me.
Overall, this was a smooth, trustworthy buying experience. High-quality product, accurate descriptions, and quick delivery—I wouldn’t hesitate to order from Kosiner Jewelry again.
3 April 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
Thank you so much for your detailed and wonderful review!
We are absolutely thrilled to know your order arrived quickly and well-packaged, and that you are satisfied with the exquisite craftsmanship, beautiful gold finish and solid quality of the earrings for your daughter.
It means a great deal to us that you had such a smooth and trustworthy shopping experience. We really appreciate your sincere recognition and support, and we look forward to serving you again in the future.
Best regards,
Kosiner Jewelry Customer Service
I ordered three earring from there and…
I ordered three earring from there and they are beautiful and well made. I have the 14k earrings and they seem sturdy. They also came with a kit to help put in and take out earrings which was very convenient
10 April 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
Thank you so much for your lovely review!We're thrilled to hear you love the three earrings you ordered. It makes us happy that you find them beautiful, well-made and sturdy. We’re also glad the matching earring kit brought you great convenience.
We really appreciate your kind support, and hope you enjoy wearing them all the time.
Best regards,
Kosiner Jewelry Customer Service
I am on the second order from this…
I am on the second order from this site. I was satisfied by the products. It was a bit difficult to get in touch with customer service when I needed but finally they reach me and get the proper support.
They promptly give me a solution to my problem. I recommend!
15 April 2026
Unprompted review
Reply from Kosinerjewelry
Dear Customer,
Thank you so much for your honest feedback and continued support with your second order.
We truly apologize for any slight inconvenience you experienced reaching out at first. We’re glad we eventually got in touch with you and provided a proper solution to resolve your concern in a timely manner.
We really appreciate your recommendation, and we will keep improving our customer service to offer you a smoother experience next time.
Best regards,
Kosiner Jewelry Customer Service
I have ordered from Kosiner 3 times.
I have ordered from Kosiner 3 times now in the past 2 months. I've spoken to their customer service team via email and Facebook messenger and they did help with resolving my issues. I am satisfied with the jewellery I received. I am an Australian customer and to receive a free gift you need to spend over 120 US dollars not Australian dollars.
6 April 2026
Unprompted review
Reply from Kosinerjewelry
Thank you so much for your continued trust and for choosing Kosiner Jewelry three times in the past two months, Michelle!
We truly appreciate your loyalty as an Australian customer, and we're very glad to hear that our customer service team was able to assist you effectively via email and Facebook messenger. Your satisfaction with the jewelry you received means a lot to us.
We also want to sincerely thank you for bringing the free gift threshold issue to our attention. You are absolutely right – the condition should have been clearly based on USD $120, not Australian dollars. We have now reviewed and corrected this information to avoid any future confusion. Thank you for your honest feedback, which helps us improve.
If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Kosiner Jewelry Customer Service Team
Beautiful piece for a great price
Beautiful piece for a great price, looks as good as much more expensive brands. Customer service was super helpful when I realized the post I had ordered was too short. Thank you!
10 April 2026
Unprompted review
Reply from Kosinerjewelry
Thank you so much for your wonderful feedback, Sara!
We're thrilled to hear that you're happy with your purchase and that the piece looks just as beautiful as more expensive brands – that truly means a lot to us.
It's also great to know that our customer service team was able to help you promptly when you realized the post was too short. We always want to make sure our customers feel supported every step of the way.
If you ever need anything else, don't hesitate to reach out. Enjoy your beautiful piece! 😊
Best regards,
Kosiner Jewelry Customer Service Team
My order never arrived, no refund, customer service didnt answer my emails
Order never arrived
No refund
Customer service didnt answer
21 July 2025
Unprompted review
Reply from Kosinerjewelry
Thank you for sharing your honest feedback, Giannina.
First of all, please accept our sincerest apology. We deeply regret that your email was overlooked by our team, and we completely understand your disappointment – especially after waiting for such a long time.
We have now reviewed your case carefully. While the tracking information shows the package was marked as delivered, we understand that you did not receive it. Unfortunately, the parcel is now beyond the claim period, and we are unable to file a claim with the logistics company on your behalf.
That said, we have processed a full refund for your order as a gesture of goodwill. Could you kindly check your original payment method? The refund should be reflected shortly, depending on your bank’s processing time.
Once again, we truly apologize for the frustration this has caused you, and we appreciate your patience and understanding.
Best regards,
Kosiner Jewelry Customer Service Team
issue resolved professionally
I initially had a disappointing experience as my order arrived too late for its intended purpose, which was frustrating at the time.
However, after contacting customer service, they responded and handled the situation in a very professional and understanding way. They offered a fair solution and processed a refund, which I really appreciate.
Although the delivery timing did not meet my expectations, I am satisfied with how the issue was resolved. Their customer service showed care and willingness to find a solution.
I would consider ordering again in the future, this time for myself!🫶
8 April 2026
Unprompted review
Reply from Kosinerjewelry
Thank you so much for your thoughtful review, Nannah!
We truly appreciate you taking the time to share your experience, and we're grateful for your understanding regarding the delivery timing.
While we're sorry to hear that the order didn't arrive as expected for its intended purpose, we're very glad that our customer service team could step in and help resolve the issue in a professional and caring manner. Your satisfaction means a lot to us, and it's wonderful to know that you felt heard and supported throughout the process.
We would love to welcome you back as a returning customer — especially for something special just for yourself! 😊
If you ever need anything in the future, please don't hesitate to reach out.
Best regards,
Kosiner Jewelry Customer Service Team
Trash , don’t buy !
Bought my daughter earrings from them. I was helping her put them in and both of them broke before she could even wear them. I went on their website and left a one star review. I received a email from them but after looking on here I doubt I’ll hear back from them. Also I looked on their website again and they took my review off ! CRAZY 😡
5 April 2026
Unprompted review
Reply from Kosinerjewelry
Dear Cara,
Thank you for your feedback on our website. We take all customer concerns very seriously and truly regret the frustration you and your daughter have experienced with the earrings.
We would like to kindly let you know that our customer service team has already sent you emails for two consecutive days proposing a solution – including a free replacement or full refund – as soon as you provide photos of the defective product along with your order number.
However, we have not yet received a reply from you via email.
Could you please kindly check your inbox (and spam/junk folder) for our emails, and reply to us there? That will allow us to confirm whether your issue has been resolved or if you still need further assistance.
We truly want to make things right for you and your daughter. Please give us the chance to help.
Thank you very much, and we look forward to your reply.
Warm regards,
Kosiner Customer Service Team
Beautiful earrings
Beautiful earrings, I ordered two pairs of 14k gold earrings, flat back, with diamonds and they are lovely. They seem good quality for the price and look very cute and elegant. The customer service has been very helpful and friendly. Will definitely order again in the future and also recommend to friends.
19 March 2026
Unprompted review
Reply from Kosinerjewelry
Thank you for your wonderful feedback, Anas! We're delighted that you chose two pairs of our 14k gold flat-back diamond earrings and that they’ve met your expectations in both quality and style. It's also great to know our customer service team was able to assist you well. We truly appreciate your support and look forward to welcoming you back again soon!🥰
Thank you very much for this opportunity and for your understanding.😊
— Kosiner Jewelry Team
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