Kreafunk Reviews 

1,456
•
TrustScore 4.5 out of 5

4.3

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Rated 2 out of 5 stars

First aHEAD headphones I have bought at some airport two years ago — design is brilliant, sound quality the best. Then right away I have decided to give my partner aSENSE In-ear headphones as a Ch... See more

Company replied

Rated 5 out of 5 stars

Impressed. The aSense are easily the most comfy in-ear headphones I've used and I've been through a lot over the years. Combined with a very decent sound image I can only recommend them. The only thin... See more

Company replied

Rated 5 out of 5 stars

EXCEPTIONAL CUSTOMER SERVICE Had a set of bGEM headphones which after a year failed to charge. As had been bought direct from KREAFUNK they replaced with a new set. Quick and direct response from... See more

Company replied

Rated 5 out of 5 stars

Hi, Just want to say that I've just received great customers service from Kreafunk. I was presented with an aGroove bluetooth speaker by my daughter who knew I was passivley looking to buy one for my... See more

Company replied

Company details

  1. Electronics Exporter
  2. Electronics Company
  3. Electronics manufacturer

About Kreafunk

Written by the company

Speakers and easy tech for all moments

We are Danish design and lifestyle, helping you make the most of every moment by creating and offering beautifully designed audio and easy tech products that support every need and individual style. Kreafunk is made for every moment. Big or small.

Everyday design that unites creativity and functionality in a cool universe of wireless Bluetooth speakers, headphones, earplugs and leather accessories.

Making everyday life easier through the power of sound.

We think every day is to, in some way, be celebrated. That’s why we make beautiful audio products that are easy to use by anyone. Our promise is that they suit your needs, come with an affordable price tag and can be with you exactly when you need them.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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Replied to 87% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(1,456)

376 reviews in the last 12 months

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Rated 5 out of 5 stars

agne

Thankyou very much!

1 August 2023
Kreafunk logo

Reply from Kreafunk

Dear Agne

Thank you so much for your review, it means the world to us 😍

Have a lovely day.

Best Regards
Team Kreafunk

Rated 1 out of 5 stars

I bought aSense headphones for my…

I bought aSense headphones for my girlfriend as a present… hell of a present as they did not even start to operate. The batteries were totally exhausted because the neat casing has never charged them. Kreafunk, do you test your products … seems not. Every time when I close the casing with both buds, it blinked 5 times in red. No description in the manual what that means. Just by sheer luck I found that when only the left bud is in the casing then it glows in green and charges the battery of the one bud.
I am tech guy and I opened the casing (screw the stupid warranty) and fixed the problem. The problem was that one of charging circuit (right bud) was malfunctioning and in the same time disturbed the other, so both buds were not charging when both are in the casing.
I am really disappointed from the product as it really caused “Emotional daamage!”

12 July 2023
Unprompted review
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Reply from Kreafunk

Hi Ivan

I’m sorry to hear that the aSENSE you received was defect. I hope your girlfriend appreciates your gesture now that our aSENSE let her down 😊

We have sold a lot of aSENSE and sadly there will be a few malfunctioning items among our productions – just like all other electronics.
I can’t see that you contacted our support@kreafunk.dk, but we would love to help you out 😊

Best regards
Team Kreafunk

Rated 5 out of 5 stars

Super god service

22 July 2023
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Reply from Kreafunk

Hej Janne

Mange tak for din fine anmeldelse, det sætter vi stor pris på 🙌🏼🌟

Du ønskes en dejlig dag!

De bedste hilsner
Kreafunk

Rated 1 out of 5 stars

I still did not get the ordered items

I still did not get the ordered items. If the international transport does not function, it shouldn’t be provided.

5 July 2023
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Reply from Kreafunk

Hi Orsolya,

We can see you have already contacted our customer service. They should have answered you now☺️

When you choose Post Nord Maxi letter as the freight method it usually takes them 18-21 days to deliver the parcel. Sometimes this can vary if it's stuck in customs or such things. Hopefully your parcel will show up soon but I assure you it is on its way. You can always check the tracking link, we have send you to check the current status🤩

If you need more detailed info about your parcel, please, contact Post Nord✨

Let us know, if your parcel does not turn up soon, and we will find a good solution😇

Best regards
Team Kreafunk☀️

Rated 5 out of 5 stars

Exceptional customer service and…

Exceptional customer service and products.

14 July 2023
Kreafunk logo

Reply from Kreafunk

Hi Harriet

Thank you for the kind words.

We are glad to hear that you are happy with our service and products! 🤗

Best regards
Team Kreafunk✨

Rated 1 out of 5 stars

anna

Hi there, one of the headphones stopped working. It does not work at all (you cannot charge it even). The microphone in the second headphone does notnwork at all. Very poor quality. Huge disappoitment.

12 July 2023
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Reply from Kreafunk

Hi Anna,

We are so sorry to hear that!

We can see that you have already contacted our support team, and we are currently waiting for your answer🌺

Hopefully, we can find the best solution for you☺️

All the best
Team Kreafunk✨

Rated 5 out of 5 stars

Jeg er super glad for mine nye øre…

Jeg er super glad for mine nye øre “bøffer” i grøn .. De kom til pakke shoppen på 2 dage . Tak ❤️🙏🏼💃🏻🎶

28 June 2023
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Reply from Kreafunk

Hej Malene,

Tusind tak for din anmeldelse!
Vi sætter stort pris på det, og vi håber, du nyder dine nye høretelefoner🙌🏽

De varmeste hilsner
Team Kreafunk🤩

Rated 5 out of 5 stars

aGo Mini speakers - good stuff

It was fast delivery to Canada, good product, as expected.

4 February 2023
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Reply from Kreafunk

Hi Maria,

Thank your for your review.
We really appreciate it. We hope you will enjoy your new product.

Best regards
Team Kreafunk.

Rated 5 out of 5 stars

fantastic

Top product, fantastic service and packaging

29 June 2023
Kreafunk logo

Reply from Kreafunk

Hi Lucia,

Thank you for the kind words.

We are happy to hear that you like Kreafunk.

Bed regards
Team Kreafunk✨

Rated 5 out of 5 stars

The order gets lost but they were great to find a solution

My first order get lost. Thanks to the amazing support of the customer service I was able to receive another shipment with the same products. All were very kind and supportive. I’m very satisfied!

26 May 2023
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Reply from Kreafunk

Hi Elisa

Thank you for your kind words 🤗

We are happy to hear that our customer service was able to help you and that you have received your products 🎼❤️

Best Regards
Kreafunk 🌸

Rated 5 out of 5 stars

I had very good experience here

I had very good experience here. Customer service was very considerate and helpful when my delivery was lost. Kreafunk team answered all of my emails with details and care. They won my trust. Definitely recommend.

28 June 2023
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Reply from Kreafunk

Hi An,

Thank you so much for your review 😊

We are very glad to hear that you had a nice experience, as this is what we always aim for 😍

Have a lovely summer 🌞

Best regards
Kreafunk

Rated 1 out of 5 stars

The microphone only worked with wifi

My family offered me a pair of aWear headphones a month and a half ago and unfortunately my experience wasn't conclusive.
Positives: The helmet looks great and is very comfortable to wear.
Negatives:
- The white colour of the headphones... is extremely sensitive. It only took a few days for the headphones to look dirty, especially as the pouch supplied with the product had rubbed off. The headphones became impossible to clean in less than a month of use!
- The microphone didn't work... except on wifi! So I could only make calls from home, but not on the road...
- My retailer had great difficulty contacting the after-sales service. The answer was clear: they won't take any complaints about the microphone because they're already aware that the headset doesn't work properly away from the wifi! Which I find rather scandalous!
For just over 100 euros, it's quite possible to have a headset that can combine a microphone in a headset... This will be my first and last experience with a Creafunk headset.

12 June 2023
Unprompted review
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Reply from Kreafunk

Hi Cora,

We are very sorry to hear this.
We are a bit confused with the wifi part, because all of our products works with bluetooth, not wifi.

Regarding the after sales services, we have not received any mail from a retailer about this.

We would be happy to hear from you and try to find a good solution for you.

If you contact us about this matter on this mail support@kreafunk.dk, we will do our best to help you.

Best regards
Kreafunk

Rated 5 out of 5 stars

I made a wrong purchase and wanted to…

I made a wrong purchase and wanted to cancel the order and customer service resolved it promptly, very nice and efficient customer service.

26 May 2023
Unprompted review
Kreafunk logo

Reply from Kreafunk

Hi Peter

Thank you for your review 🤩

We are happy to hear that our support team was able to give you a good service.

Best wishes
Team Kreafunk✨

Rated 1 out of 5 stars

poor customer service!

I am very disappointed with the customer service. I ordered a product and this didn’t arrive and no explanation was given.

I would be very reluctant to trust this service provider.

25 May 2023
Unprompted review
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Reply from Kreafunk

Dear Nicole

I’m sorry that your order didn’t go through. We still experience some difficulties when shipping to the UK due to Brexit.

In your case, you did contact our customer service and as I see it, we did answer you every time in the best possible way we could. When we ship the orders, the postal service provides you with Track & Trace and takes over the shipment. There is nothing we can do from there.

We did offer you a new product or a full refund. Your money is refunded 😊

Have a lovely day.

Best regards
Kreafunk

Rated 4 out of 5 stars

Super happy, BUT.

Super happy with my aFUNK Bluetooth speaker (white edition) in terms of looks, sound, range, and battery life. Have been using it for some years now and it still works perfectly.

However, the acoustic signal tones are not for the faint of heart. The "charge soon" signal consists of a shrill alarm tone in short intervals – even though there is a visual signal too. On the other hand, there is the "you're out of range" sound (easy to recognize anyway by the fact that the music stops). Then the box beeps at regular intervals – which in turn regularly gets one out of bed, off the balcony, or off the couch to turn it off.

2 April 2023
Unprompted review
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Reply from Kreafunk

Hi Remy,

Happy to hear about the good experience with aFUNK.

In regards of the problem you experience with the sound from the speaker. It is not something we have heard about before. So please, contact our support team (support@kreafunk.dk). They will help you out the best they can.

Best wishes
Kreafunk✨

Rated 5 out of 5 stars

Top service

Top service. They answered me back fast despite of some mistakes on the website. They handled everything super. Their products are stunning.

8 March 2023
Unprompted review
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Reply from Kreafunk

Hi Janni,

Thank you so much for the review.
We hope you will be happy with your products.

Let us know, if we can do anything for you in the future.

Best regards
Team Kreafunk

Rated 5 out of 5 stars

Malfunctioned device is as immediate…

Malfunctioned device is as immediate been taken care of, and replaced!

GREAT!!!

8 March 2023
Unprompted review
Kreafunk logo

Reply from Kreafunk

Hi Ivan,

Thank you so much for the review.
We hope you are going to enjoy your Kreafunk product.

You are always welcome to contact us if you have questions.

Best regards
Team Kreafunk

Rated 1 out of 5 stars

A completely useless product!

A completely useless product that will never ever work. When opening the box it started out at a 100%. After fiddling with it for four (4) minutes – never getting it to even getting close to even doing anything – it dropped fast to 88% and counting ... please, get off the market and shut down this business, you're just hurting the world.

11 February 2023
Unprompted review
Kreafunk logo

Reply from Kreafunk

Hi Sam,

We are very sorry to hear about your experience.

It sounds like your product may be defect. Please contact our support team
( support@kreafunk.dk ) and they will help you how to continue with this.

Best regards
Kreafunk

Rated 1 out of 5 stars

aBEANS earphones totally useless

I receive a pair of aBEANS earphones as a Christmas present from my company. They have never work fine since the beginning. The left earphone suddenly reduces the volume to zero, or arbitrarily stops the music or what I am hearing. It seems that the sensor is the whole earphone, therefore it activate the volume sensor at the contact with the ear. Absolutely not recommendable, a waste of money.

10 February 2023
Unprompted review
Kreafunk logo

Reply from Kreafunk

Hi Nicola,

We are very sorry to hear this.

We would love to help you with this issue, so please contact our support team with a more specific explanation: support@kreafunk.dk. Then we will help you the best way possible.

Best regards
Kreafunk

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