Kreafunk Reviews 

1,455
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TrustScore 4.5 out of 5

4.3

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Rated 2 out of 5 stars

First aHEAD headphones I have bought at some airport two years ago — design is brilliant, sound quality the best. Then right away I have decided to give my partner aSENSE In-ear headphones as a Ch... See more

Company replied

Rated 5 out of 5 stars

Impressed. The aSense are easily the most comfy in-ear headphones I've used and I've been through a lot over the years. Combined with a very decent sound image I can only recommend them. The only thin... See more

Company replied

Rated 5 out of 5 stars

EXCEPTIONAL CUSTOMER SERVICE Had a set of bGEM headphones which after a year failed to charge. As had been bought direct from KREAFUNK they replaced with a new set. Quick and direct response from... See more

Company replied

Rated 5 out of 5 stars

Hi, Just want to say that I've just received great customers service from Kreafunk. I was presented with an aGroove bluetooth speaker by my daughter who knew I was passivley looking to buy one for my... See more

Company replied

Company details

  1. Electronics Exporter
  2. Electronics Company
  3. Electronics manufacturer

About Kreafunk

Written by the company

Speakers and easy tech for all moments

We are Danish design and lifestyle, helping you make the most of every moment by creating and offering beautifully designed audio and easy tech products that support every need and individual style. Kreafunk is made for every moment. Big or small.

Everyday design that unites creativity and functionality in a cool universe of wireless Bluetooth speakers, headphones, earplugs and leather accessories.

Making everyday life easier through the power of sound.

We think every day is to, in some way, be celebrated. That’s why we make beautiful audio products that are easy to use by anyone. Our promise is that they suit your needs, come with an affordable price tag and can be with you exactly when you need them.


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4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.3

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(1,455)

376 reviews in the last 12 months

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Rated 3 out of 5 stars

The button stopt workung

My mom bought 2 abeat headphones in septemer,
The sound was verry good but after not even 5 months 1 of the headphones the button coulddent be presses anymore so it was stuck or some thing an last week it happend with the 2and 1 too

22 January 2023
Unprompted review
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Reply from Kreafunk

Hi Maggie.

We are very sorry to hear this.

It is not often this happens twice. Please contact the store, where the aBEAT was bought, so they can help with a claim.
If it was bought on our website please contact support@kreafunk.dk.

Best wishes
Kreafunk :)

Rated 3 out of 5 stars

Problem when pairing to different devices

Speaker works fine, it's just giving problem when pairing. For example, I pair ir to my laptop, later on I pair it with my mobile phone, but when I try to pair it again with my laptop it doesn't connect again as one saved device. I have to skip the device on my laptop and connect it again from zero. It happens the same if I try to connect it again to my mobile phone. It's just when switching between devices it doesn't seem to work. Am I the only one having this problem? It's a bit annoying having to skip the device and connecting it from zero whenever I switch from my laptop to my phone.

19 December 2022
Unprompted review
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Reply from Kreafunk

Hi Marta,

Thank you for your review🤩
You should be able to make the speaker manually search for bluetooth, so you do not have to disconnect it from your laptop or phone all the time.
You can find a guide for it in the manual.

If it does not work or you have further questions, please contact our support team (support@kreafunk.dk)

Have a nice day.

Best wishes
Kreafunk☺️

Rated 1 out of 5 stars

Disappointment with Kreafunk DAB+radio

I bought a Kreafunk DAB+radio, and an important detail for me was the possibility to use it charged and wireless. It pis promised, in the technical specifications, that the playing time is “up to 30 hours”. That is not reality: the playing time is up to 10 hours( if lucky)- and that is when playing the radio- only!( not bluetooth- then it is dramatically shorter). I tried to undo the purchase, but instead I got another Kreafunk radio. Same disappointment.

1 October 2022
Unprompted review
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Reply from Kreafunk

Hi Merete,

We are very sorry to hear this.

It is possible that there is something wrong with the radio.
Please contact our support team (support@kreafunk.dk) and they will help you.

You should have been able to get your money back, if that was what you wished. We will look into this as well.

Hope to hear from you.

Have a nice day.

Best wishes
Team Kreafunk

Rated 2 out of 5 stars

I bought an aJAZZ speaker

I bought an aJAZZ speaker at my job. I was a little underwhelmed with the quality (it is very sensitive if you stream music) We’ve had a couple returns of headphones at work but after reading the reviews here on this website, woah, Jesus, every single pair of headphones seem to have a problem! My speaker plays ok on occasion, the sound is very shaky, lots of noise, the speaker trembling even thought the sound is not loud (it cannot play loud anyways!) it is very hard to have my phone connect to it, it’s a full 10m process every time (I’ve tried everything). So, no I wouldn’t recommend this product because of its price. I actually got it for 18€ and I wouldn’t pay a dime more for it.

23 August 2022
Unprompted review
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Reply from Kreafunk

Hi AN Soubiran,

We are very sorry to hear about your experience.
We know that sometimes products are defect. That is why we are always happy to help with a claim or fixing the problem.
Please contact our support team (support@kreafunk.dk), so they can help with your aJAZZ.

Best regards
Kreafunk

Rated 1 out of 5 stars

Replacement product ALSO defective!!

Got the bMate headphones which were dead on arrival. Kreafunk replaced them, but i had to pay for return shipment 20 dollars, and then pay customs for the replacement. And turns out the replaceent has same same problem as the first ones. Only this time the left heaphone is not working. (Last one none of them were working). So 30 dollars later im still stuck with a defective product.

14 July 2022
Unprompted review
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Reply from Kreafunk

Hi Shahzad Safdar,

We are very sorry to hear about your experience.

This claim has not been handled by us but by a gift company.
I would recommend you to take contact to them about this.

If they cannot help you, you are always to contact our support team (support@kreafunk.dk) about the problem.

Best regards
Team KREAFUNK

Rated 2 out of 5 stars

I bought two sets of headphones at…

I bought two sets of headphones at Kreafunk. Once they were aHEAD. After a week the leather came off them. The sound quality was not satisfactory either. I have other Marshall headphones that beat them in terms of fabric quality as well as sound quality. The customer service did not make any problems. After a year I decided to give them a second chance and bought aBEAN. After 2 uses, however, the headphones did not connect at all. I wanted my money back, unfortunately these headphones in this company can not be returned, you can only exchange them for another. I did this. They worked for a month, now again one of the headphones stops working after some time. The sound quality is bad. I bought them mainly for work. Unfortunately, other people can hear me like I'm "underwater". The customer service in this company is ok, I just don't understand why everything I buy from you is so poor, even though your brand claims to be such a designer-ish.

19 June 2022
Unprompted review
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Reply from Kreafunk

Hi,

We are very sorry to hear about this experience. Of course we handle claims.
We are not exactly sure, what has been said, and why the claim has not been taken care of. Can you please forward the conversation to support@kreafunk.dk, if you stille have it?
Otherwise, please send us order number and what is wrong with your products.

Best,
Team KREAFUNK

Rated 1 out of 5 stars

Update from my post on the 4th of…

Update from my post on the 4th of April, I received my second replacement bMate (3rd set of ear buds) via Gavefabrikken.dk and lo and behold one of the ear buds does not switch on. This time it's the left ear bud instead of the right that is charging constantly but will not switch on. I'm very disappointed, Gavefabrikken.dk are extremely slow to react. Its now May and the present my wife ordered for me for Christmas still doesn't work. As previously stated - 4th April, the first set was outstanding until the sound more or less disappeared in the left bud, I was really hoping it was a freak occurrence that the first replacement didn't work.

I'm going to contact Kreafunk directly but their terms of service state that I must return to the company who supplied me - Gavefabrikken.dk, which is now a total meh feeling😏

I really hope Kreafunk will help me instead of having to go through Gavefabrikken.dk again.

10 May 2022
Unprompted review
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Reply from Kreafunk

Hi Stewart,

We are very sorry about the trouble you have been through.

We will be happy to get in touch with you and find another solution for you. Please contact our support team on support@kreafunk.dk.
Then we will do ours to find the best solution.

Best
Team KREAFUNK

Rated 4 out of 5 stars

I've got a replacement

I've got a contact from their customer service. I sent back the broken one and received a better function one. So I think their service is good and change the rating.

I received bMATE as a gift of my talk in IDA. I like the slick design.
However, the bMATE is not working at all. No response no matter how I tap or squeeze the charged earbuds. This useless thing wasted me several hours. bMATE is destroying your company's reputation (or do you have it?)

10 May 2022
Unprompted review
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Reply from Kreafunk

Hi Edwin,

We are happy to hear, that you were satisfied with the service. Thank for your rating.

Let us know, if you have any questions.
-

We're sorry to hear about your experience.
Unfortunately, we do have defect products from time to time but we are always happy to help and find a solution.

We can see that you have contacted our support team, and they are currently working hard to find a suitable solution for you.

Best
Team KREAFUNK

Rated 1 out of 5 stars

I bought Kreafunk aHEAD a couple of…

I bought Kreafunk aHEAD a couple of days ago. Though the sound quality is fairly good, the sound can be easily heard from the outside. Even the volume is not high, it is giving the sound outside so it is not at all suitable for use when you are in public, traveling etc. The only place it can be used is in the middle of forest or an island where there is nobody. For this reason I decided to return it back and they are not even paying the return delivery. So I had to pay 9 Euro for a headphone that I cannot use for a very basic reason. Very disappointing experience and I am not planning to order anything from Kreafunk.

7 April 2022
Unprompted review
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Reply from Kreafunk

Dear Serpil,
Thank you for your feedback on aHEAD. As with most on-ear, the level of sound escaping the headphones depends on a few things.

1. The amount of padding in the ear cushions

2. The size of the ear cushions

3.The headband

4. The size and structure of your ears which determines how snug a fit you will get.

Many on and in-ear for that matter will “share” content with the audience around you. If you want a truly – just for you, you should go with over ear headphones that seals the entire ear. And even here you can experience some sharing as sound can pass through the padding – but nothing like on or in-ear.
So, we beg to differ. There is nothing wrong with aHEAD, it’s just not the experience you were looking for and therefore you are more than welcome to send it back for a full product refund – despite the fact that there is nothing wrong with the product.

- Team KREAFUNK

Rated 1 out of 5 stars

Not paring

Not paring
Got bMATE Kreafung earbuds as a company gift.
There is no way that the paring can work.
The QR code on the instruction paper leads to a NON EXISTING website!!
Please stop fooling people.
Elmer

6 February 2022
Unprompted review
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Reply from Kreafunk

Hi Elmer,

We are very sorry to hear about this experience.

Unfortunately, the QR code link to an old website. We are currently working very hard to change/fix this.

If you contact our support (support@kreafunk.dk) they will send you a guide.

- Team KREAFUNK

Rated 5 out of 5 stars

I bought a pair of aJazz speakers

I bought a pair of aJazz speakers. Amazingly good sound quality and very nice design.

A real pleasure!

27 January 2022
Unprompted review
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Reply from Kreafunk

Hi Gauthier,

Thank you for the good review.

We are glad to hear that the sound and design lives up to your expectation.

- Team KREAFUNK

Rated 1 out of 5 stars

Extremly disappointing

I was given a Kreafunk aMAJOR less than a year ago. Although it plays well, the loudspeaker didn't last long. I contacted Kreafunk, and they explained how to reboot. Unfortunately that did not help.
I then asked about warranty, but I was told I needed a recept. I then argued that lots of people don't keep receipts, but customer service didn't seem to care. I also explained that the loudspeaker was launched just a couple of years ago, so basically all aMAJOR loudspeakers are less than two years old (same as warranty period). They were not interested in this argument either.
Long story short: very disappointed about both product and customer service. Buy something else (I am buying IKEA by Sonos!)

3 November 2021
Unprompted review
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Reply from Kreafunk

Dear Tor,
We are really sorry that your aMAJOR isn't working anymore. We understand that this is very frustrating for you. It is correct that you do need a receipt for us to process any complaints regarding our products. You mention that you can get a Mastercard printout which for us would work as documentation. You're more than welcome to email it to us at support@kreafunk.dk, and we'd be more than happy to help you further.

Kind regards,
KREAFUNK

Rated 2 out of 5 stars

Lasted under a year

We bought a Kreafunk Amove speaker for our new home - first purchase - and it looked and sounded great. For less than a year. It will no longer hold a charge. Connects via Bluetooth but will not play anything and shows zero charge. Was a waste of money, sadly.

25 October 2021
Unprompted review
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Reply from Kreafunk

Hi Kristy,

We are really sorry to hear about your experience with your aMOVE. We will at all times do our best to help you, and hope you will contact our support team: support@kreafunk.dk so we can fix the problem together.

If there's anything else we can help you with, don't hesitate to contact us again.

We wish you a nice day :-)

With best regards

- team KREAFUNK

Rated 1 out of 5 stars

I asked for the KREAFUNK aTUNE Radio…

I asked for the KREAFUNK aTUNE Radio Bluetooth Speaker, DAB+, FM, AUX Radio for my birthday and now quickly regretting it.

- There is a constant sounds of static/white noise when you're playing audio via Bluetooth (which I've also seen other people mention in their reviews so it can't be a fault.)
- The DAB radio is very poor at picking up stations, with patchy signal.
- The main reason I got this was it had additional an radio alarm function. The alarm won't let you change the volume to less than around 45% which means you are suddenly woken up to very loud radio programmes in the morning...not the calm start I was hoping for.

The only good thing I can say about this is the aesthetic design. Otherwise very disappointed with quality of the actual tech, which is a shame as I'd been looking at this for a while.

3 September 2021
Unprompted review
Kreafunk logo

Reply from Kreafunk

Hi CM,

We are really sorry to hear that you can't get your aTUNE to work properly. If you could please send an email to our support team: support@kreafunk.dk they will do their best to guide you, so you can enjoy your aTUNE again.

Don't hesitate to contact us again, if there's anything else we can help you with.

We wish you a nice day!

With best regards,

- team KREAFUNK

Rated 1 out of 5 stars

aGo speaker

I bought the aGo speaker. Loved the design and quality but it suddenly stopped working one day. I managed to get a replacement from the store I bought it from, and all was fine until that one stopped working again. I cannot think of anything I could have done to cause this apart from leaving it to charge overnight.
I contacted Kreafunk support and they said they could not do anything about it as I did not buy it directly from them.

16 April 2021
Unprompted review
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Reply from Kreafunk

Dear Tilly,

Sorry to learn that you're experiencing issues with aGO. To give you the quickest and best possible service, we kindly ask you to make your claim to the store where you bought the speaker, so that they can help you the best possible way.

We are of course always here to assist, but as our terms clearly states, claims must be made at the purchase point. That way they also have the opportunity to guide you. It's very rare that we experience two malfunctional speakers so to
prevent you from further issues, please reach out to the place of purchase.

If you have any further questions, please contact our support department at support@kreafunk.dk.

Best regards,
Team KREAFUNK

Rated 5 out of 5 stars

Adorable aOwl & amazing customer service

The cutest bluetooth speaker ever, & an excellent customer service. I'm happy I found KREAFUNK! Thanks so much.

7 April 2021
Unprompted review
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Reply from Kreafunk

Hi Margherita,

Thank you so much for your comment. We're thrilled to hear that you like our speaker and not least very happy to have you as a customer :-)

Have a wonderful day.

Best,
Team KREAFUNK

Rated 5 out of 5 stars

My new earphone highlight!

I bought 2 pairs of avibes. One didn't work and I talked to team kreafunk.
They were very friendly and professional and the next day they sent me a new pair (that work;))
Now I can enjoy my music in very good quality while running! I also love the design and the packaging in the cool wooden box made with lots of care. Something very special. Thank you team kreafunk, especially to Laura, that I talked to on the phone!
Greetings from Germany! Bettina.

22 February 2021
Unprompted review
Kreafunk logo

Reply from Kreafunk

Hi Bettina,

Thank you very much for your kind words.

We're always happy to help!

Best regards
Team KREAFUNK

Rated 1 out of 5 stars

Disappointed

Got a pair of aBean bluetooth earpods as a christmas gift from my company. Sadly, the other earpod doesn’t work. I like the design although they could have made them a little easier to fit to your ear. Disappointed with the quality.

27 December 2020
Unprompted review
Kreafunk logo

Reply from Kreafunk

Dear Inka,

First of all, we're sorry to hear that you couldn't get both of the earpieces to work. However, we do have a solution, and you should know that we are always here to help if in need.

We would very much like to help you and I hope you will contact us so we can fix the problem together. Please give us a call at +45 96 99 00 20 or write us an e-mail at support@kreafunk.dk with 'aBEAN/connection' as the subject. Then we will have a look at it right away.

Best regards,
Team KREAFUNK

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