First aHEAD headphones I have bought at some airport two years ago — design is brilliant, sound quality the best. Then right away I have decided to give my partner aSENSE In-ear headphones as a Ch... See more
Company replied
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First aHEAD headphones I have bought at some airport two years ago — design is brilliant, sound quality the best. Then right away I have decided to give my partner aSENSE In-ear headphones as a Ch... See more
Company replied
Impressed. The aSense are easily the most comfy in-ear headphones I've used and I've been through a lot over the years. Combined with a very decent sound image I can only recommend them. The only thin... See more
Company replied
EXCEPTIONAL CUSTOMER SERVICE Had a set of bGEM headphones which after a year failed to charge. As had been bought direct from KREAFUNK they replaced with a new set. Quick and direct response from... See more
Company replied
Hi, Just want to say that I've just received great customers service from Kreafunk. I was presented with an aGroove bluetooth speaker by my daughter who knew I was passivley looking to buy one for my... See more
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My mom bought 2 abeat headphones in septemer,
The sound was verry good but after not even 5 months 1 of the headphones the button coulddent be presses anymore so it was stuck or some thing an last week it happend with the 2and 1 too

Reply from Kreafunk
Speaker works fine, it's just giving problem when pairing. For example, I pair ir to my laptop, later on I pair it with my mobile phone, but when I try to pair it again with my laptop it doesn't connect again as one saved device. I have to skip the device on my laptop and connect it again from zero. It happens the same if I try to connect it again to my mobile phone. It's just when switching between devices it doesn't seem to work. Am I the only one having this problem? It's a bit annoying having to skip the device and connecting it from zero whenever I switch from my laptop to my phone.

Reply from Kreafunk
I bought a Kreafunk DAB+radio, and an important detail for me was the possibility to use it charged and wireless. It pis promised, in the technical specifications, that the playing time is “up to 30 hours”. That is not reality: the playing time is up to 10 hours( if lucky)- and that is when playing the radio- only!( not bluetooth- then it is dramatically shorter). I tried to undo the purchase, but instead I got another Kreafunk radio. Same disappointment.

Reply from Kreafunk
I bought an aJAZZ speaker at my job. I was a little underwhelmed with the quality (it is very sensitive if you stream music) We’ve had a couple returns of headphones at work but after reading the reviews here on this website, woah, Jesus, every single pair of headphones seem to have a problem! My speaker plays ok on occasion, the sound is very shaky, lots of noise, the speaker trembling even thought the sound is not loud (it cannot play loud anyways!) it is very hard to have my phone connect to it, it’s a full 10m process every time (I’ve tried everything). So, no I wouldn’t recommend this product because of its price. I actually got it for 18€ and I wouldn’t pay a dime more for it.

Reply from Kreafunk
Got the bMate headphones which were dead on arrival. Kreafunk replaced them, but i had to pay for return shipment 20 dollars, and then pay customs for the replacement. And turns out the replaceent has same same problem as the first ones. Only this time the left heaphone is not working. (Last one none of them were working). So 30 dollars later im still stuck with a defective product.

Reply from Kreafunk
I bought two sets of headphones at Kreafunk. Once they were aHEAD. After a week the leather came off them. The sound quality was not satisfactory either. I have other Marshall headphones that beat them in terms of fabric quality as well as sound quality. The customer service did not make any problems. After a year I decided to give them a second chance and bought aBEAN. After 2 uses, however, the headphones did not connect at all. I wanted my money back, unfortunately these headphones in this company can not be returned, you can only exchange them for another. I did this. They worked for a month, now again one of the headphones stops working after some time. The sound quality is bad. I bought them mainly for work. Unfortunately, other people can hear me like I'm "underwater". The customer service in this company is ok, I just don't understand why everything I buy from you is so poor, even though your brand claims to be such a designer-ish.

Reply from Kreafunk
Update from my post on the 4th of April, I received my second replacement bMate (3rd set of ear buds) via Gavefabrikken.dk and lo and behold one of the ear buds does not switch on. This time it's the left ear bud instead of the right that is charging constantly but will not switch on. I'm very disappointed, Gavefabrikken.dk are extremely slow to react. Its now May and the present my wife ordered for me for Christmas still doesn't work. As previously stated - 4th April, the first set was outstanding until the sound more or less disappeared in the left bud, I was really hoping it was a freak occurrence that the first replacement didn't work.
I'm going to contact Kreafunk directly but their terms of service state that I must return to the company who supplied me - Gavefabrikken.dk, which is now a total meh feeling😏
I really hope Kreafunk will help me instead of having to go through Gavefabrikken.dk again.

Reply from Kreafunk
I've got a contact from their customer service. I sent back the broken one and received a better function one. So I think their service is good and change the rating.
I received bMATE as a gift of my talk in IDA. I like the slick design.
However, the bMATE is not working at all. No response no matter how I tap or squeeze the charged earbuds. This useless thing wasted me several hours. bMATE is destroying your company's reputation (or do you have it?)

Reply from Kreafunk
I bought Kreafunk aHEAD a couple of days ago. Though the sound quality is fairly good, the sound can be easily heard from the outside. Even the volume is not high, it is giving the sound outside so it is not at all suitable for use when you are in public, traveling etc. The only place it can be used is in the middle of forest or an island where there is nobody. For this reason I decided to return it back and they are not even paying the return delivery. So I had to pay 9 Euro for a headphone that I cannot use for a very basic reason. Very disappointing experience and I am not planning to order anything from Kreafunk.

Reply from Kreafunk
Not paring
Got bMATE Kreafung earbuds as a company gift.
There is no way that the paring can work.
The QR code on the instruction paper leads to a NON EXISTING website!!
Please stop fooling people.
Elmer

Reply from Kreafunk
I bought a pair of aJazz speakers. Amazingly good sound quality and very nice design.
A real pleasure!

Reply from Kreafunk
I was given a Kreafunk aMAJOR less than a year ago. Although it plays well, the loudspeaker didn't last long. I contacted Kreafunk, and they explained how to reboot. Unfortunately that did not help.
I then asked about warranty, but I was told I needed a recept. I then argued that lots of people don't keep receipts, but customer service didn't seem to care. I also explained that the loudspeaker was launched just a couple of years ago, so basically all aMAJOR loudspeakers are less than two years old (same as warranty period). They were not interested in this argument either.
Long story short: very disappointed about both product and customer service. Buy something else (I am buying IKEA by Sonos!)

Reply from Kreafunk
We bought a Kreafunk Amove speaker for our new home - first purchase - and it looked and sounded great. For less than a year. It will no longer hold a charge. Connects via Bluetooth but will not play anything and shows zero charge. Was a waste of money, sadly.

Reply from Kreafunk
I asked for the KREAFUNK aTUNE Radio Bluetooth Speaker, DAB+, FM, AUX Radio for my birthday and now quickly regretting it.
- There is a constant sounds of static/white noise when you're playing audio via Bluetooth (which I've also seen other people mention in their reviews so it can't be a fault.)
- The DAB radio is very poor at picking up stations, with patchy signal.
- The main reason I got this was it had additional an radio alarm function. The alarm won't let you change the volume to less than around 45% which means you are suddenly woken up to very loud radio programmes in the morning...not the calm start I was hoping for.
The only good thing I can say about this is the aesthetic design. Otherwise very disappointed with quality of the actual tech, which is a shame as I'd been looking at this for a while.

Reply from Kreafunk
I bought the aGo speaker. Loved the design and quality but it suddenly stopped working one day. I managed to get a replacement from the store I bought it from, and all was fine until that one stopped working again. I cannot think of anything I could have done to cause this apart from leaving it to charge overnight.
I contacted Kreafunk support and they said they could not do anything about it as I did not buy it directly from them.

Reply from Kreafunk
The cutest bluetooth speaker ever, & an excellent customer service. I'm happy I found KREAFUNK! Thanks so much.

Reply from Kreafunk
I bought 2 pairs of avibes. One didn't work and I talked to team kreafunk.
They were very friendly and professional and the next day they sent me a new pair (that work;))
Now I can enjoy my music in very good quality while running! I also love the design and the packaging in the cool wooden box made with lots of care. Something very special. Thank you team kreafunk, especially to Laura, that I talked to on the phone!
Greetings from Germany! Bettina.

Reply from Kreafunk
Got a pair of aBean bluetooth earpods as a christmas gift from my company. Sadly, the other earpod doesn’t work. I like the design although they could have made them a little easier to fit to your ear. Disappointed with the quality.

Reply from Kreafunk
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