KRONOS 360 Reviews 

849
TrustScore 4.5 out of 5

4.4

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Rated 3 out of 5 stars

I sold my watch to Kronos360. Everything perfect until payment. Two times they told me they paid me and sent me the receipts. The money didn't come. At that point I started worrying. After s... See more

Company replied

Rated 5 out of 5 stars

I bought a watch from Kronos 360 MMC and I cannot be happier than I am. Everything went smoothly, the team do not hesitate to give advises without pushing you. I was a great experience and I am su... See more

Company replied

Rated 5 out of 5 stars

Excellent service and fair prices. I was in Paris on vacation with my family and didn't have too much time, but Axel and his colleagues made everything possible to get the watches that I bought on t... See more

Company replied

Rated 5 out of 5 stars

I’ve just finalised my first ttansqction with KONOS 360 and it was perfect from the first question I asked to the watch pick-up at their Parisian show-room. So if you see (like I did) a model you rea... See more

Company replied

Company details

  1. Watch shop

Written by the company

KRONOS 360 est une plateforme d'achat-vente de montres d'occasion certifiées ou "Certified Pre-Owned" depuis 2015. KRONOS 360 propose des montres de luxe neuves et d’occasion garanties 2 ans avec plus de 100 marques horlogères référencées. Les montres de luxe en vente sur KRONOS 360 proviennent de particuliers collectionneurs ou de professionnels de l'horlogerie. Toutes les montres sont systématiquement expertisées dans notre atelier horloger à Paris. KRONOS 360 est le tiers de confiance qui sécurise les transactions horlogères entre acheteurs et vendeurs. KRONOS 360 assure l’expertise, l'authentification, la logistique et la livraison avec une garantie de 2 ans.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

849 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.4

All reviews

(849)

55 reviews in the last 12 months

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Rated 5 out of 5 stars
KRONOS 360 logo

Reply from KRONOS 360

Thank you for sharing your feedback with our customers, we hope to see you again soon.
Best regards
KRONOS 360

Rated 5 out of 5 stars

Magasin

Magasin, très aimable .
services, excellent achat de la montre conforme . J’en ai plus de son

10 May 2023
KRONOS 360 logo

Reply from KRONOS 360

Nous vous remercions de votre confiance en premier lieu, merci également d'avoir partagé votre avis, lesquels aideront probablement nos futurs clients.
Bien cordialement
KRONOS 360

Rated 5 out of 5 stars
KRONOS 360 logo

Reply from KRONOS 360

Thank you very much for trusting our company, we are glad you found the right watch for you in our boutique MMC.
Best regards
KRONOS 360

Rated 5 out of 5 stars

Nice welcome

Nice welcome
Happy wish the information communicated
Watch description 100% in line with watch bought

8 May 2023
KRONOS 360 logo

Reply from KRONOS 360

On the behalf of the all Kronos 360 / MMC team we would like to thank you for sharing this review Sir, we hope to see you again soon.
Best regards
KRONOS 360

Rated 5 out of 5 stars

Thé purchase process was professional…

Thé purchase process was professional from the very beginning until the reception of the watch.

27 April 2023
KRONOS 360 logo

Reply from KRONOS 360

Thank you for sharing your feedback on our services dear Sir, we are glad to know it was a comfortable process for you.
Best regards
KRONOS 360

Rated 1 out of 5 stars

Zero customer service

Zero customer service. The tracking number provided was not real. I sent them 5 emails and every email was ignored. I also contacted them via website and was ignored again. I would not recommend.

10 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and fair prices

Excellent service and fair prices. I was in Paris on vacation with my family and didn't have too much time, but Axel and his colleagues made everything possible to get the watches that I bought on the spot, ready for me within an hour. Merci beaucoup.

29 March 2023
KRONOS 360 logo

Reply from KRONOS 360

We are very happy that you've been able to find the perfect watch with us, also thank you for sharing your feedback to our customers. Make sure you visit us next time as well.
Best regards
KRONOS 360

Rated 5 out of 5 stars

I felt the whole time very comfortable…

I felt the whole time very comfortable in every contact by email, call and also when I picked up the watch in Paris.
I would buy at Korno 360 again. Thank you for the trustful transaction.

1 March 2023
KRONOS 360 logo

Reply from KRONOS 360

We are glad to read that you appreciated every single step of your purchase dear Sir. Thank you for trusting us in the first place, we hope to see you again soon.
Best regards
KRONOS 360

Rated 1 out of 5 stars

Customer Support is a disaster

Purchased a Tag Heuer Watch product in November 22. The Order was canceled because they received my payment due to banking issues one month later. So far so good. Im now waiting more than 1,5 month to receive my money back. They called me once in january, but this no refund. They are not replying to Mails and calls.

Update to their response from 21.02.23
Instead of apologizing for their incompotetent behavior they copy and paste the same argument that they gave me on google reviews.

As a matter of fact they received a transfer of notice from me after asking me. What they are claiming is incorrect.

Timeline:
- 24th of november 22: Purchasing the product
- 24th of november 22: Payment via transfer from my side
- beginning of december 22: Cancelation of the order
- end of december they received my money
- 17th of january 23 they called me to tell me that they will transfer the amount back(3 weeks after receiving my money!!!)

Since than they were telling me multiple times that i will receive my money back. They were telling me to do it this weeks, than that week. Mentioning wrong details of the payment. Obviously stalling and lying to me on the telephone.

- Today - 21th of february they send me a tranfer notice of the refund. Lets wait if i know really receive my money after 3 month.

Even if they received the money one month later, so end if december 22 it took them incredible 2 month to transfer the money.

This is totally inacceptable. And the worst is that they dont even apologize for the inconvenience and just coming up with explaining and suggest that it was my mistake. That is the worst.

24 November 2022
Unprompted review
KRONOS 360 logo

Reply from KRONOS 360

Hi sir,
You ordered a Heuer tag from Germany on 24/11/2022 with the option to pay by bank transfer. We have asked you several times to provide us with a transfer notice. However, we only received a screenshot of the interface of your banking app. After 10 days without receiving the funds, the order was cancelled and the watch was back on sale.
We were finally credited with your transfer more than 1 month later and proceeded to refund your bank account by following our control process in the case of a transfer to a foreign account. We remain at your disposal
Customer service
Kronos 360

Rated 5 out of 5 stars

Laco 95 Edition

good service. sometimes the communication changed to french. thanks to Google translate managable.
friendly and supportive stuff via mail. good response times.
would use it again

2 February 2023
KRONOS 360 logo

Reply from KRONOS 360

Thank you for trusting Kronos 360 dear Sir, we are pleased to read that your experience was perfect. Hope to see you again soon.
Kind regards
KRONOS 360

Rated 5 out of 5 stars

Very nice

Very Nice experience

26 January 2023
KRONOS 360 logo

Reply from KRONOS 360

Thank you very much for trusting Kronos 360 for the purchase of your watch Sir.
Best regards

Rated 5 out of 5 stars

Good experience!

Perfect transaction and the watch, a gift for my wife, is in perfect condition!
The two people from Krono received us perfectly, with courtesy, kindness while remaining efficient.
I’ll not hesitate to come back to them for my next acquisition!

27 December 2022
KRONOS 360 logo

Reply from KRONOS 360

Hi sir, we are very proud of your satisfaction. It was a pleasure to help you find the perfect gift for your wife. See you soon
Regards
Kronos 360

Rated 5 out of 5 stars

All perfect !

20 December 2022
KRONOS 360 logo

Reply from KRONOS 360

Thank you so much for choosing our company for your watch purchase dear Sir. We hope to see you again in the futur.
Best regards
KRONOS 360

Rated 4 out of 5 stars

the transaction was successful

the transaction was successful, watch as described. only thing to review the shipping package should be more resistant the outer carton was damaged ..

13 December 2022
KRONOS 360 logo

Reply from KRONOS 360

Thank you for sharing this with us and our customers dear Sir.
Be assured that we will be very careful with our packaging, glad that the watch suits you !
Best regards
KRONOS 360

Rated 5 out of 5 stars

Great services !

Great services ! Really reactif and pro

1 December 2022
KRONOS 360 logo

Reply from KRONOS 360

Thank you so much for sharing your experience with our customers Sir, looking forward to see you again.
Best regards
KRONOS 360

Rated 2 out of 5 stars

So far not great

So far not great. Over 4 weeks and not even a shipping notice. No updates from the company. Had to reach out and they are “ working on it”. Not feeling great about this purchase. Money has already left my account Probably would not purchase from here again. May need to file a claim with my credit card company on this one

19 October 2022
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Reply from KRONOS 360

Dear Ms.
Thank you for your feedback. Following your purchase on September 13, 2022, and after having been assessed by our workshop, we carried out a complete overhaul of the Oris watch before shipping it to your address in the USA. This revision has in fact extended the delivery time. When it is necessary, we prefer quality to speed. We apologize for the inconvenience.

Kronos 360

Rated 5 out of 5 stars

Very good service and support

Very good service and support. The watch was delivered in a nice box. Most important, the watch is authentic. The custom processing took longer than expected, be aware of it but this is due to my country regulations. So i had to wait for more than 10 days to receive the watch.
Overall I'm very happy with my purchase with Kronos and their service. I will buy again if I find something I like.

12 October 2022
KRONOS 360 logo

Reply from KRONOS 360

We are glad to read your feedback dear Sir, thank you for trusting our process and for sharing your experience with our customers.
We hope to see you again soon,
Best regards
KRONOS 360

Rated 5 out of 5 stars

Excellent service

Excellent service, trusthworthy and efficient

22 September 2022
KRONOS 360 logo

Reply from KRONOS 360

Thank you very much for sharing your experiences with our customers, we hope to see you again soon.
Best regards
KRONOS 360

Rated 5 out of 5 stars

A very Nice experience.

14 September 2022
KRONOS 360 logo

Reply from KRONOS 360

On the behalf of the all KRONOS 360 team we thank you for sharing this feedback on our services dear Sir.
It was a pleasure meeting you, we remain at your disposal for further requests.
KRONOS 360

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