K-SWISS UK Reviews 

2,111
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 331 reviews, reviewers had a great experience with this company. People frequently praise the footwear for its exceptional comfort, stylish designs, and reliable quality, making them ideal for both sports and daily wear. Consumers consistently mention that the materials feel durable and provide great support on the court during active play. Though some customers noted that delivery times from the continent were quite slow and tracking updates were sometimes completely lacking. A few reviewers also experienced sizing inconsistencies, finding certain pairs much narrower or smaller than their normal fit. Others mentioned frustrations regarding delayed refund processes or issues with specific courier services.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that consumers find the trainers extremely... See more

Delivery service

Consumers experience great frustration with the delivery service, noting that delivery took a long time,... See more

Quality

Clients share positive opinions on quality, highlighting that the footwear is extremely comfortable, stylish,... See more

Order

Customers had ambiguous experiences with order, as some reviewers expressed satisfaction, noting prompt... See more

Service

People report ambiguous experiences with service, as consumers share contrasting opinions regarding their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Slow delivery as the shoes came from Europe- but very happy with the K Swiss tennis shoes, good fit feel secure on court- hyper court express shoes.

Rated 4 out of 5 stars

My shoes fit perfectly and are so comfortable. Beautifuuly made. It's wonderful to have leather again. The grip is great, so I feel very safe. Only downside was they took a while to arrive. Evri is... See more

Rated 4 out of 5 stars

DELIVERY TOOK A LONG TIME CAME FROM ABROARD BUT PURCHASED FROM KSWISS UK BUT AS I ONLY WEAR KSWISS RINZLER THEY WERE WELL WORTH THE WAIT

Rated 4 out of 5 stars

Product quality is excellent only let down by the rubbish & no doubt cheap courier used (Evri) who delivered to the wrong address. Luckily I managed to retrieve the next day.


Company details

  1. Shoe shop
  2. also in
  3. Activewear shop
  4. Tennis shop

About K-SWISS UK

Written by the company

K-SWISS, an american heritage tennis brand

Since 1966 🌴👟🎾
#PLAYERSKNOW

Founded in Los Angeles in 1966, K-Swiss embodies innovation, quality, performance and style. The Classic, the brand's signature silhouette and first leather tennis shoe, made its debut at Wimbledon that same year. 58 years later, it's still as iconic as ever.

OWN THE COURT

From its very inception, K-SWISS has been a pioneer in the world of tennis. By producing high performance and innovative products for decades, K-SWISS has become a reference for tennis enthusiasts.

CELEBRATING LIFESTYLE PLAYERS

K SWISS, performance is essential, but style matters too. K-SWISS combines the worlds of tennis and fashion, creating a unique fusion that sets players apart both on and off the court.

Explore Our Timeline

Discover K-SWISS products

Tennis
Padel
Own The Court
Lifestyle sneakers for men
Lifestyle sneakers for women
McLaren x K-SWISS

You have questions regarding our products? An inquiry about your order?
Contact our Customer Service


K-SWISS UK

Contact info

3.9

Great

TrustScore 4 out of 5

2k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.9

All reviews

(2,111)

315 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never received my parcel and no channel…

Never received my parcel and no channel contacting the seller

27 March 2026
K-SWISS UK logo

Reply from K-SWISS UK

Hello,

please contact us here asap so we can help you out : hello@ksgb.com

Please provide the order number and explain the issue.

Thank you,
Kswiss team

Rated 5 out of 5 stars

K-Swiss Only for A Longtime

I’ve worn K-SWISS Since Christmas 2003 over 20 years never bought another brand since 03 . I find the Trainers to be extremely comfortable, I like / need a wider fitting or a Trainer with a bit of give. Also the Rinzler Trainers are great and they last , not known for splitting etc . Very pleased with my multiple purchases from K-Swiss.uk . They also issue discount codes on a regular basis.

17 March 2026
Rated 3 out of 5 stars

UK buyers be aware...

Had to return shoes due to poor fit though I've had K-Swiss shoes in same size previously.
UK buyers using K-Swiss own website should be aware that:
- delivery is from France- perhaps because of this:
- postage of £5 is charged for returns as well as for delivery;
- shipping is via Maersk then Evri, took over a week each way and goes into a tracking black hole whilst with Maersk;
- refund took a total of more than 3 weeks from dropping off the return parcel to payment (I was definitely starting to think it had gone astray in transit).
Anyway, part-refund was eventually received, just nothing a particularly good experience.

12 March 2026
Rated 1 out of 5 stars

Swiss uk is based in France

Website is swiss.uk which is misleading as warehouse is in France so endless wait for delivery, waiting 3 weeks for delivery in this day and age is shocking

3 February 2026
K-SWISS UK logo

Reply from K-SWISS UK

Hello,

Thank you for your feedback.

We’re sorry for the frustration caused by the delivery time. Although our website is targeted at the UK market, our logistics operations are handled from our European warehouse, which can sometimes result in longer delivery times depending on the destination and shipping conditions.

We understand that a 3-week delivery period is not ideal and we appreciate your patience in this case. Your comment is important to us and will be shared with our logistics team as we continuously work to improve delivery speeds and customer experience.

If you need any further assistance regarding your order, please do not hesitate to contact us.

Kind regards,
Kswiss team

Rated 5 out of 5 stars

Class product

I only wear k Swiss trainers, over the years, I’ve never had a pair, that didn’t fit me comfortably, excellent trainers,&first class service.👍

9 March 2026
Rated 4 out of 5 stars

Good service

Good service, but the tennis shoe sizing has obviously changed. I have always bought ladies size 5.5, but the pair I bought recently are uncomfortable.

3 February 2026

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