kuxiu.co Reviews 429

I was missing my cable but I waited to long to contact customer service, they still worked with me and offered to send me the cable free of charge. Also, very prompt response time. Love my battery and it’s so chic.

I ordered the travel charger for my iPhone, airbuds and Apple Watch and it has been brilliant until its connection started being a bit flakey. Flagged direct to the company, who requested videos to explain my issue. The company proactively chased me to follow up on issue and have now committed to replacing the unit. A great customer service, all interactions were very polite and personal and for me, a great outcome without any push back, excuses or failure to respond which is all too common with a lot of companies these days. They were pleasure to deal with and would highly recommend them as a quality provider.

I bought the X40Q Qi2 charging stand and couldn’t live without it. Works like a charm and I finally remember to charge my Apple Watch. Bought another one as a present as well.

I recently orders one of there products and it turned out to be the wrong version that I orders. I reached out to them and the were awesome. They sent me a usps label to ship it back and promptly sent me the correct version. That is rare to find these days in a business. They have a customer for life now and I cannot recommend them highly enough. Super great product and awesome customer service.

The support was amazing they helped me place the order.
The only thing is i dont see delivery for INDIA.That should be added as well

Amazing product. Had a minor issue with it and they sent a replacement right away. Customer service was amazing. Thanks again.

KUXIU is not Apple certified. MagSafe solid state power bank caused my iPhone to overheat on a cool hard surface. When I changed to the cable the iPhone stopped charging with a warning message “current too high”. I contacted KUXIU and they insisted I plug in the cable and video the shutdown and warning message. I rang Apple and they said I risked damaging my iPhone 16 pro max. I advised KUXIU and they stopped responding. KUXIU should work with Apple to become certified. Lesson learned. Apple emailed their recommended 3rd party power banks, ok if you live in Australia but they don’t ship to NZ. The KUXIU power banks are nice looking, sleek and light. Going forward, I hope they fix these problems.

I didn’t expect the customer service was so good.
I wrote at night before I go to sleep. When I woke up, I have received an email with all the information I requested and more, in a very correct way.
Thank you.

I had an issue with my wireless charging stand dropping its charge with my phone at 100% which cases it to exit Stand By mode and then return to it a couple seconds later.

I contacted support about it, sent them a video as requested, but never got any insight into my issue. I also found their communication style to be very verbose and robotic; I could not tell if I was speaking with an bot or not.

Update: I was offered a small, partial refund and was not able to return the item as I had discarded the original packaging. While I didn't really feel like I was being listened to, and didn't like the verbose overly friendly language they used, the support was, for the most part, very responsive.

Update 2: The issue I had with Standby Mode has been resolved after updating my phone. Looks like it was a software issue with my phone all along.

I had a really smooth experience with Kuxiu’s support team. They responded quickly, were polite and helpful, and resolved my issue without any hassle. It’s clear they care about their customers and stand behind their products. Great service — thank you

From start to finish my experience with this company has been amazing. I originally miss ordered and received a product that was not actually for my device. Their customer service helped me throughout the entire process with the return and receiving the new product that I should’ve ordered in the first place even though it was my mistake, they didn’t hesitate to help me rectify the situation at all. I highly recommend them to anyone who wants to purchase any of their products.

I experienced delivery problems twice, but they were due to local issues — not Kuxiu’s fault. Both times, Kuxiu provided excellent service with quick and helpful responses. They promptly sent a replacement device. Great and friendly service!

I bought the KUXIU X40Q QI2 15W 3-In-1 charger a year ago, and it’s been one of my best tech purchases. I use it daily during my business trips and hotel stays, and it's now an essential part of my travel kit. The design is compact and lightweight, but still solid and premium.

It charges my iPhone, Apple Watch, and AirPods efficiently – no need to carry multiple cables. I especially love how it turns my iPhone into a nightstand alarm clock while charging. It’s incredibly handy and always works flawlessly.

A great investment for frequent travelers or anyone looking for a clean, all-in-one charging setup. Highly recommended!

My experience with Kuxiu has been excellent so far. I had some questions about a product and they were quick to respond with clear helpful answers. Their innovative products are well designed with competitive pricing. I’m looking forward to receiving my new device charging stand which I have just ordered! Thanks Kuxiu team!

I ordered and received a K1, which showed a small issue. I contacted Kuxiu, was asked to make a video of the issue, and within days the problem was solved. (Thanks Roy!) Great service!

Great correspondence and responsive customer service team. I shared my issue, couple of email exchange later a replacement component was sent hassle free and expediently. Thank you

I was very happy with the experience of the wireless charger. But one day a noticed a high pitch noise coming from it when there was no device charging. I reported to kuxiu and the customer service was awesome. We were able to detect that the problem came from the outlet plug and they offered to send me a new one. A product I recommend with a 5-star customer service.

I've purchased different items from them (iPhone and Apple Watch charger stand, iPad Pro magnetic charger stand): high quality and brilliant support from their customer support team.

I’ve now purchased three products from KUXIU for my iPad and iPhone, and every single one has impressed me with its premium quality, smart design, and fast shipping (with full tracking provided). Their use of top-tier materials really sets them apart — everything feels solid, sleek, and thoughtfully engineered.

When I had a minor issue with one of the items, KUXIU’s customer support went above and beyond. They were friendly, responsive, and ultimately resolved things by sending me a replacement — hassle-free. That kind of service is rare these days!

I also recently got their MacBook stand, and it’s incredible — adjustable height, smooth swivel, built-in port expansion — and it looks fantastic on my desk. It’s no surprise they’ve won design awards like Red Dot — you can clearly see the quality and innovation.

Highly recommend KUXIU – for both the products and the people behind them. I’ll definitely be buying from them again.

I got the portable charger (mag safe) and couldn’t figure out one thing. Support was awesome, Stacey was very helpful, guided me through troubleshooting. Turns out I was using it wrong. Thanks so much. The product is excellent!