While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have ordered so many times from KYYO. They are informative when dealing with pre-orders and I always receive my orders in pristine condition, and fast delivery. My go to for my Kpop needs. Thank... See more

Rated 5 out of 5 stars

Really great service. I'm thankful that we have kyyo as it's so much easier to buy from here than to ship internationally. It's also way cheaper! Everything always arrives really quickly and in perfe... See more

Rated 5 out of 5 stars

I placed another order of Kpop albums for my daughter's Christmas presents, having already used Kyyo in a last month(ish) for her Birthday. Once again they provided and fantastic service and the... See more

Rated 5 out of 5 stars

My favourite KPOP retailer in the UK! Absolutely amazing customer service with quick responses, fast dispatch time. I’ve done many orders with Kyyo and haven’t had any issues. I think they’ve even go... See more

Company details

  1. #16 of 203 best companies in Online marketplace

Information provided by various external sources

KYYO is the UK's leading Korean POP music merchandise store, runs by our passionated team, we're working hard to keep that fun and professional shopping experience alive. All our stocks are UK based and deliveries within 2/3 working days.


Contact info

4.9

Excellent

TrustScore 5 out of 5

690 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best place for all your kpop needs!

After using a few other sites for kpop albums, this is now my go to! The prices are great, delivery is always communicated well and when I did have a question, the chat service responded so quick! Also their mystery boxes are amazing. Can't recommend enough!

9 June 2025
Unprompted review
Rated 5 out of 5 stars

My go-to for kpop albums.

My go-to for kpop albums.
I've ordered many albums from Kyyo and they've always arrived on time and in great condition. They always have the ones I'm looking for and also sell collab photocards, which is a huge plus. Can't recommend them enough.

29 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service - very pleased with products

I have ordered a number of albums from Kyyo, and the products have always turned up in great condition and very quickly once dispatch was confirmed. Very happy with their service and look forward to ordering with them again!

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Skz purchase

Ordered the stray kids lightstick for the upcoming tour and it arrived in perfect condition with very quick delivery time. Definitely recommend and will order again

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Arrived much earlier than I had expected! I reached out to the staff and received a response in a timely manner! Thank you

7 June 2025
Unprompted review
Rated 5 out of 5 stars

My sister and I have brought multiple…

My sister and I have brought multiple items from this shop, and everything has always come on time and in great condition! The albums ways come with a thankyou card and some cute extras which are really thoughtful. They have an amazing variety of items to buy and are all reasonably priced. I highly recommend shopping here!

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Perfect!

Was packaged great! No damage to any of my items. Shipping and delivery was quick.

Would definitely recommend!

26 May 2025
Rated 1 out of 5 stars

Not sure if all the photocards are…

Not sure if all the photocards are official

25 April 2025
KYYO.CO.UK logo

Reply from KYYO.CO.UK

UPDATE:
We’d like to provide some context regarding this situation to ensure clarity and transparency:

After reviewing the customer’s case and order, we initially contacted her because the shipping address provided appeared to be incomplete — specifically, it seemed a house number was missing. The customer confirmed the address, but the parcel was later returned to us as undeliverable.

Although our policy states that a reshipping fee is required when a parcel is returned due to an incorrect or incomplete address, we made an exception in this case and resent the order to the corrected address without charging any additional fees.

At no point did the customer contact us to request a refund or provide any proof regarding the authenticity of the photocards. Our products are sourced exclusively from official and certified Korean distributors, and we take authenticity extremely seriously.

We believe this review may have been left out of frustration with the initial delivery issue, though we did everything possible to resolve it fairly and quickly — including absorbing the cost of reshipping.

We remain committed to excellent service and always welcome open communication to resolve concerns constructively.

Kind regards,
The KYYO Team

Rated 5 out of 5 stars

AMAZING!

Have been a customer for several years with no plans to shop elsewhere! Amazing selection, super fast shipping, excellent communication and Patrick is FANTASTIC! He has helped us many times with orders and sourced items :D
Seriously don't shop anywhere else! *****

7 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look