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Ladders and Access Reviews 170

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TrustScore 4.5 out of 5

4.5

Ladder Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and good prices, often highlighting that the company offers the best value they could find online. The ordering process is consistently described as easy and straightforward, with many appreciating the efficiency from purchase to delivery. Reviewers are particularly satisfied with the quality of the products, noting that items are well-made, sturdy, and arrive as described. The delivery service is also frequently commended for being fast, with many experiencing next-day or within-two-day delivery, often free of charge. However, some customers also noted issues with delivery notifications and unexpected delays, with some orders not arriving as scheduled or even disappearing. A few other people also felt that the products received were different from what was pictured or described, leading to incompatibility with existing equipment. There were also mentions of unsatisfactory responses from customer service when inquiring about late deliveries.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick and efficient... See more

Product

Customers had positive experiences with product, often praising the quality and accuracy of descriptions,... See more

Order

Consumers find the ordering process to be positive, with many reporting it was easy to find what they were... See more

Price

People report positive experiences with pricing, consistently finding them to be the cheapest available... See more

Service

Reviewers highlight positive aspects of service, with many praising the good price and efficient delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't really beat the service I got with Ladders and Access. I bought a big ladder at a great price that offered next day shipping. The next morning I went out to load my van, and a friendly courier g... See more

Rated 5 out of 5 stars

I ordered a combination ladder platform from the website. Great price. It was delivered within 2 days. Great service. My only criticism is that I didn't receive a delivery notification, so it was a... See more

Rated 5 out of 5 stars

The pricing was the best I could find online with ready availability. The free delivery was within two days of placing the order. The ladders were neatly packed with no damage. The order process was v... See more

Company replied

Rated 5 out of 5 stars

Phoned the customer service department, before purchasing the ladder. They were very helpful and informative about which ladder would suit my requirements. The ladder was scheduled to arrive a few day... See more

Company replied

Company details

  1. #9 of 9 best companies in Ladder Supplier

Written by the company

Ladders & Access - Working-at-height equipment since 2003 We supply trade‑quality ladders, scaffold towers, platforms, storage and fall‑protection across the UK. Our range covers extension, step and GRP ladders, roof/loft ladders, podium steps and mobile towers from trusted manufacturers, aligned to current standards where applicable (e.g., EN131). Not sure what you need? We’ll advise on height, material and load rating for your task. We serve homeowners, trades and organisations, with trade and council accounts available. Why choose us: 20+ years’ experience | Competitive pricing | Fast UK delivery | Support before and after purchase For advice or a quote, call 01746 781587.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

170 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good ladders

I ordered a ladder from them because I wanted to clean the gutter. Whole experience was great as they had a discount on a few of them. Ordered it and it was delivered within 2 days. Excellent quality and highly recommended.

11 August 2023
Unprompted review
Rated 5 out of 5 stars

Very good

Ladders arrived quickly after they were ordered. Ladders are very good quality and a good price compared to others on offer.

28 July 2023
Unprompted review
Rated 5 out of 5 stars

Recommended

Got what I ordered, very happy with the quality and it arrived when I needed it.
I could not ask for more than that from a company.
Thanks again. Recommended.

20 June 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service! Ladders arrived after 3 days once ordered, customer service was great, they couldn’t have been more helpful. Ladders are also amazing quality at a great price. Very good price after shopping around. Would recommend to anyone!

27 April 2023
Unprompted review
Rated 5 out of 5 stars

Top marks!

There were some issues with delivery but LAA were very helpful and sorted it quickly.

Everyone makes mistakes, but it's how you deal with them that counts.

Thanks for your first class service Molly, see you down the Harbourside!

2 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent seller

Recently bought a set of triple ladders off this company very impressed the quality and price delivered on a day that was suitable for me 1st class service would recommend

24 February 2023
Unprompted review

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