I ordered some hanging lamps but the diameter was not mentioned in the description. The lamps are very nice but huge, bigger than presented in the pictures. I had to return them unfortunately.
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Everything worked out fine so far. One of the lamps in the package was broken and the “reklamation” process was easy. Still waiting for the replacement to arrive, but I’m overall satisfied.
I found a replacement on this site for an 8 year old light - price was good, purchase was easy, delivery was fast- the light fits the old mounting holes!!
Once I chose the lamp (your selection is enormous), the ordering process was easy and fast. It was shipped by the next day and delivered ahead of ETA. I've used Lampenwelt several times during our... See more
Company details
Written by the company
Lampenwelt.at ist der größte Online-Pure-Player für Licht und Beleuchtung in Europa. Wir stehen für herausragenden Kundenservice und bieten die ganze Welt der Beleuchtung an einem Ort – mit über 400 Marken und mehr als 50.000 Produkten. Ob beim Frühstück, bei der Arbeit, bei geselligen Abenden oder auf dem Sofa: Beleuchtung ist für unser Leben unverzichtbar. Licht spendet Helligkeit, kreiert eine besondere Stimmung und erzeugt Emotionen. Es unterstützt unseren Alltag und sorgt für mehr Sicherheit. Bei Lampenwelt erhalten Sie einen exzellenten Beratungsservice und eine professionelle Fachberatung - auch für Geschäftskunden. Sie können zudem zwischen flexiblen Zahlungsarten von Rechnung bis Amazon Pay wählen und profitieren von einer schnellen Lieferung.
Written by the company
Unsere Geld-zurück-Garantie
30 Tage Rückversand und Geld-zurück-Garantie
Bei Lampenwelt bieten wir Ihnen zusätzlich zum gesetzlichen 14-tägigen Widerrufsrecht für die anschließenden 16 Tage eine freiwillige Geld-zurück-Garantie. Sie können dadurch von uns erhaltene Ware innerhalb von 30 Tagen an uns retournieren.
Contact info
Rabanusstraße 14-16, 36037, Fulda, Germany
- +43 1 38 59 172
- info@lampenwelt.at
- lampenwelt.at
4.4
Excellent
10k reviews
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Faulty IT system
Faulty IT system. My order went completely missing, untraceable at the firm, while confirmed on my (client) screen. After several calls to Lampenwelt, an employee assured me that there was no trace of the order and that, consequently, I could place a brand new order. WRONG: 24 hours later, hence 3 days after placing the initial order, I got an email confirmation that the firm was handling it. In the meantime, I had already placed an order for the same lighting fixtures for a lower price with a firm in the Netherlands. Now, I am wasting my time towards a cancellation of my initially lost order in an attempt to get my money back. Internet-based sales platforms cannot afford a faulty IT system!
19 June 2023
Reply from Lampenwelt.at
Sehr geehrte/r Kunde/in,
vielen Dank, dass Sie sich Zeit für eine Bewertung genommen haben.
Es tut uns sehr Leid, dass es zu solchen Unannehmlichkeiten gekommen ist. Dies ist keinesfalls in unserem Sinne.
Sollten Sie noch weitere Anregungen oder Rückfragen haben, können Sie gerne unseren Kundenservice kontaktieren.
Wir wünschen Ihnen einen schönen Tag.
Mit freundlichen Grüßen
Ihr Lampenwelt.at-Team
Top product fast delivery
4 April 2023
Very disappointed
We are very disappointed with this company. We have bought all the lightning at our house through this company and left very nice amount of money to them. While the quality of certain items is very good (not all), we have had very unpleasant experience with the company itself. I have overlooked that I have selected “payment through bank account” for one of our orders, as I usually pay everything via PayPal. Company until today have not sent a single reminder, so that we could have realized a mistake with the payment at our end, but has just sent “Letzte Mahnung” with less than 24 hours notice to pay missing invoice. We are very disappointed to receive a treatment like this for an amount of 150EUR while we have left more than 5000 EUR to this company. We will definitely never buy from this company again.
Additional info (after reply from a seller): It is not true what the seller stated. We have received goods in October 2022 and reminder for payment was sent in January 2023. Also the reminder that was sent was not automated, but signed by a specific person. Additionally disappointed that seller is not familiar with their internal processes.
2 January 2023
Unprompted review
Reply from Lampenwelt.at
Sorry for the inconvenience.
We appreciate that you have placed several orders with us.
All these processes are automatized. If the system finds that there is an order that has not yet been paid for (and therefore not shipped) a reminder is sent to the customer.
The system automatically reserves the goods for a certain period of time. With this message the customer is only reminded that he still has an open order with us.
We wish you a good day.
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