LampTwist Reviews 5,769

I never received this order, since DHL informed me that Lamptwist never delivered them the pack (in fact just the label has been given for shipment). There is 2 weeks that I ordered and I have no product, no information! I'm very frustated of this experience and expect immediate measure from Lamptwist

Nice variety of products in the Shop.
One item item I ordered had a defect and I contacted the service department (supportatlamptwist.be), but on answer at all so far within two weeks. The automatic respond mailing works good though.

I have ordered from LampTwist the first time, I was a bit sceptical at first because of the much lower price in comparison to the more established websites for design products. However, my order was delivered quickly and the lamp is definitely authentic. Would definitely order from this online shop again.

Quick delivery but they never mentioned about extra costs for delivery

Thank you for responding to my review and for confirming the refund has been issued.

A few clarifications for future customers.

I clicked on a image Google ad. The image showed the Eames Lounge Chair. The text included the word "miniature." I didn't see it. My eyes went to the picture.

Your team replied to me: "We understand the misleading concerning the size of the chair."

That's the full story in their own words.

When I first asked to cancel, I received: "Once payment is confirmed, orders are processed almost immediately... that's why we're usually unable to cancel them."

When I persisted, the message became: "This is why our T&C's (that you accepted by placing the order) specify that cancellation is not possible."

Two different tones. One situation.

The refund came eventually. I'm glad it's resolved. I'm leaving this review so others know what to expect.

If you want to prevent this, add "MINIATURE VERSION" directly on the ad image itself.

....Orignal ...

I wish I had read other reviews before ordering from LampTwist. My experience has been incredibly frustrating and has raised serious red flags about their business practices.

I placed an order on 16th February for a chair, only to realise the next day (17th February) that the product photos were misleading regarding the actual size. I immediately requested a cancellation. Despite the fact that the item isn't even scheduled for delivery until 16th March, giving them over three and a half weeks of notice, they refuse to cancel the order.

Their support replies have been a masterclass in passing the buck. First, I was told: "We understand the misleading concerning the size of the chair. I'll reach my manager to ask if it's possible to cancel the order. Indeed, as explained, at my level, I'm not authorized to do it as generally cancellation is not possible."

When I pushed back, they followed up with this excuse: "Just to give you a bit of context: once payment is confirmed, orders are processed almost immediately to ensure fast delivery. That's why we're usually unable to cancel them at that stage (not because we don't want to help, but simply because things are already in motion on our end or on the supplier's end)."

How can the order be "already in motion" if it isn't leaving the warehouse for another month? This completely contradicts EU consumer law, which grants a 14-day cooling-off period. By refusing a cancellation given so far in advance, they are actively denying my statutory rights.

I have now had to escalate this to the European Consumer Rights team. It's a shame it has to come to that. If you value your time and money, I would strongly advise shopping elsewhere.

I will update this review should it get resolved.

Delivery almost a month later vs info on site. An 80! kg pallet is being sent w/o further pre alignment via DHL business connect (which basically drops it in front of my house) to an end customer. It was a coincidence I was home that day. How am I supposed to get that shelf into my apartment? And what am I supposed to do with the B2B palette? Cannot find recommend unfortunately

I would not recommend my worst enemy to shop at LampTwist. I purchased two expensive lamps at the beginning of August 2025, and the website stated a delivery time of 2 weeks. I chose to buy from them because I wanted the lamps quickly, and other retailers had 4–8 weeks’ delivery time.

Throughout the process, I received very little information and had to repeatedly request status updates myself. In the end, I received the lamps in December — 4 months after placing and paying for the order. It then turned out that both lamps were defective and could not be used.

I reported this immediately, but now, at the end of February, I am still waiting for the correct return information, which they require in order to refund me. I am deeply shocked by how completely amateurish and unprofessional this company is. Never, under any circumstances, consider shopping here.

Thank you! Thank you! For the excellent and speedy service you have provided for the delivery by DHL of my Khan Kartell chandelier. I have received it in excellent condition and love it!!!

This is the worst experience! I bought a Sena lamp and it arrived without the base. I reported it immediately and it is more than 3 weeks and this matter is still not resolved! No communocation and I send e mails every day!

4 March 2026
I want to thank Lamptwist for sending me the correct order with no extra cost.
I do appreciate your help in the end. The product is beautifull.
Roelene

The product on the Website (Tolomeo Mega, wall mounted) is not what you get. When enquiring, there is no answer, neither via email, chatbot or phone! When returning the wrongly sent items they still charge you for the delivery. And so far I have not even received a refund for the wrongly sent goods. Very disappointing. Can't recommend at all.

Your reply is a rather cheap reply…but nothing unexpected.
You very much have my details and I will not give them out publicly here. Not many customers ordered Tolomeo Mega with my story…if you can not verify my story…that would just proof my point of a very bad customer service.

The products themselves are excellent, high quality, well priced, and with a strong overall selection. Where the experience fell short for me was in the customer service interface. The tracking link in my account led to a 404 page, which made it unclear where my shipment was and how the items were distributed across the different boxes.

When I reached out via chat, the AI assistant did not fully understand my question, and the responses from live support felt somewhat transactional and impersonal. Some messages appeared rushed or automated, and overall the interaction gave the impression that the team may have been handling a high volume of inquiries.

That said, the issue was ultimately clarified and resolved, and I am happy with the products themselves.

The worst! ordered a lamp that never arrived and never got the money back. poor communication. Don't recommend buying anything from them.

I’m absolutely thrilled! This was my first time ordering from this website, and everything went simply perfectly - from the very attractive price (during the sales period) to the final delivery.

Special thanks for your boxes: they are extremely sturdy and also beautifully designed. All information about the order and its shipment was provided within the announced time frame (there was no need to write to support or repeatedly ask for updates, which so often happens elsewhere).

I will definitely shop here again!

I have made an order on the 6th of January and they kept delaying the shipping dates for 3 times and today I received another email outline the same problem. I cancel the order one month later and never received the goods.

Worst experience ever. I spent $1800 on a lamp, waited over two months, and received a damaged item. After returning it, I have never received my replacement.

I was first told to wait two months, then later told they hadn’t received anything from the supplier and asked me to wait another month. The lamp I ordered is a popular design, so I honestly can’t believe there’s no stock available.

The customer service staff member named Julie was rude and unprofessional. The only thing she seemed able to do was make excuses instead of providing a proper solution.

Very good comunication and fast delivery when products are in stock.

Fast shipment, nice packing. Selling legit product with excellent price.

Terrible post sale service.
I ordered a FLOS lamp to be delivered to Australia and received the goods however the Australian adaptor was missing despite being shown as included in the text and illustrations in the box received on delivery! Numerous emails to customer service have yielded NOTHING. I am now stuck with a lamp that cost close to $1000 that doesnt work. I am livid

Fast delivery. The lamp came with clear instructions. Good quality and just like information on the website.