we came to landbay late in the day on a modern auction purchase after previous lender let us down. underwriter (David F) was superb, totally got the urgency of the situation. can't expect that sort of... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I worked with Christ Plaster on my clients 4 x BTL remortgages and he was incredible to work with. He was so proactive and was able to underwriter and agree the cases in record time., the clients h... See more
Company replied
As a broker, I am loving the new product transfer process and portal with Landbay. The whole process from start to finish was really smooth and streamlined and the underwriter kept me informed throug... See more
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A complex case which was handled very well and understood by the underwriter. The complexity was in the legal work but Landbay behaved in their usual reliable way to a successful conclusion. A top 5... See more
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Company details
- #77 of 104 best companies in Financial Institution
- #1 of 1 best companies in Market Operator
Written by the company
Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.
Contact info
111 Buckingham Palace Road, London, SW1W 0SR, SW1W 0SR, London, United Kingdom
- 020 3817 7700
- support@landbay.co.uk
- landbay.co.uk
4.3
Excellent
653 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 month
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Just a very good BTL lender that is…
Just a very good BTL lender that is better to deal with more than many others.
25 September 2025
Reply from LANDBAY
Thank you Andy! We're glad to hear you enjoy working with us and hope to do so again soon.
Great Service
Recently placed a Ltd Co Buy to let with Landbay. Both my BDM Harry and the underwriter, David (who I had direct access to) were extremely helpful. Was a very positive experience and I look forward to placing business with them again.
1 July 2025
Unprompted review
Reply from LANDBAY
Hi Carole,
Thank you for your review. We're so glad that you enjoyed working with us and have passed your feedback on to Harry and David!
Reply from LANDBAY
Thank you, Kevin. We look forward to working with you again soon!
Big thanks to Harry Phillips and team…
Big thanks to Harry Phillips and team at Landbay. This was my first Buy to let case with them and am glad to say that I received great help and support at every stage.
Their portal is very user friendly and didn’t feel like it was my first time using it.
Strongly recommend Landbay and team for your Buy to let applications.
9 September 2025
Unprompted review
Reply from LANDBAY
Thank you for your amazing review, and we're so glad your first case with us went smoothly, Dipak. We look forward to working with you again soon!
This was the most complicated and drawn…
This was the most complicated and drawn out product transfer that I have ever been involved with and I have been a mortgage intermediary for over 40 years!
4 September 2025
Reply from LANDBAY
Hi Ismail, thanks for taking the time to share your feedback.
Our Product Transfer process can sometimes differ from other lenders because of our funding model. We work with multiple funding partners to offer a wide and competitive range of buy to let mortgage products, and occasionally this means your funding partner may change during a transfer.
We understand this can add an extra step, but we’re committed to keeping the process smooth and transparent through our fully digital journey. Your comments are really valuable to us and help us continue improving the experience for our customers.
Reply from LANDBAY
Thank you for your feedback. Hope to work with you again soon!
Rate switch process was painful and…
Rate switch process was painful and felt like a full mortgage application
4 September 2025
Reply from LANDBAY
Hi Ash, thank you for taking the time to share your feedback.
Our Product Transfer process can sometimes differ from other lenders because of our funding model. We work with multiple funding partners to offer a wide and competitive range of buy to let mortgage products, and occasionally this means your funding partner may change during a transfer.
We understand this can add an extra step, but we’re committed to keeping the process smooth and transparent through our fully digital journey.
Your comments are really valuable to us and help us continue improving the experience for our customers.
As always Landbay were a pleasure to…
As always Landbay were a pleasure to work with and understood the client requirements and their flexibility allowed for a seamless completion at legals.
29 August 2025
Reply from LANDBAY
Hi Daire,
Thank you for your review. We're glad you enjoyed working with us and hope to do so again soon!
quick and productive communication with…
quick and productive communication with the underwriter Jasmin Locke, swift approval of a case in good time.
28 August 2025
Reply from LANDBAY
Thank you Jordan! We've passed your review on to Jasmin and look forward to working with you again.
Horrible company
Horrible company. My Father had 2 B2L loans with Landbay. Sadly, he died and all his property was left to my Mother. She is old an poorly herself, all the probate was done and the flats were legally hers. Despite sending Landbay all the documentation and continuing to pay the loan, Landbay refused to speak to her or her solicitor, they then stopped the DD and refused to take funds to keep up the payments on the loan. They insisted they could only speak to my Father (deceased!). They then sent letters giving my Mother (yes they identified her as the owner in this respect!) ultimatums to take action to recover the whole amount of the loans. In the end she was forced to pay the loans off in cash (from the proceeds of selling her home) in order to prevent repossession, as Landbay would not wait for her to refinance. It took 3 days to pay them due to their terrible customer service. Fully intend to report them to the banking ombudsman and am contacting the media with the story. If this is a company that can treat a grieving widow, who kept up her payments, like this, how will they treat you? You will be thinking, must be more to this, two sides to the story etc., nope, this is how my Mum was treated, no sympathy, no common sense, unreasonably, all completely avoidable and unnecessary. They left my Mother frightened and anxious, just after the loss of her husband, and whilst she was gravely ill herself. Bullies and scoundrels, that is what they are.
25 July 2025
Unprompted review
Reply from LANDBAY
Dear Paul,
We're very sorry for your loss and for the distress your mother experienced. We recognise how difficult this situation must have been, and we're sorry that our service did not meet expectations at such a sensitive time.
In cases where a borrower passes away, we're required to follow legal processes, including waiting for the Grant of Probate before we can act on mortgage accounts. That said, we acknowledge there were delays and communication issues on our side, and we regret any additional stress this may have caused.
We're reviewing this case internally to learn from it and prevent similar issues in future. If you're open to it, we'd like to discuss this further with you. Please email us at enquiries@landbay.co.uk so we can investigate this matter directly.
Sincerely,
The Landbay Team
Fab system and lovely smooth process
4 August 2025
Reply from LANDBAY
Thank you, Kate! We look forward to working with you again.
Easy communication
Easy communication with Underwriter and BDM to process the application to offer.
4 August 2025
Reply from LANDBAY
Hi Stephen,
Thank you for your 5-star review. We're delighted to hear that you enjoyed working with us and our team.
Reply from LANDBAY
Thank you Adam!
Was not a straight forward case but…
Was not a straight forward case but Landbay worked with us to make it happen, with plenty if issues to deal with on the way.
29 July 2025
Reply from LANDBAY
Hi Nick,
Thanks for taking the time to leave a review. We're glad we could support you and your complex case. We look forward to working with you again soon!
Reply from LANDBAY
Thanks, Martin! We love to hear that you enjoyed working with our team.
Great processing experience
Great processing experience. Underwriter James has been excellent in communication and support all of the way through.
25 July 2025
Reply from LANDBAY
Thank you for your review. It's great to hear you had a wonderful experience working with us, and we have shared your feedback with James!
Great experience all round
Great experience all round, from the telephone team to the underwriters to the BDM - Gabbie :)
28 July 2025
Reply from LANDBAY
Hi Alex,
Thank you for your review. We've passed this on to Gabbie and the wider teams. We look forward to working with you again soon!
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