we came to landbay late in the day on a modern auction purchase after previous lender let us down. underwriter (David F) was superb, totally got the urgency of the situation. can't expect that sort of... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.
111 Buckingham Palace Road, London, SW1W 0SR, SW1W 0SR, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ian Hall was extremely helfully in supporting me with 2 PTs as was Jess - with regards t0 the speed due to the issues we were having with the system.

Reply from LANDBAY
I had a great experience—Raheed was incredibly supportive and consistently available whenever needed. I would work with Landbay again.

Reply from LANDBAY
Recently did a Ltd company BTL Purchase for a client.
The BDM Rahead was very informative and knew the criteria very well.
The underwriter stayed in contact throughout and we had a direct line that helped speed the process up.
We faced some challenges with the solicitors towards the end, and again Rahead was able to step in and help us to completion.
End result.
Very happy client!!
I would definitely use Landbay again 😀

Reply from LANDBAY
Absolutely great service! My BDM, Rahead, has been incredibly helpful. He consistently keeps an eye on all cases - from enquiry through to completion - to ensure everything runs smoothly.

Reply from LANDBAY
The process of Product Switches are new to this lender and they appear to go about it so differently from other lenders. I think some training on this from the Company would have been useful
A simple product transfer process was made extremely complicated.
Landbay understand the specialist market, making the experience smooth and stress free. I had direct contact with the underwriter along with support from the business development manager and felt we worked well together to exceed the customers expectations.

Reply from LANDBAY
The portal is user-friendly and easy to use, making it simple to upload documents and track progress.

Reply from LANDBAY
Application for simple product switch submitted beginning of March. Took until May to go through. Understood there would be a soft underwrite but paperwork was submitted and not dealt with thus causing the client to revert to the SVR thus incurring uneccessary expense.
Very helpful & Efficient underwriting and Harry, my BDM

Reply from LANDBAY

Reply from LANDBAY

Reply from LANDBAY

Reply from LANDBAY
The service Received from the underwriter Katie was exceptional, another offer within 7 days and that included getting the valuation back. My client is a very experienced portfolio landlord and is always very impressed with the choice of products and service received.
Alex my BDM is also exceptional.

Reply from LANDBAY
If you are a mortgage broker wanting to look after your clients, avoid this company like the plague, one of the worst experiences sorting what should be simple PT's. Place your case with a lender who can offer something going forward.
I had a fantastic experience with Harry & David from Landbay. They were incredibly professional, friendly, and approachable throughout the process. Their communication was excellent, making everything clear and straightforward. The service was impressively quick, with no unnecessary delays. They went above and beyond to ensure a smooth transaction, demonstrating great expertise and efficiency. It’s rare to find such a combination of speed, friendliness, and professionalism in the industry. I highly recommend Harry & David at Landbay to anyone looking for a hassle-free, seamless experience. It was a pleasure to deal with from start to finish!

Reply from LANDBAY
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.