LANDBAY Reviews 

653
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the exceptionally helpful staff and responsive underwriters for guiding them through complex transactions and making the application process remarkably smooth, fast, and efficient. People also genuinely appreciate the outstanding customer service, noting that team members are consistently available on the phone and very quick to respond to email inquiries. However, some people mentioned experiencing frustrating delays and unexpected difficulties with certain product transfers or prolonged mortgage redemption procedures. A few reviewers were thoroughly dissatisfied with the perceived lack of assistance and poor communication encountered during more complicated customer situations.

What people talk about most

Staff

Clients share positive opinions on staff, noting the great support and helpful coordination from team members... See more

Service

Users describe positive interactions with service, highlighting fast and efficient processing from initial... See more

Customer service

People report positive experiences with customer service, noting that communication from submission to... See more

Response time

Reviewers share mixed feedback regarding response times. Some consumers praise the fast and efficient... See more

Product

Consumers find product experiences to be quite mixed and varied. While many reviewers praise the fast,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

we came to landbay late in the day on a modern auction purchase after previous lender let us down. underwriter (David F) was superb, totally got the urgency of the situation. can't expect that sort of... See more

Company replied

Rated 5 out of 5 stars

I worked with Christ Plaster on my clients 4 x BTL remortgages and he was incredible to work with. He was so proactive and was able to underwriter and agree the cases in record time., the clients h... See more

Company replied

Rated 5 out of 5 stars

As a broker, I am loving the new product transfer process and portal with Landbay. The whole process from start to finish was really smooth and streamlined and the underwriter kept me informed throug... See more

Company replied

Rated 5 out of 5 stars

A complex case which was handled very well and understood by the underwriter. The complexity was in the legal work but Landbay behaved in their usual reliable way to a successful conclusion. A top 5... See more

Company replied


Company details

  1. #77 of 104 best companies in Financial Institution
  2. #1 of 1 best companies in Market Operator

Written by the company

Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

653 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.3

All reviews

(653)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

PT - Trinick Property

Ian Hall was extremely helfully in supporting me with 2 PTs as was Jess - with regards t0 the speed due to the issues we were having with the system.

1 July 2025
LANDBAY logo

Reply from LANDBAY

Thank you for your feedback, Natalia. We're happy to hear you got the support you needed with your PT applications!

Rated 5 out of 5 stars

I had a great experience—Raheed was…

I had a great experience—Raheed was incredibly supportive and consistently available whenever needed. I would work with Landbay again.

1 July 2025
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Reply from LANDBAY

Thank you for your feedback, Siddharth. We're so happy to hear you had a great experience!

Rated 5 out of 5 stars
LANDBAY logo

Reply from LANDBAY

Hi Nick,

Thanks for your review. We're glad to hear that you found our service and your underwriter to be great. We look forward to working with you again.

Rated 5 out of 5 stars

Ltd company BTL Purchase

Recently did a Ltd company BTL Purchase for a client.

The BDM Rahead was very informative and knew the criteria very well.

The underwriter stayed in contact throughout and we had a direct line that helped speed the process up.

We faced some challenges with the solicitors towards the end, and again Rahead was able to step in and help us to completion.

End result.

Very happy client!!

I would definitely use Landbay again 😀

10 June 2025
Unprompted review
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Reply from LANDBAY

Hi Ash,

Thank you for your 5-star review!

It's great to hear that your underwriter and Rahead were able to help you complete the case despite the challenges. We've passed your feedback on to the team. We look forward to working with you again soon!

Rated 5 out of 5 stars

Fantastic Experience with My BDM

Absolutely great service! My BDM, Rahead, has been incredibly helpful. He consistently keeps an eye on all cases - from enquiry through to completion - to ensure everything runs smoothly.

4 June 2025
Unprompted review
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Reply from LANDBAY

Hi Wai, thank you for your review! We have passed this on to Rahead and look forward to working with you again soon.

Rated 5 out of 5 stars

Great Service. Landbay do it again!

Landbay understand the specialist market, making the experience smooth and stress free. I had direct contact with the underwriter along with support from the business development manager and felt we worked well together to exceed the customers expectations.

20 May 2025
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Reply from LANDBAY

Hi Adrian,

Thank you for your review. It's great to hear you had a smooth experience working with us, and we could help you go above and beyond for your client.

Rated 1 out of 5 stars

Application for simple product switch…

Application for simple product switch submitted beginning of March. Took until May to go through. Understood there would be a soft underwrite but paperwork was submitted and not dealt with thus causing the client to revert to the SVR thus incurring uneccessary expense.

1 May 2025
Rated 5 out of 5 stars

Easy to communicate

Easy to communicate, very much a common sense Lender!

9 April 2025
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Reply from LANDBAY

Thank you, Andrius! We look forward to working with you again soon.

Rated 5 out of 5 stars

Product switch under new scheme

Product switch under new scheme - all worked well.

2 April 2025
LANDBAY logo

Reply from LANDBAY

Hi Ian, thank you for your review. We're glad you enjoyed our new product transfers and working with us!

Rated 5 out of 5 stars

quick completion

completion before april deadline due to smooth and efficient process

28 March 2025
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Reply from LANDBAY

Hi Gary,

We're pleased we could help you meet the deadline, and that you found the process smooth and efficient. We look forward to working with you again soon.

Rated 5 out of 5 stars

Exceptional Service

The service Received from the underwriter Katie was exceptional, another offer within 7 days and that included getting the valuation back. My client is a very experienced portfolio landlord and is always very impressed with the choice of products and service received.
Alex my BDM is also exceptional.

26 March 2025
Unprompted review
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Reply from LANDBAY

Hi Gary,

Thank you for your review.

We're so glad you enjoyed working with us and have passed your feedback on to Katie and Alex!

Rated 1 out of 5 stars

Avoid

If you are a mortgage broker wanting to look after your clients, avoid this company like the plague, one of the worst experiences sorting what should be simple PT's. Place your case with a lender who can offer something going forward.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with Harry…


I had a fantastic experience with Harry & David from Landbay. They were incredibly professional, friendly, and approachable throughout the process. Their communication was excellent, making everything clear and straightforward. The service was impressively quick, with no unnecessary delays. They went above and beyond to ensure a smooth transaction, demonstrating great expertise and efficiency. It’s rare to find such a combination of speed, friendliness, and professionalism in the industry. I highly recommend Harry & David at Landbay to anyone looking for a hassle-free, seamless experience. It was a pleasure to deal with from start to finish!

18 March 2025
Unprompted review
LANDBAY logo

Reply from LANDBAY

Hi Imran,

Thank you for your five-star review. We're so glad you enjoyed working with us and have passed your feedback on to Harry and David.

We hope to work with you again soon!

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