LANDBAY Reviews 

653
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the exceptionally helpful staff and responsive underwriters for guiding them through complex transactions and making the application process remarkably smooth, fast, and efficient. People also genuinely appreciate the outstanding customer service, noting that team members are consistently available on the phone and very quick to respond to email inquiries. However, some people mentioned experiencing frustrating delays and unexpected difficulties with certain product transfers or prolonged mortgage redemption procedures. A few reviewers were thoroughly dissatisfied with the perceived lack of assistance and poor communication encountered during more complicated customer situations.

What people talk about most

Staff

Clients share positive opinions on staff, noting the great support and helpful coordination from team members... See more

Service

Users describe positive interactions with service, highlighting fast and efficient processing from initial... See more

Customer service

People report positive experiences with customer service, noting that communication from submission to... See more

Response time

Reviewers share mixed feedback regarding response times. Some consumers praise the fast and efficient... See more

Product

Consumers find product experiences to be quite mixed and varied. While many reviewers praise the fast,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

we came to landbay late in the day on a modern auction purchase after previous lender let us down. underwriter (David F) was superb, totally got the urgency of the situation. can't expect that sort of... See more

Company replied

Rated 5 out of 5 stars

I worked with Christ Plaster on my clients 4 x BTL remortgages and he was incredible to work with. He was so proactive and was able to underwriter and agree the cases in record time., the clients h... See more

Company replied

Rated 5 out of 5 stars

As a broker, I am loving the new product transfer process and portal with Landbay. The whole process from start to finish was really smooth and streamlined and the underwriter kept me informed throug... See more

Company replied

Rated 5 out of 5 stars

A complex case which was handled very well and understood by the underwriter. The complexity was in the legal work but Landbay behaved in their usual reliable way to a successful conclusion. A top 5... See more

Company replied


Company details

  1. #77 of 104 best companies in Financial Institution
  2. #1 of 1 best companies in Market Operator

Written by the company

Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

653 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(653)

123 reviews in the last 12 months

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Rated 1 out of 5 stars

Landbay.....could do better.....

Landbay agreed the mortgage so i'm grateful. They only issue mortgage offer for 3 months (even for new builds). Offer extensions are non-existent, pick a new product. Buildings Insurance Quote required for a 5th Floor Flat to protect against flooding ...... Noahs Ark insurance came in handy here..... The only reason Landbay got 1 start is because of the underwriter A. Cross! He is a credit to Landbay!

I won't be using Landbay for a long long time....

28 February 2025
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Reply from LANDBAY

Dear Lee,

Thank you for sharing your feedback. We are sorry to hear that your experience with Landbay did not meet your expectations, and we appreciate the opportunity to address your concerns.

Regarding the building insurance requirement, we understand your frustration. However, this is a standard procedure for properties with a high risk of surface water flooding, regardless of the floor level. Our primary concern is ensuring that properties are adequately protected and secure, and in cases where flooding could impact accessibility or security, we require confirmation that the insurance terms align with our standards.

We also understand the timing of the property inspection caused delays in processing your mortgage. As the property was a new build and not fully completed within the initial 90-day offer period, we were unable to issue a timely extension. As a result, a new offer was issued based on the available products at that time, which included a slight adjustment in the rate. We acknowledge that this situation wasn’t ideal and apologise for any inconvenience it may have caused.

We’re grateful for your recognition of our underwriter, Adam, and we will certainly pass along your kind words.

We hope you will reconsider using Landbay in the future, and we would be happy to assist with any further questions or concerns.

Please don’t hesitate to reach out directly to discuss any additional feedback you may have.

Kind regards,

Landbay

Rated 5 out of 5 stars

Excellent Service

I recently had the pleasure of working with Landbay on a mortgage case, and I couldn't be more impressed with the service I received. A huge thank you to Katie Zerafa and Rahead Hussain for their exceptional support throughout the process.

From start to finish, Katie and Rahead were approachable, proactive, and always available to address any queries. Their dedication and expertise were instrumental in getting the case over the line, and their professionalism made the entire experience smooth and stress-free.

It's rare to find such outstanding individuals who go above and beyond for their clients, and because of their fantastic service, I’ll certainly be looking to process more cases with Landbay in the future.

Thank you again, Katie and Rahead – I genuinely appreciate your help and look forward to working with you both again soon!

18 February 2025
Unprompted review
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Reply from LANDBAY

Hi Irfan,

It's great to hear you enjoyed working with us and are impressed with our service.

We have passed this great feedback on to Katie and Rahead. We look forward to working with you again soon!

Rated 5 out of 5 stars

Fantastic Service

Collette has been extremely helpful and informative throughout the process to ensure we got to offer quickly and efficiently and Paula gave us time to discuss and support the deal upfront so we could submit with confidence

14 February 2025
Unprompted review
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Reply from LANDBAY

Thank you for your review, Sam! We're glad you enjoyed working with us and have passed this on to Collette and Paula.

Rated 5 out of 5 stars

Landbay’s new online Product Transfer system

Landbay’s new online Product Transfer system is slick, seamless, and incredibly easy to use—a game-changer for brokers! The process is intuitive, efficient, and saves valuable time. A special thanks to Paula Dowson, whose expert guidance and support were invaluable in getting our first application over the line smoothly. Her professionalism and in-depth knowledge made the experience even better. This new platform is a fantastic addition to Landbay’s offering, reinforcing their commitment to innovation and broker-friendly solutions. Highly recommended!

Gary, Independent Mortgages Direct NE

4 February 2025
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Reply from LANDBAY

Hi Gary,

Thank you for your review! We're so pleased you found our Product Transfers seamless and easy to use.

We've passed your feedback on to Paula and look forward to working with you again soon!

Rated 5 out of 5 stars

submitted a btl ltd purchase case with…

submitted a btl ltd purchase case with Landbay after so long and what a smooth and great experience,
i must say that the property was above a commercial unit and previously got declined 3 times,
the under writer of the case was Scott Thomson a very efficient and responsive UW, case went to offer within days.
so next case is definitely will be on top of my list.

4 February 2025
Unprompted review
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Reply from LANDBAY

Thank you, Roja. We're so glad to hear you had a smooth experience with us and will pass on the feedback to Scott!

Rated 5 out of 5 stars

Excellent work Landbay!

Great work Landbay! in my opinion you are one of the few lenders that will lend against the increased value of a residential property after light refurbishments have been undertaken and without any fuss! The client is also a first time landlord! Thanks to all your team - from the Development Manger to the underwriter's and finally the completion team!

21 January 2025
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Reply from LANDBAY

Thank you for the fantastic review, Andy! We're happy to hear our products could meet your clients needs without any hassle. Looking forward to working with you again soon.

Rated 5 out of 5 stars

Great service as usual from Landbay

Great service as usual from Landbay. Underwriters are super quick to respond and you know what you need to supply to get an offer and completion. And it always helps when you have the best BDM around when things don’t go to plan!

21 January 2025
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Reply from LANDBAY

Thank you so much for this review, Eleanor. We're happy to hear our underwriters and your BDM provided the support you needed.

Rated 5 out of 5 stars

This was the first time I have keyed a…

This was the first time I have keyed a case to Landbay but most certainly not my last. Really liked that after the document submission the underwriter contacted me directly to discuss the case and with the requirements he stipulated I have been able to get the case to offer very quickly. FANTASTIC SERVICE and PLEASURE TO DEAL AS SO EASY

9 January 2025
Unprompted review
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Reply from LANDBAY

Hi Shaun,

Thank you for your review! We're so glad your first experience with us was a positive one, and we look forward to working with you again soon!

Rated 5 out of 5 stars

As a broker I use many lenders and I…

As a broker I use many lenders and I recent used Landbay for the first time and I was very impressed with their willingness to lend and help get the application through. Would definitely use them again and recommend to everyone.

6 January 2025
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Reply from LANDBAY

Thank you, James. It's great to hear you enjoyed working with us, and we can't wait to work with you again soon!

Rated 5 out of 5 stars

first time using landbay

first time using landbay. i selected their AVM product. monday submitted the app, one enquiry email and same day the offer was issued. impressed is an understatement.

18 December 2024
Unprompted review
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Reply from LANDBAY

Hi Nadeem. We're happy to hear you were impressed with our AVM products and their efficiency!

Rated 5 out of 5 stars

Fantastic BDM!

Fantastic BDM!

Simone was absolutely brilliant throughout the process. Without her, my client would have likely pulled out of the application entirely. I can’t speak highly enough of her dedication and support.

18 December 2024
Unprompted review
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Reply from LANDBAY

Thank you Louie! We've passed this positive feedback on to Simone and hope to work with you again soon.

Rated 5 out of 5 stars

Excellent support

Client needed mortgage to pay off his bridging to exit and their AVM and processing timescale really helped to exit and saves money

Thank you

16 December 2024
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Reply from LANDBAY

Hi Usha, thank you for your review. It's great to hear our AVM products helped meet your client's timescale!

Rated 5 out of 5 stars

Extraordinary Collette (underwriter)

Extraordinary Collette (underwriter)
I am so pleased we had Collette to be our underwriter on this case.
We had to apply for several offer extensions and unexpected delays with legals and HMO licence.
Collette was superb and put up with the changes and always keen on helping us out.
Offers were extended and rates changed with ease.
I would say without doubt, that having direct access to an underwriter (a great one!) gives us brokers more clarity/transparency during the transaction.
Thank you so much 😉

21 November 2024
Unprompted review
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Reply from LANDBAY

Hi Michela,

Thank you for this review! We're happy to hear you enjoyed working with Collette and that you found the process clear and transparent. We look forward to working with you again soon!

Rated 5 out of 5 stars

Excellent Underwriter

Application process smooth, had an excellent underwriter in Chris who was clear and transparent in what was required. Even though the lending amount changed during the process, this was conveyed clearly and concisely in a manner which made it easy for us to explain to the clients

13 November 2024
Unprompted review
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Reply from LANDBAY

Hi David,

Thank you for this 5-star review! We've passed this on to Chris and look forward to working with you again.

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