I have bought several times from them and got great products and services. However, I placed an order back in December 2023 with an estimated delivery date of 20th January 2024. I still have received... See more
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I made an order in 2022 that went through and was filled perfectly. I loved the stock that I purchased and had no issues whatsoever receiving it. My second order in late 2023 never arrived. I received... See more
Received my order within a day of ordering. Customer service extremely helpful&responsive. Answered my concerns regarding recent bad reviews and assured me that things have changed. They couldn’t have... See more
Company replied
I am absolutely delighted with my purchase received today, exactly as promised, in perfect condition. A beautiful pepper (capsicum) shaped vase in lovely greens and red colours. It looks fabulous on m... See more
Company replied
Company details
Written by the company
Latzio is a forward-thinking European lifestyle brand that curates hand-picked interiors from some of the world’s best designers, and brings them together in one easy-to-shop platform. Our inspiration comes from our love of art, travel and nature, along with our deeply-held appreciation for different cultures. We strive to find products that reflect this, and which showcase the most unique and exciting designs and materials from across the globe. Our aim is to offer customers on-trend pieces that are also high-quality, and have longevity. As a company, we are environmentally-aware and recognise the responsibility we have towards our planet. Sustainability is an important part of who we are, and we believe in responsible operation, from sourcing of materials, to manufacturing processes, to delivery. Before we decide to work with any new designers, we make sure their views on this align with our own. We hand-select conscientious partners who we trust to uphold our values, and aim to build life-long relationships with them. Our platform is designed to be easy to navigate and provide the best possible customer experience. There are hundreds of hand-picked interiors just waiting to transform your home, and it’s easy to search them by item, brand or trend. We aim to keep our customers fully informed throughout the shopping process, and our customer service team are always on-hand to offer expert help and advice if needed. We believe that excellent design, quality and customer service are the pillar stones of a successful business, and that’s why we’ve made them a fundamental part of our everyday operation, and what defines us.
Contact info
130 Red Lion Street, TW9 1RB, London, United Kingdom
- 442082961892
- customerservices@latzio.com
- latzio.com
2.9
Average
513 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality products
11 November 2022
Unprompted review
Reply from Latzio Living
Dear Lisa,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Quick and reliable service
Quick and reliable service. I got the order sooner than expected and will definitely shop at Latzio again!
17 September 2022
Unprompted review
Reply from Latzio Living
Dear Andraz,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
Fun to shop here
No hassle with the ordering and fast and reliable shipping!
1 September 2022
Unprompted review
Reply from Latzio Living
Dear Alexa,
We’d just like to thank you for taking the time to write this review. We’re a small, family-run business here at Latzio and every bit of feedback like this does so much to help us out!
Thanks for your kind words and for sharing your experience. We’re very grateful for customers like you and hope you stick with us for years to come!
As we couldn't allocate your order number by your name to thank you personally, if you email us to customerservices@latzio.com I am able to send you a special thank you email for leaving the review.
We are looking forward to seeing you again soon.
Thanks again!
The Latzio Team
Excellent products
Excellent products, and quick delivery, would highly recommend
30 October 2022
Unprompted review
Reply from Latzio Living
Dear Andrew,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Great service. Responsive. Helpful.
Received my order within a day of ordering. Customer service extremely helpful&responsive. Answered my concerns regarding recent bad reviews and assured me that things have changed. They couldn’t have been more helpful. Their phone lines still do not work, but Kate on the customer service team promptly responded to my emails and went above and beyond to help ensure my order reached my door step. I would order from Latzio Living again.
1 November 2022
Unprompted review
Reply from Latzio Living
Dear Scarlett,
Wow, we were blown away by your positive words. We really appreciate the time you took to write such a thorough review!
If you'd like to be notified of thoroughly selected brands added every week onto our website, please sign up for our newsletter or feel free to contact our customer service department if you have any questions at customerservices@latzio.com.
Thanks again!
The Latzio Team
AVOID AVOID AVOID
AVOID AVOID AVOID
DO NOT BUY FROM THIS COMPANY
DISGUSTiNG CUSTOMER SERVICE
GIVE ME MY MONEY BACK !!!!
17 October 2022
Unprompted review
Reply from Latzio Living
Dear Karen,
Thank you for taking the time to write the feedback.
On 17th October we have answered your Email where you confirmed you would like to wait for your item to arrive and I can see per tracking that it has been delivered on 7th November.
As all of our products are coming from different countries and we are dealing with suppliers, we unfortunately do not have power over delays and it is something we need to work with.
I can understand how frustrating this must have been for you and
I can only apologise for a delay and inconvenience caused.
I can assure you that in the last couple of months we have overcome many obstacles as a small run family business but we have now managed to finally resolve those issues and have improved on our services and we keep on striving to improve them along the way.
I can understand your disappointment but I also now if you were to give us one more opportunity to show you that we have in fact improved our services, you would have a very pleasant shopping experience in the future.
Perhaps we can welcome you soon again at Latzio and you might be positively surprised.
Looking forward to welcoming you soon again.
Best wishes,
Kate
Quite rubbish really
Quite rubbish really - half the stuff hasn’t turned up on the day they said and they don’t respond to emails and you can’t get through on the phone - will avoid in future
1 September 2022
Unprompted review
Reply from Latzio Living
Dear Liz,
We really appreciate the time you took to write a review and we sincerely apologise for an extended delay and all the inconvenience caused.
I do understand how frustrating and time consuming this had to be. As a small run family business who was hit by Covid pandemic and post-Brexit regulations that extended the processing times on imports and exports we have come across many obstacles along the way.
We have improved so far on many of our services by moving warehouses and now we have much more control of our shipments as we ship ourselves and we have employed more staff in customer support so we could catch up with the high demand and make sure that we can reply in timely manner to all our customers.
I can fully understand your review and we take any feedback, either positive or negative, seriously and make sure that we can improve on whichever area we haven't managed to deliver in the past.
I can assure you today that we have now improved on many of our services and are keep striving on improving them even further. I sincerely hope that we can welcome you soon again at Latzio and show you that things have changed for the better if you are willing to give us the opportunity.
We hope to be able to welcome you soon again at Latzio.
Thanks again!
The Latzio Team
Order made in July- no item received. Ignored by Latzio. What to do if you are in a similar situation
Placed an order months ago. Item has been paid for but not received. No one responds to email or has the common courtesy to advise of delays or issues. Company buries it’s head in the sand. Very small minded given successful companies rely upon repeat business.
I do not believe this to be a legitimate business. Do not purchase from this company. Supply chain excuses are a smoke screen. I expect there to be an extremely high turnover within the customer service team given the sheer amount of issues, hence no consistency. I expect the company to be imminently dissolved or liquidated.
For anyone in s similar boat, as per the customer rights act 2015, a default delivery period of 30 days is stipulated, and this is the time that the retailer has to deliver the goods in a satisfactory condition unless otherwise arranged. If the delivery of your purchase is later than agreed, you have the right to terminate the purchase and obtain a full refund. If they ignore you, you can report to trading standards.
If you paid for your non-delivered or late item by a debit card, contact your bank and tell them that you want to use the ‘chargeback scheme'. They can reverse the payment and refund the amount back to your account.
1 July 2022
Unprompted review
I would prefer to give no stars to the…
I would prefer to give no stars to the company and their shocking service, don’t risk it, it’s not worth the loss of time or money, not to mention the frustration at trying to contact the customer service department, no hoper for sure
8 September 2022
Unprompted review
Very disappointed- paid for items that I have not recieved
Very disappointed, I have purchased multiple items from this website and never had a problem before. However, my latest order (Invoice #000031148 for Order #000064733) was not complete. I have paid for items I have not recieved.
The invoice clearly states 2 vases should be packed, the 2 is highlighted in yellow highlighter. Yet I only received one.
I have emailed customer services@ latzio.com twice and called the customer service line multiple, multiple times. I am yet to receive the product. Latzio living please refund me my money.
2 August 2022
Unprompted review
Everything arrived before due dates
Everything arrived before due dates. Fantastic. Latzio always kept me informed.
30 August 2022
Unprompted review
Reply from Latzio Living
Dear Karim,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Still no product or a refund.
Still no product or a refund.
Having placed an order mid July it took to mid August to establish that the product wasn’t in stock & confirmation that a refund would be processed. As you can see I’m still awaiting a refund and the courtesy of a response to my correspondence.
I hasten to add my request for a copy of the complaints procedure has been ignored.
One last chance to rectify the situation before legal action…..
I emailed customer services at 7.06 this morning following my emails of the 11th and 24th August being ignored.
Order number - 000064449
30 August 2022
Unprompted review
Reply from Latzio Living
Dear Customer
Thank you for your review. I apologise for the delay in communication and inconvenience. We endeavour to respond to all customers individually and do not provide automated messages as we like to communicate directly.
I am unable to know your details from this message. Could you please email us directly at customerservices@latzio.com your order number and I will respond and action you request accordingly.
I look forward to receiving your message.
Kind Regards
Kathy
Latzio Customer Services
Thrilled with my purchase of a vase in…
Thrilled with my purchase of a vase in the sale, along with some artificial plants. Bought the vase as a present but now seriously considering hanging on to it!
25 August 2022
Unprompted review
Reply from Latzio Living
Dear Patricia
Thank you for your kind message and we are delighted to know that you are happy with your purchase.
Kind Regards
Jackie
Latzio Customer Services
I love the shop
I love the shop. It is a bit pricey but sales are very good. Thanks
24 August 2022
Unprompted review
Reply from Latzio Living
Dear Melinda,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
Reply from Latzio Living
Dear Elaine,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Beautiful vase
Amazing product , beautiful and elegant . Happy with my purchase.Thank you.
19 August 2022
Unprompted review
Reply from Latzio Living
Dear Adriana,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
AVOID by all means
AVOID! Ordered a decorative item, there was a 4 week delay for arrival. Company does not notify its customers of any delays at all, as a result I had to chase the item on numerous occasions. Customer care gave me different dates for delivery, which is actually a big question mark the whole delivery thing as I cancelled the item after long wait. After there was a chasing gave for refund! The customer care phone number is a joke, as nobody ever answers the phone.
I had to involve the bank, which opened a query case for me, and only after the refund was processed.
No respect for customers, no financial or business responsibilities, dealing with the company feels like dealing with the scammers. I only can imagine what people going through after ordering expensive goods( AVOID!
12 August 2022
Unprompted review
The service was excellent and the…
The service was excellent and the plates beautiful. One plate arrived broken and I had a brand new plate on its way the very next day. Really lovely team and swift action.
10 August 2022
Unprompted review
Reply from Latzio Living
Hi Sultana,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
I bought a couple of LSE gin glasses…
I bought a couple of LSE gin glasses but when they arrived they had a bubble imperfection in the glass. I contacted customer services and a replacement was sent out straight away on receipt of photographic evidence. The service was prompt and I wasn’t asked for the glasses to be sent back which saved me a whole lot of hassle. Very pleased with my purchase which were a gift and the replacement did arrive in time!
9 August 2022
Unprompted review
Reply from Latzio Living
Dear Claudette,
Wow, we were blown away by your positive words. We really appreciate the time you took to write such a thorough review!
If you'd like to be notified of thoroughly selected brands added every week onto our website, please sign up for our newsletter or feel free to contact our customer service department if you have any questions at customerservices@latzio.com.
Thanks again!
The Latzio Team
A super efficient, fast service, excellent customer service company
I have purchased several times from this company. I have had cause to communicate with them on timelines. They are easy to deal with. Absolutely everything has been fantastic. I could not rate the service highly enough. In a world of poor communication they excel. They are efficient. Everything is well packaged. I have had no cause to fault anything. The products have all exceeded my expectations. Thank you for being a personable yet super efficient and friendly company, a pleasure to deal with. My go to for many things going forward. I wish you every success.
9 August 2022
Unprompted review
Reply from Latzio Living
Dear Sharon,
We’d just like to thank you for taking the time to write this review. We’re a small, family-run business here at Latzio and every bit of feedback like this does so much to help us out!
Thanks for your kind words and for sharing your experience. We’re very grateful for customers like you and hope you stick with us for years to come!
We are looking forward to seeing you again soon.
Thanks again!
The Latzio Team
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