I have bought several times from them and got great products and services. However, I placed an order back in December 2023 with an estimated delivery date of 20th January 2024. I still have received... See more
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I made an order in 2022 that went through and was filled perfectly. I loved the stock that I purchased and had no issues whatsoever receiving it. My second order in late 2023 never arrived. I received... See more
Received my order within a day of ordering. Customer service extremely helpful&responsive. Answered my concerns regarding recent bad reviews and assured me that things have changed. They couldn’t have... See more
Company replied
I am absolutely delighted with my purchase received today, exactly as promised, in perfect condition. A beautiful pepper (capsicum) shaped vase in lovely greens and red colours. It looks fabulous on m... See more
Company replied
Company details
Written by the company
Latzio is a forward-thinking European lifestyle brand that curates hand-picked interiors from some of the world’s best designers, and brings them together in one easy-to-shop platform. Our inspiration comes from our love of art, travel and nature, along with our deeply-held appreciation for different cultures. We strive to find products that reflect this, and which showcase the most unique and exciting designs and materials from across the globe. Our aim is to offer customers on-trend pieces that are also high-quality, and have longevity. As a company, we are environmentally-aware and recognise the responsibility we have towards our planet. Sustainability is an important part of who we are, and we believe in responsible operation, from sourcing of materials, to manufacturing processes, to delivery. Before we decide to work with any new designers, we make sure their views on this align with our own. We hand-select conscientious partners who we trust to uphold our values, and aim to build life-long relationships with them. Our platform is designed to be easy to navigate and provide the best possible customer experience. There are hundreds of hand-picked interiors just waiting to transform your home, and it’s easy to search them by item, brand or trend. We aim to keep our customers fully informed throughout the shopping process, and our customer service team are always on-hand to offer expert help and advice if needed. We believe that excellent design, quality and customer service are the pillar stones of a successful business, and that’s why we’ve made them a fundamental part of our everyday operation, and what defines us.
Contact info
130 Red Lion Street, TW9 1RB, London, United Kingdom
- 442082961892
- customerservices@latzio.com
- latzio.com
2.9
Average
513 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product at really good price
Great product at really good price. Delivered very quickly and well wrapped. Love this company - always perform really well.
9 August 2022
Unprompted review
Reply from Latzio Living
Dear Sharon,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Amazing selection of high end products
Amazing selection of high end products, huge variety excellent prices and second to none service
What more can I say, brilliant
9 August 2022
Unprompted review
Reply from Latzio Living
Dear Brenda,
We’d just like to thank you for taking the time to write this review. We’re a small, family-run business here at Latzio and every bit of feedback like this does so much to help us out!
Thanks for your kind words and for sharing your experience. We’re very grateful for customers like you and hope you stick with us for years to come!
We are looking forward to seeing you again soon.
Thanks again!
The Latzio Team
Not arrived, no refund, since May!!
Ordered a kettle in May worth £180+, was meant to arrive by the end of June. After chasing up numerous times, received an email on 14th July which said it would arrive 22nd July. It's now 2nd August and after numerous emails asking for an update on delivery, then asking for a refund, there has been no response. No one answers the phone, this is disgusting.
Since all the review replies seem to ask for an order number before giving a real response, here it is: #000063336
What do you have to say for yourselves!?
2 August 2022
Unprompted review
Reply from Latzio Living
Dear Customer
Thank you for your message and comment on Trustpilot. We have communicated with you regarding your concern via email and confirmed the delivery of your order with documentation. We are sorry for the delay and apologise for any inconvenience caused.
Please let us know via customerservices@latzio.com if we could be of further assistance.
Kind Regards
Latzio Customer Services
DO NOT BUY FROM LATZIO !
As with previous reviews.. ordered tapas plates set of 4 which arrived badly packed in a box with 2 plates..2 missing. After calling and leaving voice mail 3+ and emails ..still no response !
Next step..trading standards and citizens advice consumer service.
31 July 2022
Unprompted review
Lovely shop, would recommend
I have ordered numerous times from Latzio as love their unique unusual products. I was informed that an item in my first order would be delayed but it arrived hardly any later. Unfortunately, a couple of pots in my last order were damaged in transit but after emailing Customer Services I was very quickly sent replacements individually packaged. Great service and love my purchases, will look forward to shopping with you again, thank you Latzio.
31 July 2022
Unprompted review
Reply from Latzio Living
Dear Helen,
Wow, we were blown away by your positive words. We really appreciate the time you took to write such a thorough review!
If you'd like to be notified of thoroughly selected brands added every week onto our website, please sign up for our newsletter or feel free to contact our customer service department if you have any questions at customerservices@latzio.com.
Thanks again!
The Latzio Team
Placed an order for a Volo Toaster and…
Placed an order for a Volo Toaster and Very Easy Kettle in mid-May.
Toaster arrived fine, but the kettle didn't turn up, and still hasn't.
I must have emailed them 4/5 times, they replied once saying there was a supply issue, and they would give me 10% discount - which I haven't seen yet. I've tried ringing them many times but just get an answer phone, which they never reply to. Their customer service is terrible, and makes me highly suspicious!
26 July 2022
Unprompted review
Purchased a Fat Boy outdoor chair in…
Purchased a Fat Boy outdoor chair in May. Website stated in stock but was emailed a week or so later to say there was a delay. After two months of waiting asked for a refund and told would be 7-10 days. No refund money received despite numerous chase up emails. Have now requested credit card company for a charge back. This company is not financially fit to trade, they take money for goods advertised that they do not have in stock and refuse to issue a refund. Looking at their latest set of accounts they have lost money for the last two years and have a negative balance sheet, they have no cash hence no refunds. Do not purchase from them.
23 July 2022
Unprompted review
Reply from Latzio Living
Hi John
Following our response to your Trustpilot message yesterday, we are still awaiting your order number to be emailed to customerservices@latzio.com so that we could address your concern immediately.
Kind Regards
Kathy
Latzio Customer Services
Hi John
Thank you for your message regarding your experience with Latzio. I sincerely apologise for the inconvenience and any possible delays. Could you please email customerservices@latzio.com your order number so that I could address your concern.
In the meantime, I can assure you that we are a successful small family run company and working very hard 24/7 despite of all the economical challenges that are facing every businesses globally, small or large. We have equally hundreds of positive testimonial which are testament to our satisfactory customer service. It is unfortunate that we experience delays from some of our European suppliers due to after effect of global pandemic and the Brexit. Although these factors are out of our control but we take full responsibility for any short coming that impacts our customers.
We take every comment very seriously and endeavour to improve our services as customer satisfaction is our priority. As a relatively very new company we have been able to progress successfully within the past 3 years and proud to have several financial investors supporting the company and have been able to expand our range of goods, brands and stock.
I look forward to receiving your order number and we will respond accordingly. Thank you for your understanding and patience.
Kind Regards
Jackie
Latzio Customer Srvices
Still waiting for refund.
I ordered a hanging tent and cushions for the garden on 1/6/22. All items were in stock according to the website when I ordered, but the estimated delivery date came and went, and I hadn’t heard anything from them. I sent an email on 16th June asking when the order would be delivered, and I was told it would probably be the 27th June. I needed the items before then, so I requested a refund. I was told the refund would be issued within 7 to 10 working days. It has now been 22 working days and still no refund. I have emailed customer service several times and messaged through Twitter, but no response. After reading these reviews, I’m starting to worry that I won’t get the refund.
21 July 2022
Unprompted review
Reply from Latzio Living
Dear Rebecca
Thank you for your review. I apologise for the delay in communication and inconvenience. We endeavour to respond to all customers individually and do not provide automated messages as we like to communicate directly, hence taking longer.
I am unable to know your details from this message and hence can not assist. Could you please email me directly at customerservices@latzio.com your order number and I will respond and action you request accordingly.
I look forward to receiving your message.
Kind Regards
Kathy
Latzio Customer Services
Reply from Latzio Living
Dear Pete,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
2 and a half months, no response and no delivery
Taken money, not delivered and now can't get any response after ordering 2 and a half months ago.
Placed an order on 30th April, advised delivery for 17th May. Emailed them on the 19th to ask for an update as it hadn't arrived, got a very nice response from a lady called Jackie asking if i was happy to wait, there was a supplier issue and they expected 31st May. I replied, no problem, happy to wait.
Again no delivery. Followed up on 6th June to Jackie, then again 12th June on customer service email both to no response. Rang the customer line on 29th June, 8th July and 13th July, phone never answered and no reply to voicemails left.
Only option is to try and get it recovered by my bank.
13 July 2022
Unprompted review
Reply from Latzio Living
Dear Leonie,
We really appreciate the time you took to write such a thorough review and we sincerely apologise for an extended delay and all the inconvenience caused. I see that you have by now received your refund.
I do understand how frustrating and time consuming this had to be. As a small run family business who was hit by Covid pandemic and post-Brexit regulations that extended the processing times on imports and exports we have come across many obstacles along the way.
We have improved so far on many of our services by moving warehouses and now we have much more control of our shipments as we ship ourselves and we have employed more staff in customer support so we could catch up with the high demand and make sure that we can reply in timely manner to all our customers.
I can fully understand your review and we take any feedback, either positive or negative, seriously and make sure that we can improve on whichever area we haven't managed to deliver in the past.
I can assure you today that we have now improved on many of our services and are keep striving on improving them even further. I sincerely hope that we can welcome you soon again at Latzio and show you that things have changed for the better if you are willing to give us the opportunity.
We hope to be able to welcome you soon again at Latzio.
Thanks again!
The Latzio Team
AVOID! Refund Oustanding! Do not buy anything!!!
Order number 000063855.
I requested a refund in relation to this order on the 9th of June. I have been told numerous times that this has been processed and should’ve been in my account at the latest, 11th July. Still not received. There is no answer on the Customer Service line…constantly says they are on another call! Voicemail left…no response. Now not responding to emails! Very disappointed and will be contacting my credit card company. AVOID! AVOID! AVOID!
12 July 2022
Unprompted review
Reply from Latzio Living
Dear Vicky,
Thank you for your message. I apologise for the any inconvenience and equally appreciate your time to leave a comment as we endeavour to improve our services.
My colleague has responded to your correspondences via your email and confirmed that your refund was actioned and provided a receipt of the payment.
Please do not hesitate to contact me at cusotmerservices@latzio.com if you need further information.
Kind Regards
Kathy
4 months late!
4 months late!! Still not received.
Said ex stock - pool seat purchased in April. 22 for my sons birthday in May.
Chased and chased as no updates ever given and after 4 delayed dates it is now mid July! Have been offered a 10% reduction which is okay but my son is still waiting 10 weeks late for his birthday present.
5 July 2022
Unprompted review
Worth the wait
As some people mentioned, the order was delayed. I emailed and asked when it’ll be delivered and got a reply. It would’ve been nice if they had notified me without me asking, but when item arrived I was really happy. It looks great and it’s exactly what I was looking for!
2 July 2022
Unprompted review
Reply from Latzio Living
Dear Kaori,
We’d just like to thank you for taking the time to write this review. We’re a small, family-run business here at Latzio and every bit of feedback like this does so much to help us out!
Thanks for your kind words and for sharing your experience. We’re very grateful for customers like you and hope you stick with us for years to come!
We are looking forward to seeing you again soon.
Thanks again!
The Latzio Team
The rocker
Order the rocker, was completely smitten. Had a delivery date for the beginning of June, after a week of waiting I emailed and had an email back the next day, fully explained there was issues with delivery to warehouse and offers a refund or wait. I totally understood due to everything that’s going on in the world so waited. Another email sent a couple of weeks later and again reply straight back assuring me it would be here in the next couple of weeks. Order has just arrived and I couldn’t be more happy 😁😁 my patients perceived. Thank you so much for an amazing product and can’t wait for the sun to shine and be able to use it.
1 July 2022
Unprompted review
Reply from Latzio Living
Dear Michelle,
Wow, we were blown away by your positive words. We really appreciate the time you took to write such a thorough review!
If you'd like to be notified of thoroughly selected brands added every week onto our website, please sign up for our newsletter or feel free to contact our customer service department if you have any questions at customerservices@latzio.com.
Thanks again!
The Latzio Team
Poor return money back service
I purchased a vase online for a birthday gift arrived damaged. Telephoned company who asked for me to send photos of broken vase of which I did, company very late in replying. Eventually heard from Yurie who said he would arrange for a refund to my bank as too late for the birthday gift. Unfortunately I'm still waiting for money back 😕
Linda
30 June 2022
Unprompted review
Reply from Latzio Living
Dear Linda
Thank you for your message on Trustpilot. I apologise for any inconvenience caused. I have checked your order and have responded to your email with an update on the current status of your refund.
Please check your junk email inbox for the correspondences emailed already today.
I am happy to assist further if you wish to email us at customerservices@latzio.com.
Kind Regards
Kathy
Reply from Latzio Living
Dear Georgina,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
very good thanks
26 June 2022
Unprompted review
Reply from Latzio Living
Dear Ana,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Can’t get thru to customer services for refund via phone or email
I ordered a set of book ends and received two the same (not as described or per photo) I emailed via the website and over two weeks later no reply. I’ve called every day and the customer service voicemail says it’s busy and to try again or email. I’ve tried another email and waiting! Cannot recommend their customer service at all
23 June 2022
Unprompted review
Reply from Latzio Living
Dear Kathryn
Thank you for your message on Trustpilot. I apologise for any inconvenience caused. I have checked your order and have already responded to your email of today and explained that you will receive the replacement this week and we have also given you the items that were mistakenly shipped as a gift and we are not collecting back. I trust this gesture is satisfactory.
Please check your junk email inbox for the correspondences emailed already today.
I am more than happy to assist further if you wish to email us at customerservices@latzio.com
Kind Regards
Yure
Great items, thank you.
I have bough from Latzio before and have had good prompt service. This time there was a delay in my items being dispatched, but customer services assured me they would be arriving, although later than estimated, and sure enough the goods arrived today, so if you are experiencing delays, don't panic and remain patient!
22 June 2022
Unprompted review
Reply from Latzio Living
Dear Veryan,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as thank you for your patience.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Order not received - unfortunately
Unfortunately, I was unable to get the item I ordered & requested a refund after 8 months, I was treated extremely fair & received helpful correspondence & my payment refunded.
22 June 2022
Unprompted review
Reply from Latzio Living
Dear Colette,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service that good as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
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